Nov 3, 2020 02:50:29 AM by Viacheslav T
Hi all, thanks a lot for your time.
So some time ago I was asked to confirm my identity - upload some documents. Among common passports, I was asked to provide a bank slip, then I got the response that there was insufficient info in the bank document that I sent - it was missing address (sorry, my fault)
And now I can't find a way to go through the process again and upload the correct docs, could you help me, please?
Or maybe if there is another reason for the suspension I would like to solve it and start working again.
Stay healthy!
Solved! Go to Solution.
Nov 3, 2020 11:04:21 PM by Vladimir G
Hi Viacheslav,
Apologies for the delay. Our team followed up and resumed your account, let us know if you need further assistance.
Jan 4, 2021 03:14:07 AM by AleksandarD A
Hi Christopher,
I followed up with the team handling your case and you can expect an update very soon.
Thank you.
May 1, 2021 06:59:34 AM by Ridwan A
May 1, 2021 08:05:15 AM by Nikola S
Hi Ridwan,
Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further with your account status.
May 1, 2021 11:32:44 PM by Ridwan A
May 4, 2021 12:48:23 AM by Ridwan A
May 4, 2021 12:51:16 AM by Goran V
Hi Ridwan,
Feel free to follow up directly on your ticket with any additional questions you may have and our team will assist you further. Thank you.
May 4, 2021 03:26:28 AM by Ridwan A
May 4, 2021 03:32:00 AM by Goran V
Hi Ridwan,
Rest assured, one of our team members will update your ticket as soon as possible and will assist you further directly there. Thank you.
Apr 12, 2022 05:43:51 AM by Javokhir N
I have this problem. My account has been suspended. Help me pls
May 14, 2022 12:53:02 PM by Vishal G
Your account has been suspended. Please contact customer support. This is my fresh profile. What i seen account has been suspended. Please approve my account.
May 14, 2022 12:32:10 PM Edited May 14, 2022 12:44:15 PM by Vishal G
not able to submit proposal need help to get out of this asap.
May 14, 2022 01:49:24 PM by Luiggi R
Hi Vishal,
I can see that the relevant team has already contacted you via a support ticket with more information. Kindly refer to your ticket and feel free to continue communicating with them for further assistance.
May 14, 2022 11:05:10 PM by Vishal G
now i update my full profile bio content
but this issue is not solved
May 15, 2022 12:40:59 AM by Pradeep H
Hi Vishal,
I am sorry to hear that the issue is still not resolved. Please don't hesitate to follow up with our team on your support ticket if you have additional questions regarding your concern.
Thank you,
Pradeep
May 16, 2022 01:15:07 PM by Arjay M
Hi Vishal,
I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.
Sep 15, 2022 04:20:06 PM by Muhammad K
Hey , I recently setup my and I already submit my verification documents as well. NOW I AM GETTING A POP UP OF Your account has been suspended. Please contact customer support. How to solve this ? MAY YOU HELP??
Sep 15, 2022 07:19:52 PM by Arjay M
Hi Muhammad,
It looks like you were able to settle the issue with one of the team members via chat and support ticket. I can confirm that there's no restriction on your account and you can definitely use it as normal. Let us know if you need further assistance.