Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Oct 25, 2020 02:15:56 AM by NikolaS N
Hi Rishma,
Thank you for following up. Regarding your credit card, I checked and it looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline. Could you please click on my name and send me a PM with a screenshot of the error message you receive when you try to add a PayPal? I will be sure to look into your report and escalate it accordingly.
Thank you,
Nov 9, 2020 12:50:33 AM by Rishma C
Nov 9, 2020 01:24:59 AM by Aleksandar D
Hi Rishma,
In order to purchase Connects, you need to add an acceptable billing method. Please check with your bank for more information on why the charge was declined.
Thank you.
Jul 5, 2019 08:25:39 AM by Jawad H
Debit card not working to buy connects. How can i buy connects i am out of connects and i have tried to buy connects from my debit card buy it says authorize your card. I dont know why i have done purchasing online from my debit card before and i works fine.
Jul 5, 2019 08:49:39 AM by Bojan S
Thank you for reaching out to us, Jawad.
One of our team members will reach out to you directly via support ticket to assist you with your concern.
Jul 16, 2019 11:50:09 PM by Mubashar N
i am facing the same problem. debit card authorization fails when i try to buy connects.
Jul 17, 2019 12:10:28 AM by Goran V
Hi Mubashar,
Our team will reach out to you as well and assist you further, thank you.
Aug 20, 2019 10:37:43 PM Edited Aug 20, 2019 11:24:49 PM by Avery O
I’ve been trying to use my debit card to buy connects but it just won’t work. This is so **edited for Community Guidelines** frustrating. Even my paypal are not working and both have enough balance smh
Aug 20, 2019 11:51:14 PM by Avery O
Hi Arriane,
A member of the Customer Support Team will reach out to you to assist you with your concern. I apologise if this has caused you any inconvenience.
Sep 10, 2019 12:44:25 AM by Jeremy R
Hi. I can't buy connects as well using my debit card. It has sufficient balance and I have used it to pay my other bills but still it won't let me use it to buy connects. Please help.
Sep 10, 2019 12:56:24 AM by Goran V
Hi Jeremy,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Sep 13, 2019 10:37:06 AM by Diana S
Hi, I'm trying to buy connects using my debit card but it's not working, I only see a blank window with no new connects showing up. Please help me figure this out.
Thanks
Sep 13, 2019 11:04:05 AM by Bojan S
Hi Diana,
I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Oct 11, 2019 07:12:59 AM by Shahzaib K
Hello
i am facing the same issue can't buy connects through my debit card. infact i have transfer my funds through upwork in the same account but i unable to buy connect through my same bank account debit card. i've tried twice but facing same error.
Oct 11, 2019 07:36:11 AM by Bojan S
Hi Shahzaib,
One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method and purchasing connects.
Thank you for reaching out to us!
Dec 23, 2019 02:19:16 PM by Ramchandramani S
Dec 23, 2019 02:46:14 PM by Bojan S
Hi Ramchandramani,
We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method for purchasing connects.
Thank you for reaching out to us.
Sep 27, 2019 12:26:41 AM by Shivanand C
Sep 27, 2019 12:46:24 AM by Goran V
Hi Shivanand,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Sep 29, 2019 06:05:50 AM by Aleksandar D
Hi Thal,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
May 10, 2020 01:12:54 AM by Kasun H
I am facing the same error cannot buy connect , authorization fails says to enter a different card
May 10, 2020 01:48:57 AM by Aleksandar D
Hi Kasun,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further with purchasing Connects.
Thank you.
May 11, 2020 01:57:49 PM by Jovelyn D
May 11, 2020 04:05:56 PM by Bojan S
Hi Jovelyn,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
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