Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Oct 13, 2019 03:42:01 AM by Ice G
Its been 5 days and still I got the same problem. No one also contacted me
Oct 13, 2019 04:41:58 AM by Aleksandar D
Hi Ice,
I'm sorry for the inconvenience this has caused you. One of our team members already reached out to you directly via this support ticket to assist you further.
Thank you.
Oct 9, 2019 08:10:17 PM by Fahad I
Hello,
I am unable to buy connects. I have tried buying connects so many times using my Visa Credit Card, but it is not going through. Can someone assist me. I have called the bank and they are saying that there is no problem from the bank side, your card is working fine. So can someone assist me on this. I have attached a screen shot of what the issue.
Oct 9, 2019 09:27:18 PM by Akm Iftakharul Has K
It is Issued when Your Card is not support or a local card that only works in your Country.
You will need a international Mastercard or visa card to do it.
Oct 9, 2019 11:00:28 PM by Avery O
Hi Fahad,
I checked your account and would recommend that you reach out to your issuing bank to check why the charges was declined by your bank. In the meantime, you can add an alternative billing method to be able to purchase Connects for your account.
Feb 17, 2020 01:07:27 PM by Bojan S
Thank you for reaching out to us, Muhammad.
One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method.
Oct 10, 2019 12:41:49 AM by Thasleem R
I have basic membership. Now i want to buy connects. I added paypal and debit cards to my billing methods. once i clicked add connects, i can't buy it. It shows choose another billing method or try again later. How can i buy connects??
Oct 10, 2019 12:52:48 AM by Goran V
Hi Thasleem,
One of our Customer Support agents will reach out to you via ticket and assist you further with purchasing connects. Thank you.
Oct 10, 2019 12:01:45 PM by Bojan S
Hi Rabia,
One of our agents will reach out to you directly and assist you with setting up your billing method and purchasing additional connects.
Thank you for reaching out to us!
Oct 11, 2019 04:50:25 AM Edited Oct 11, 2019 04:54:04 AM by Rajesh K
Today, i have added my Debit Card [YES BANK, INDIA] as billiing Payment method to Buy Connects.
when i am trying to but Connects, it is is saying Payment not processed, add new payment method. When i go to Payment method, it is showing Decline next to my Card added.
I have contacted with Bank and they told me , they are not able to see any decline transction, adviced me to ask Upwork if the Payment method is in verifiying state or anything else.
Can anyone help me a solution for this, please. Any upwork support person's feedback will be helpful.
Thanks,
Rajesh
Oct 11, 2019 04:55:18 AM by Goran V
Hi Rajesh,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Oct 11, 2019 06:07:03 AM by Rajesh K
Thanks Goran.
I want to Work on the same as soon as , so require Connects. See if you guys sort out a problem.
One question, I have added card few hours ago (1-2 hrs), will it take time to process or it will be avialabe for the transaction instantly.
2nd Question- If i add Credit card a billing payment method (NOT mine my brother's card), will Upwork accept as this is not my card . and how long will it take to avialable for purchasing.
please suggest.
Regards.
Oct 11, 2019 06:11:18 AM by Goran V
Hi Rajesh,
Once a credit card verification is completed it can be used immediately.
Regarding your second question, you can add a billing method that is issued on another name. If additional verifications or information are needed our team will reach out to you via ticket. Thank you.
Oct 11, 2019 06:19:33 AM Edited Oct 11, 2019 06:22:22 AM by Rajesh K
Thanks Goran,
Any idea , how long will it take for credit card verification.
The existing Billing payment method Card (for which i am getting decline message) is a DEBIT card.
So Any idea about verification time usually it takes to verify for CC and Debit Card.
Please give your insights on the same.
regards.
Oct 11, 2019 05:29:08 AM by Avinash K
Oct 11, 2019 06:03:35 AM by Rajesh K
Thank for suggesting Avinash.
I already did check with the Bank and get to know that card is 100% Ok for international transaction. No problem in that.
Hope il get a solution very soon.
Oct 14, 2019 07:58:17 AM by Stephanie S
I'm try to buy more connects through paypal and I'm getting an error message.
Oct 14, 2019 08:35:37 AM by Bojan S
Hi Stephanie,
I checked this for you and was not able to replicate the issue you're experiencing. May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please use this link to add your billing method.
Let us know if the issue persists.
Thank you.
Oct 14, 2019 10:48:53 AM by Syed Muhammad Ahsa A
Hi Guys
I have paid amount for the connects from my local bank Visa card 2 days back but I did not get the connects yet ... Can You please help me out for this??
Oct 14, 2019 11:07:20 AM by Bojan S
Hi Syed Muhammad Ahsam,
One of our agents will reach out to you directly and assist you with setting up your billing method and purchasing connects.
Thank you!
Oct 14, 2019 01:14:17 PM by Ahmed G
i want to buy new connects but when i do that this i receive this message , i do that over 4 hours ago
Oct 14, 2019 02:35:33 PM by Bojan S
Hi Ahmed,
I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with your verification process.
Note:
A few posts have been removed from this thread for Community Guidelines.
Thank you!
Oct 15, 2019 10:33:12 AM Edited Oct 15, 2019 10:37:45 AM by Antonio A
I am new to upwork. There are 4 connections now.
So I am going to purchase the connection using paypal.
When I add the billing method and login with paypal, but they ask me to link the credit card.
I can pay using paypal or not?
I need help about this problem.
Oct 15, 2019 11:20:59 AM by Carlos L
I had the same trouble, it looks like to be able to do so is necessary to associate a credit card with Paypal. If you can't do so then you can't use Paypal.
Oct 15, 2019 12:03:30 PM by Bojan S
Hi Antonio,
Please note that only a verified PayPal account can be used as a billing method. To learn more about verifying and linking your PayPal account, click here.
Please check the options available to you and learn more about acceptable billing methods for paying memberships.
Thank you!
Oct 15, 2019 07:37:10 PM by Janina Mae P
Hello,
I have the same problem.I tried several times to buy connects but evreytime this messege appear
"Your payment could not be processed. Please choose an alternate payment or retry again later."
I can't either buy connects or even upgrade my memership.what can I do?
Oct 15, 2019 10:37:12 PM by Avery O
Hi Janina,
I checked your account and can see that the credit card has declined the transaction. I would recommend that your reach out to your issuing bank to clarify why the transaction was declined. In the meantime, you may opt to add an alternative billing method to be able to purchase connects for your account.
Oct 15, 2019 10:57:29 PM by Janina Mae P
Oct 15, 2019 11:27:12 PM by Goran V
Hi Janina,
Please check with your issuing banks for both methods you have tried to connect on Upwork. Once you have more details you can reach out to me or Avery via PM. Thank you.
Feb 3, 2020 01:35:19 AM by Jayesh G
Hello,
I want to buy connects right now. My payment method is successfully added, but i can't able to buy? Give me some sollution.
Feb 3, 2020 01:43:58 AM by Goran V
Hi Jayesh,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Mar 1, 2020 12:46:13 AM Edited Mar 1, 2020 02:34:26 AM by Aleksandar D
Same problem with mine. Can't buy connects. Already tried 3 different payment methods (2 bank accounts and 1 PayPal). They keep on getting declined. The page keeps on saying **Edited for Community Guidelines**
What should we do? I think this is a problem with the system or something if multiple users are being affected.
**Edited for Community Guidelines**
Mar 1, 2020 02:35:51 AM by Aleksandar D
Hi Shenna,
I shared your concern with our team and one of our agents will reach out to you directly via a support ticket to assist you further with purchasing Connects.
Thank you.
Jul 16, 2020 05:38:04 AM by Himani B
Im getting the same problem now. I bought connects in past, it was a successful transaction but now its failing idk why
Jul 16, 2020 05:53:10 AM by Goran V
Hi Himani,
Our team will reach out to you via ticket as well and will assist you further with purchasing connects. Thank you.
Jul 19, 2020 10:42:44 AM by Fouad A
hello
i have the same issue in payment method and I check my bank and they tell me there is nothing wrong with my visa
it is valid in every e-commerce websites but here is not
so can i ask why is that
Oct 16, 2019 08:39:58 AM by Jion K
I am adding my credit card but system is loosing the cvv number every time i try to edit it. My bank is also saying the transaction is trying without the cvv number. provide the cvv number. i give the system but it isn't storing the info.
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