Your account has been suspended. Please contact customer support.

[tykhonchuk_vyach]

Hi all, thanks a lot for your time.

So some time ago I was asked to confirm my identity - upload some documents. Among common passports, I was asked to provide a bank slip, then I got the response that there was insufficient info in the bank document that I sent - it was missing address (sorry, my fault)

And now I can't find a way to go through the process again and upload the correct docs, could you help me, please? 

Or maybe if there is another reason for the suspension I would like to solve it and start working again.

Stay healthy! 

[AleksandarD]

Hi Christopher,

I followed up with the team handling your case and you can expect an update very soon.

Thank you.

[biplob2019]

thank you

[akanjiridwan]

Hi all... I need your help. My account got suspended almost immediately after I opened it. I was asked to contact support which I did. But there's been no reply. What confuses me the most is that in my ticket I can see solved, meanwhile the account is still suspended. Please help.

[NikolaS]

Hi Ridwan,

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further with your account status.

[akanjiridwan]

Thank you Nikola, I'd be waiting

[akanjiridwan]

Hi Nikola, I was told to expect an email 'shortly' but it's been over 12 hours now, and no email from them. I'm lost.

[akanjiridwan]

I was asked to submit my ID for verification late on Sunday which I did, and I saw a pop up saying they'd get back to me in 24hrs, but it's been over 36 hrs. and nothing from them. Please help.

[g_vasilevski]

Hi Ridwan,

Feel free to follow up directly on your ticket with any additional questions you may have and our team will assist you further. Thank you.

[akanjiridwan]

Thank you Goran. I sent a message there, but I felt it's taking too long for them to reply. And from their initial message I only have 5 days. So that got me really worried.

[g_vasilevski]

Hi Ridwan,

Rest assured, one of our team members will update your ticket as soon as possible and will assist you further directly there. Thank you.

[akanjiridwan]

Ok, thank you.

[njavokhir]

I have this problem. My account has been suspended. Help me pls

[df2dbe34]

Your account has been suspended. Please contact customer support. This is my fresh profile. What i seen account has been suspended. Please approve my account.

[df2dbe34]

not able to submit proposal need help to get out of this asap.

[LuiggiR]

Hi Vishal,

I can see that the relevant team has already contacted you via a support ticket with more information. Kindly refer to your ticket and feel free to continue communicating with them for further assistance. 

[df2dbe34]

now i update my full profile bio content 

but this issue is not solved

[PradeepH]

Hi Vishal,

I am sorry to hear that the issue is still not resolved. Please don't hesitate to follow up with our team on your support ticket if you have additional questions regarding your concern. 

Thank you,

Pradeep

[df2dbe34]

please solve it asap

[df2dbe34]

please try to solve my problem!

[ArjayM]

Hi Vishal,

I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[5640396d]

Hey , I recently setup my and I already submit my verification documents as well. NOW I AM GETTING A POP UP OF Your account has been suspended. Please contact customer support. How to solve this ? MAY YOU HELP??

[ArjayM]

Hi Muhammad,

It looks like you were able to settle the issue with one of the team members via chat and support ticket. I can confirm that there's no restriction on your account and you can definitely use it as normal. Let us know if you need further assistance.