Your payment could not be processed. Please choose an alternate payment method or retry again later

[#1]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[#2]

Hi  Stephanie, 

I checked this for you and was not able to replicate the issue you're experiencing. May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please use this link to add your billing method.

Let us know if the issue persists.

Thank you.

[#3]

Hi Guys

I have paid amount for the connects from my local bank Visa card 2 days back but I did not get the connects yet ... Can You please help me out for this??

[#4]

Hi Syed Muhammad Ahsam,

One of our agents will reach out to you directly and assist you with setting up your billing method and purchasing connects. 

Thank you! 

[#5]

i want to buy new connects but when i do that this i receive this message  , i do that over 4 hours ago

[#6]

Hi Ahmed,

I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with your verification process.

Note:

A few posts have been removed from this thread for Community Guidelines. 

Thank you!

[#7]

I am new to upwork. There are 4 connections now. 

So I am going to purchase the connection using paypal.

When I add the billing method and login with paypal, but they ask me to link the credit card.

I can pay using paypal or not?

I need help about this problem.

[#8]

I had the same trouble, it looks like to be able to do so is necessary to associate a credit card with Paypal. If you can't do so then you can't use Paypal.

[#9]

Hi Antonio,

Please note that only a verified PayPal account can be used as a billing method. To learn more about verifying and linking your PayPal account, click here.

Please check the options available to you and learn more about acceptable billing methods for paying memberships.

Thank you!

[#10]

Hello,

I have the same problem.I tried several times to buy connects but evreytime this messege appear

"Your payment could not be processed. Please choose an alternate payment or retry again later."

I can't either buy connects or even upgrade my memership.what can I do?

[#11]

Hello,

I have the same problem.I tried several times to buy connects but evreytime this messege appear

"Your payment could not be processed. Please choose an alternate payment or retry again later."

I can't either buy connects or even upgrade my memership.what can I do?

[#12]

Hi Janina, 

I checked your account and can see that the credit card has declined the transaction. I would recommend that your reach out to your issuing bank to clarify why the transaction was declined. In the meantime, you may opt to add an alternative billing method to be able to purchase connects for your account.

[#13]

I tried my other debit card with different bank. It says " We are unable to
authorize your card. Please add another billing method or contact your
issuing bank." Please help me to solve this. Thank you.

[#14]

Hi Janina,

Please check with your issuing banks for both methods you have tried to connect on Upwork. Once you have more details you can reach out to me or Avery via PM. Thank you.

[#15]

Hello, 

 I want to buy connects right now. My payment method is successfully added, but i can't able to buy? Give me some sollution. 

[#16]

Hi Jayesh,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[#17]

Same problem with mine. Can't buy connects. Already tried 3 different payment methods (2 bank accounts and 1 PayPal). They keep on getting declined. The page keeps on saying **Edited for Community Guidelines**

What should we do? I think this is a problem with the system or something if multiple users are being affected.

**Edited for Community Guidelines**

[#18]

Hi Shenna,

I shared your concern with our team and one of our agents will reach out to you directly via a support ticket to assist you further with purchasing Connects.

Thank you.

[#19]

Im getting the same problem now. I bought connects in past, it was a successful transaction but now its failing idk why

[#20]

Hi Himani,

Our team will reach out to you via ticket as well and will assist you further with purchasing connects. Thank you.

[#21]

hello 
i have the same issue in payment method  and I check my bank and they tell me there is nothing wrong with my visa 
it is valid in every e-commerce websites but here is not  
so can i ask why is that 

[#22]

I am adding my credit card but system is loosing the cvv number every time i try to edit it. My bank is also saying the transaction is trying without the cvv number. provide the cvv number. i give the system but it isn't storing the info.

[#23]

Hi Jion,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

Let us know if the issue persists.

Thank you.

[#24]

I have tried to put the security code then I save changes. But when I try to edit it again the security code is blank every single time. My bank is also saying the transaction is trying without the security code.I have installed a new browser and logged in and it doesn't effect at all, same situation. I can't make any payment.

[#25]

I'm sorry to hear that the issue persists, Jion! 

One of our agents will reach out to you directly via a support ticket to assist you with setting up your payment method.

Thank you for your patience. 

[#26]

I'm new to rework...and when I signed up as a Freelancer, I was given 10 Buy Connects. I'm nearly out of those initial 10. I'm trying to buy more, but after I enter my credit card information, the screen goes blank. When I log back on, I don't have any more connects. Please help. Thanks.

**Edited for community guidelines**

[#27]

Hi Jamie,

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

Let us know if the issue persists.

Thank you.