We and selected third parties use cookies or similar technologies for technical purposes, to enhance site navigation, analyze site usage, assist in our marketing efforts, and for other purposes as specified in the Cookie Policy.
Accept
Reject
🐈
Log In
» Forums » Freelancers » Payment Method Declined
Page options
Samiullah's avatar
Samiullah S Community Member
‎07-10-2019 07:55 AM

Jul 10, 2019 07:55:04 AM  by  Samiullah S

Your payment could not be processed. Please choose an alternate payment method or retry again later

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager
‎12-20-2021 01:36 PM

Dec 20, 2021 01:36:49 PM  by  Andrea G

Hi all,

 

This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

 

We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea

View solution in original post

4,439 REPLIES 4,439
Umar's avatar
Umar J Community Member
‎12-09-2019 11:32 AM

Dec 9, 2019 11:32:03 AM Edited Dec 9, 2019 12:58:20 PM  by  Bojan S

Hey guys,

 

I have been on Upwork for almost 5 years now and using same debit card for almost 5 years now too and I never got any error for payment methods etc but now I when I Am trying to buy Connects it says that payment method is declined however payment method is added with no error. Can anyone please help me about this issue? What is going on?

 

Thanks,

Umar Jamil

 

**Edited for community guidelines**

0 Upvotes
Bojan's avatar
Bojan S Community Manager
‎12-09-2019 01:02 PM

Dec 9, 2019 01:02:03 PM  by  Bojan S

Hi Umar,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your concern.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
0 Upvotes
Umar's avatar
Umar J Community Member
‎12-09-2019 01:04 PM

Dec 9, 2019 01:04:50 PM  by  Umar J

Thank you Bojan. Patiently waiting

0 Upvotes
Heather's avatar
Heather S Community Member
‎12-09-2019 11:49 AM

Dec 9, 2019 11:49:40 AM Edited Dec 9, 2019 11:58:28 AM  by  Heather S

I'm trying to buy connects for my first time. But after I enter my credit card info on the Add Billing Method popup and click Continue, it just goes to a blank screen. I know I've entered my credit card info properly. Can you please help?

** Never mind - I solved it. Turns out if I set up a payment method on my profile instead of using the Add Billing Method field when buying Connects, it goes through no problem. **

0 Upvotes
Ashwani's avatar
Ashwani G Community Member
‎12-09-2019 08:40 PM

Dec 9, 2019 08:40:32 PM  by  Ashwani G

Hi, I want to upgrade my Membership, and I have tried many Visa and master cards, but none of them working, I have tried Paypal too. That is also not working. Is there any other way, I can pay to Upwork for membership?

0 Upvotes
Avery's avatar
Avery O Community Manager
‎12-09-2019 09:31 PM

Dec 9, 2019 09:31:14 PM  by  Avery O

Hi Ashwani, 

 

I checked this for you and can see that cards has declined the transaction. Please check this directly with your bank for more information. 

As for your Paypal account, you may need to add an alternative payment method to your PayPal wallet in order to add your PayPal account as a payment method on Upwork.


~ Avery
0 Upvotes
Zohaib's avatar
Zohaib K Community Member
‎12-09-2019 11:38 PM

Dec 9, 2019 11:38:05 PM  by  Zohaib K

I am unable to pay in order to upgrade my account to Plus. My payment methode is already added and whenever i try to upgrade it says "Your payment could not be processed" And on the other hand tax has been deducted every time from my account i tried to upgrade

Preview file
291 KB
0 Upvotes
Goran's avatar
Goran V Retired Team Member
‎12-09-2019 11:41 PM

Dec 9, 2019 11:41:52 PM  by  Goran V

Hi Zohaib,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with upgrading your membership plan. Thank you.

~ Goran
Upwork
0 Upvotes
Prayaag's avatar
Prayaag R Community Member
‎12-10-2019 04:02 AM

Dec 10, 2019 04:02:31 AM  by  Prayaag R

Unable to add a credit card or link paypal to my account. It shows the red error saying "enter card number" which doesn't make sense since I've added and entered everything in. Unable to buy connects due to this reason. Resolve it fast please.

0 Upvotes
Goran's avatar
Goran V Retired Team Member
‎12-10-2019 04:36 AM

Dec 10, 2019 04:36:24 AM  by  Goran V

Hi Prayaag,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran
Upwork
0 Upvotes
Gunasekaran's avatar
Gunasekaran P Community Member
‎12-10-2019 04:28 AM

Dec 10, 2019 04:28:51 AM  by  Gunasekaran P

Hello!

 

I am adding on PayPal billing method it's added but it's showing " Charge failed " error,

 

Please help me 

Preview file
70 KB
0 Upvotes
Goran's avatar
Goran V Retired Team Member
‎12-10-2019 04:38 AM

Dec 10, 2019 04:38:39 AM  by  Goran V

Hi Gunasekaran.

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.

~ Goran
Upwork
0 Upvotes
Gunasekaran's avatar
Gunasekaran P Community Member
‎12-10-2019 04:44 AM

Dec 10, 2019 04:44:17 AM  by  Gunasekaran P

How to via ticket?

0 Upvotes
Goran's avatar
Goran V Retired Team Member
‎12-10-2019 05:00 AM

Dec 10, 2019 05:00:29 AM Edited Dec 16, 2019 12:52:55 PM  by  Goran V

Hi Gunasekaran,

 

When a ticket is created you will receive an email notification and you will be able to access it from here. Thank you.

~ Goran
Upwork
0 Upvotes
Sagar's avatar
Sagar B Community Member
‎12-10-2019 05:42 AM

Dec 10, 2019 05:42:14 AM  by  Sagar B

I also have same problem I add my debit card and buying a connects but it's shown that payment failed and Paul account is also shown that charge failed so what is the problem
0 Upvotes
Goran's avatar
Goran V Retired Team Member
‎12-10-2019 06:09 AM

Dec 10, 2019 06:09:58 AM  by  Goran V

Hi Sagar,

 

Our Customer Support team will reach out to you via ticket as well and assist you further with purchasing connects. Thank you.

~ Goran
Upwork
0 Upvotes
Farid's avatar
Farid H Community Member
‎12-18-2019 03:47 PM

Dec 18, 2019 03:47:10 PM  by  Farid H

I have the same problem . How can I fix that? I connected my mastercard to paypal and connected it to upwork as billing method, but it says "Charge failed". Please help how to fix. Thank you.

0 Upvotes
Avery's avatar
Avery O Community Manager
‎12-18-2019 07:20 PM

Dec 18, 2019 07:20:11 PM  by  Avery O

Hi Farid, 

 

You may need to add an alternative payment method to your PayPal wallet to add your PayPal account as a billing method on Upwork.


~ Avery
0 Upvotes
Girish's avatar
Girish k Community Member
‎12-10-2019 09:20 PM

Dec 10, 2019 09:20:16 PM  by  Girish k

My billing method is not working. I have my debit card with me to add. I have tried with Paypal but still the issue remaining. Please help me ASAP so that I can buy connections and move to a bright career on your prestigious brand..Thanks and regards

0 Upvotes
Avery's avatar
Avery O Community Manager
‎12-10-2019 10:43 PM

Dec 10, 2019 10:43:07 PM  by  Avery O

Hi Girish, 

I checked your billing methods for you. As for your Paypal account, you may need to add an alternative payment method to your PayPal wallet in order to add your PayPal account as a payment method on Upwork.


Regarding the cards that you added, you may need to contact your local bank for more information on why the transaction failed.


~ Avery
0 Upvotes
Muhammad's avatar
Muhammad A Community Member
‎12-11-2019 02:47 AM

Dec 11, 2019 02:47:59 AM  by  Muhammad A

Hello!
My bank and VISA confirms everything is OK.

At Upwork, I get
"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

I want to buy connects.
Please help.

0 Upvotes
Goran's avatar
Goran V Retired Team Member
‎12-11-2019 03:04 AM

Dec 11, 2019 03:04:27 AM  by  Goran V

Hi Muhammad, 

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran
Upwork
0 Upvotes
Muhammad's avatar
Muhammad A Community Member
‎12-16-2019 10:26 AM

Dec 16, 2019 10:26:53 AM  by  Muhammad A

I am new freelancer.

I want to get connects .

Please help me to buy connects!
Thanks!

Regards,
Muhammad Awais
0 Upvotes
Bojan's avatar
Bojan S Community Manager
‎12-16-2019 11:56 AM

Dec 16, 2019 11:56:39 AM  by  Bojan S

Hi Muhammad,

 

A member of the team has reached out to you already regarding this concern. If you aren't able to see the email you should also be able to access the ticket directly here.

 

Thank you!

~ Bojan
Upwork
0 Upvotes
Adnan Husain's avatar
Adnan Husain N Community Member
‎06-16-2020 11:05 AM

Jun 16, 2020 11:05:10 AM  by  Adnan Husain N

Hello there,

 

I want to purchase connect, but when I added Mastercard then it is saying payment declined..

 

Can someone please help me on this?

 

Thanks

0 Upvotes
Follow us
Mobile app
© 2015 - 2024 Upwork® Global Inc.