Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Dec 2, 2019 06:43:22 AM by Wisdom C
Dec 2, 2019 06:57:07 AM Edited Dec 2, 2019 06:57:22 AM by Goran V
Hi Wisdom,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Dec 2, 2019 12:17:07 PM by Habib R
Hi ,
I am trying to upgrade my Upwork account to buy the connects but unnable to do this, i have add my Visa card details and payment method is succuessfully added but the message is shown "Your payment could not be processed. Please choose an alternate payment method or retry again later." So please help me out to buy the connects.
Best Regrads
Dec 2, 2019 01:42:02 PM by Bojan S
Thank you for reaching out to us, Habib.
One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method.
Dec 3, 2019 05:50:48 AM by Klent Dominic C
Hi
I have a problem buying connects, it says payment declined. I've already double check all my card info and also checked this one with my bank but so far everything is good. Please help.
Regards,
Klent
Dec 3, 2019 06:00:14 AM by Goran V
Hi Klent,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Dec 4, 2019 02:28:15 PM by Muhammad T
I am unable to buy connects with my added debit card, could you please let me know what's issue? it say unable to process payment I have tried with two different cards.
Dec 4, 2019 03:13:10 PM by Bojan S
Hi Muhammad,
One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method and purchasing connects.
Thank you!
Dec 6, 2019 11:50:33 AM by Muhammad Y
Sir,
I have prepaid mcb lite card and try to buy connect on upwork but payment not process.
Dec 6, 2019 12:50:44 PM by Bojan S
Hi Muhammad,
We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method.
Thank you for reaching out to us.
Dec 7, 2019 07:42:07 AM by Sharad K
I have added my mastercard debit card details. But It is saying Payment was declined.
Dec 7, 2019 08:06:56 AM by Aleksandar D
Hi Sharad,
One of our team members will reach out to you directly via a support ticket to assist you further with verifying your billing method.
As a gentle reminder, please note that your profile must represent you as an individual and that all the information in your profile including your profile photo needs to be accurate, truthful and verifiable. Please check this help article for more information on how to update your profile photo.
Thank you.
Dec 8, 2019 06:03:10 AM by Ravi V
Hi , I am unable to apply for a project. as i know connects are required to bid for project. when i tried to buy connects the payment is not accepting.
I tried several times , samething happens . Can any one help
Thanks
Ravi
Dec 8, 2019 07:05:48 AM by Aleksandar D
Hi Ravi,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further with purchasing connects.
Thank you.
Dec 12, 2020 08:21:30 AM Edited Dec 12, 2020 09:03:01 AM by Aleksandar D
Hi , I am unable to apply for a project. As i know connects are required to bid for project. when i tried to buy connects the payment is not accepting.
I tried several times , samething happens . Can any one help
Thanks
Abdul **Edited for Community Guidelines**
Dec 12, 2020 09:16:54 AM by Aleksandar D
Hi Abdul,
You need to check with your bank for more information on why the specific charge was declined. In the meantime, feel free to check out this help article to learn more about acceptable billing methods for purchasing Connects.
Thank you.
Dec 8, 2019 08:58:42 AM by Junaid Y
Dec 8, 2019 10:23:38 AM by Aleksandar D
Hi Junaid,
One of our team members will reach out to you directly via a support ticket to assist you further with adding a billing method.
Thank you.
Dec 9, 2019 08:47:42 AM by Monik B
My debit card is international but still im not able to purchase connects. Please help
Dec 9, 2019 09:18:34 AM by Bojan S
Thank you for reaching out to us, Monik.
One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method.
Dec 9, 2019 11:32:03 AM Edited Dec 9, 2019 12:58:20 PM by Bojan S
Hey guys,
I have been on Upwork for almost 5 years now and using same debit card for almost 5 years now too and I never got any error for payment methods etc but now I when I Am trying to buy Connects it says that payment method is declined however payment method is added with no error. Can anyone please help me about this issue? What is going on?
Thanks,
Umar Jamil
**Edited for community guidelines**
Dec 9, 2019 01:02:03 PM by Bojan S
Hi Umar,
We'll have one of our agents reach out to you via a support ticket to assist you with your concern.
Thank you for reaching out to us.
Dec 9, 2019 11:49:40 AM Edited Dec 9, 2019 11:58:28 AM by Heather S
I'm trying to buy connects for my first time. But after I enter my credit card info on the Add Billing Method popup and click Continue, it just goes to a blank screen. I know I've entered my credit card info properly. Can you please help?
** Never mind - I solved it. Turns out if I set up a payment method on my profile instead of using the Add Billing Method field when buying Connects, it goes through no problem. **
Dec 9, 2019 08:40:32 PM by Ashwani G
Hi, I want to upgrade my Membership, and I have tried many Visa and master cards, but none of them working, I have tried Paypal too. That is also not working. Is there any other way, I can pay to Upwork for membership?
Dec 9, 2019 09:31:14 PM by Avery O
Hi Ashwani,
I checked this for you and can see that cards has declined the transaction. Please check this directly with your bank for more information.
As for your Paypal account, you may need to add an alternative payment method to your PayPal wallet in order to add your PayPal account as a payment method on Upwork.
Dec 9, 2019 11:38:05 PM by Zohaib K
I am unable to pay in order to upgrade my account to Plus. My payment methode is already added and whenever i try to upgrade it says "Your payment could not be processed" And on the other hand tax has been deducted every time from my account i tried to upgrade
Dec 9, 2019 11:41:52 PM by Goran V
Hi Zohaib,
One of our team members will reach out to you via ticket as soon as possible and assist you further with upgrading your membership plan. Thank you.
Dec 10, 2019 04:02:31 AM by Prayaag R
Unable to add a credit card or link paypal to my account. It shows the red error saying "enter card number" which doesn't make sense since I've added and entered everything in. Unable to buy connects due to this reason. Resolve it fast please.
Dec 10, 2019 04:36:24 AM by Goran V
Hi Prayaag,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Dec 10, 2019 04:28:51 AM by Gunasekaran P
Hello!
I am adding on PayPal billing method it's added but it's showing " Charge failed " error,
Please help me
Dec 10, 2019 04:38:39 AM by Goran V
Hi Gunasekaran.
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Dec 10, 2019 05:42:14 AM by Sagar B
Dec 10, 2019 06:09:58 AM by Goran V
Hi Sagar,
Our Customer Support team will reach out to you via ticket as well and assist you further with purchasing connects. Thank you.
Dec 18, 2019 03:47:10 PM by Farid H
I have the same problem . How can I fix that? I connected my mastercard to paypal and connected it to upwork as billing method, but it says "Charge failed". Please help how to fix. Thank you.
Dec 18, 2019 07:20:11 PM by Avery O
Hi Farid,
You may need to add an alternative payment method to your PayPal wallet to add your PayPal account as a billing method on Upwork.
Dec 10, 2019 09:20:16 PM by Girish k
My billing method is not working. I have my debit card with me to add. I have tried with Paypal but still the issue remaining. Please help me ASAP so that I can buy connections and move to a bright career on your prestigious brand..Thanks and regards
Dec 10, 2019 10:43:07 PM by Avery O
Hi Girish,
I checked your billing methods for you. As for your Paypal account, you may need to add an alternative payment method to your PayPal wallet in order to add your PayPal account as a payment method on Upwork.
Regarding the cards that you added, you may need to contact your local bank for more information on why the transaction failed.
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