Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Oct 14, 2019 08:35:37 AM by Bojan S
Hi Stephanie,
I checked this for you and was not able to replicate the issue you're experiencing. May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please use this link to add your billing method.
Let us know if the issue persists.
Thank you.
Oct 14, 2019 10:48:53 AM by Syed Muhammad Ahsa A
Hi Guys
I have paid amount for the connects from my local bank Visa card 2 days back but I did not get the connects yet ... Can You please help me out for this??
Oct 14, 2019 11:07:20 AM by Bojan S
Hi Syed Muhammad Ahsam,
One of our agents will reach out to you directly and assist you with setting up your billing method and purchasing connects.
Thank you!
Oct 14, 2019 01:14:17 PM by Ahmed G
i want to buy new connects but when i do that this i receive this message , i do that over 4 hours ago
Oct 14, 2019 02:35:33 PM by Bojan S
Hi Ahmed,
I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with your verification process.
Note:
A few posts have been removed from this thread for Community Guidelines.
Thank you!
Oct 15, 2019 10:33:12 AM Edited Oct 15, 2019 10:37:45 AM by Antonio A
I am new to upwork. There are 4 connections now.
So I am going to purchase the connection using paypal.
When I add the billing method and login with paypal, but they ask me to link the credit card.
I can pay using paypal or not?
I need help about this problem.
Oct 15, 2019 11:20:59 AM by Carlos L
I had the same trouble, it looks like to be able to do so is necessary to associate a credit card with Paypal. If you can't do so then you can't use Paypal.
Oct 15, 2019 12:03:30 PM by Bojan S
Hi Antonio,
Please note that only a verified PayPal account can be used as a billing method. To learn more about verifying and linking your PayPal account, click here.
Please check the options available to you and learn more about acceptable billing methods for paying memberships.
Thank you!
Oct 15, 2019 07:37:10 PM by Janina Mae P
Hello,
I have the same problem.I tried several times to buy connects but evreytime this messege appear
"Your payment could not be processed. Please choose an alternate payment or retry again later."
I can't either buy connects or even upgrade my memership.what can I do?
Oct 15, 2019 10:37:12 PM by Avery O
Hi Janina,
I checked your account and can see that the credit card has declined the transaction. I would recommend that your reach out to your issuing bank to clarify why the transaction was declined. In the meantime, you may opt to add an alternative billing method to be able to purchase connects for your account.
Oct 15, 2019 10:57:29 PM by Janina Mae P
Oct 15, 2019 11:27:12 PM by Goran V
Hi Janina,
Please check with your issuing banks for both methods you have tried to connect on Upwork. Once you have more details you can reach out to me or Avery via PM. Thank you.
Feb 3, 2020 01:35:19 AM by Jayesh G
Hello,
I want to buy connects right now. My payment method is successfully added, but i can't able to buy? Give me some sollution.
Feb 3, 2020 01:43:58 AM by Goran V
Hi Jayesh,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Mar 1, 2020 12:46:13 AM Edited Mar 1, 2020 02:34:26 AM by Aleksandar D
Same problem with mine. Can't buy connects. Already tried 3 different payment methods (2 bank accounts and 1 PayPal). They keep on getting declined. The page keeps on saying **Edited for Community Guidelines**
What should we do? I think this is a problem with the system or something if multiple users are being affected.
**Edited for Community Guidelines**
Mar 1, 2020 02:35:51 AM by Aleksandar D
Hi Shenna,
I shared your concern with our team and one of our agents will reach out to you directly via a support ticket to assist you further with purchasing Connects.
Thank you.
Jul 16, 2020 05:38:04 AM by Himani B
Im getting the same problem now. I bought connects in past, it was a successful transaction but now its failing idk why
Jul 16, 2020 05:53:10 AM by Goran V
Hi Himani,
Our team will reach out to you via ticket as well and will assist you further with purchasing connects. Thank you.
Jul 19, 2020 10:42:44 AM by Fouad A
hello
i have the same issue in payment method and I check my bank and they tell me there is nothing wrong with my visa
it is valid in every e-commerce websites but here is not
so can i ask why is that
Oct 16, 2019 08:39:58 AM by Jion K
I am adding my credit card but system is loosing the cvv number every time i try to edit it. My bank is also saying the transaction is trying without the cvv number. provide the cvv number. i give the system but it isn't storing the info.
Oct 16, 2019 09:19:23 AM by Bojan S
Hi Jion,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Oct 17, 2019 08:57:53 AM by Jion K
I have tried to put the security code then I save changes. But when I try to edit it again the security code is blank every single time. My bank is also saying the transaction is trying without the security code.I have installed a new browser and logged in and it doesn't effect at all, same situation. I can't make any payment.
Oct 17, 2019 09:54:51 AM by Bojan S
I'm sorry to hear that the issue persists, Jion!
One of our agents will reach out to you directly via a support ticket to assist you with setting up your payment method.
Thank you for your patience.
Oct 16, 2019 11:39:38 AM Edited Oct 16, 2019 11:44:26 AM by Bojan S
I'm new to rework...and when I signed up as a Freelancer, I was given 10 Buy Connects. I'm nearly out of those initial 10. I'm trying to buy more, but after I enter my credit card information, the screen goes blank. When I log back on, I don't have any more connects. Please help. Thanks.
**Edited for community guidelines**
Oct 16, 2019 11:52:05 AM by Bojan S
Hi Jamie,
I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.