Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Feb 14, 2020 01:45:08 AM by Sonali S
I am adding connects for the first time. I tried Paypal but it fails. Also tried adding connects using debit card but it was not added. It was failing. Please suggest how to proceed. If you could check logs against my username and see what is causing this to break.
Feb 14, 2020 01:50:14 AM by Goran V
Hi Sonali,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Feb 14, 2020 05:14:45 AM by Manish G
Dear Upwork team,
I have tried many times to buy Upwork connects but received a declined message saying that "Your payment could not be processed". I have Mastercard. I contacted my bank they says your Mastercard is okay to send or receive money. Please provide assistance as soon as possible. I'm attaching the screenshot.
Thank You
Feb 14, 2020 05:25:02 AM by Goran V
Hi Manish,
Our team will reach out to you as well and assist you further with purchasing connects. Thank you.
Feb 14, 2020 05:44:18 PM by Joanne P
Hi Arsalan,
One of our agents will reach out to you via ticket and assist you directly. Thank you!
Feb 15, 2020 03:42:48 AM Edited Feb 15, 2020 03:43:55 AM by Mustafa M
I try to create billing method. I enter information of my debit card correctly but I get message from upwork "We are unable to authorize your card. Please add another billing method or contact your issuing bank." I am entering information correctly. I rechecked by calling to my bank and the information I am entering is correct.Please inform me why is it happening?Kindly guide me why is it happening?
Feb 15, 2020 05:46:26 AM by Aleksandar D
Hi Mustafa,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Feb 15, 2020 06:05:28 AM by Mustafa M
Feb 15, 2020 07:41:05 AM by Aleksandar D
Hi Mustafa,
Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, in order to keep all the information in one place so that our team can assist you more effectively.
Thank you.
Feb 17, 2020 05:14:54 PM by Lizzie B
Why am I being asked to enter a debit or credit card if I choose to use Paypal to purchase connects?
Feb 17, 2020 09:17:59 PM by Avery O
Hi Lizzie,
It sounds like you do not have a payment method in your Paypal wallet. Please add a payment method in your Paypal wallet to be able to use it as a billing method on Upwork.
Feb 17, 2020 10:23:42 PM by Garima G
Feb 17, 2020 11:32:53 PM by Avery O
Hi Garima,
It looks like your issuing bank declined this transaction. Please contact your bank for more information on why this transaction was declined.
In the meantime, please try adding a new billing method to your account to be able to purchase Connects for your account.
Feb 18, 2020 04:08:44 AM by Mauro Onil L
I need to buy Connect and that is why I will pay with PayPal, however, every time I try to do so, it asks me to associate a credit card with my PayPal account, but I already have a card associated with that PayPal account. Therefore, I don't understand why it forces me to make that association. I need to resolve this urgently
Feb 18, 2020 04:13:07 AM by Goran V
Hi Mauro,
I`m sorry about the inconvenience this had caused you.
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Feb 18, 2020 08:13:09 AM by Neha B
Feb 18, 2020 08:55:37 AM by Bojan S
Hi Neha,
One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method for purchasing connects.
Thank you!
Feb 18, 2020 09:47:28 AM by Ashish D
Whenever I try to buy connects using PayPal, "Charge Failed" is displayed in 'Billing Methods' section!
And, when I try to buy connects using Debit Card, "Payment was declined" is displayed in 'Billing Methds' section!!
I have no any Credit Card.
What to do now?
Feb 18, 2020 10:21:53 AM by Bojan S
Hi Ashish,
I checked this for you and you have no added billing methods so far. Could you please clear your cache and cookies or log in with another browser to check if you`re able to use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Feb 19, 2020 01:46:41 AM by Goran V
Hi Sankalp,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Feb 19, 2020 05:56:29 PM by Dhirendra Ku. S
I am facing the same issue. Please le me know what to do
Feb 19, 2020 08:10:48 PM by Avery O
Hi Dhirendra,
I checked your account and can confirm that your issuing bank declined this transaction. Please contact your bank directly for more information on why this transaction was declined.
In the meantime, please add a new billing method to purchase Connects for your Upwork account.
Feb 20, 2020 05:41:18 PM by Muhammad Usman A
Your payment could not be processed. Please choose an alternate payment method or retry again later.
Why am I getting this message while purchasing connects. Can you please tell me how can I solve this.
thanks
Feb 20, 2020 06:06:55 PM by Bojan S
Hi Muhammad Usman,
We'll have one of our agents reach out to you via a support ticket to assist you with this concern.
Thank you for reaching out to us.
Feb 20, 2020 07:37:35 PM by Ashish D
Whenever I try buy connects, a message is displayed "Your payment could not be processed. Please choose an alternate payment method or retry again later".
Feb 20, 2020 07:58:31 PM by Aleksandar D
Hi Ashish,
I checked your account and it seems that your issuing bank declined this transaction. Please contact your bank directly for more information on why this transaction was declined.
Thank you.
Feb 20, 2020 10:32:28 PM by Aleksandar D
Hi Ashish,
You can always try adding another method for purchasing Connects. Kindly go to this page and check the options available for you.
Thank you.
Feb 20, 2020 08:46:34 PM Edited Feb 20, 2020 09:12:12 PM by Aleksandar D
I am trying to add my Visa debit card but it's showing "payment method delined" Please help me out.
Thanks
**Edited for Community Guidelines**
Feb 20, 2020 10:00:16 PM by Aleksandar D
Hi Amritpal,
I checked and it seems that your issuing bank declined this transaction. Please contact your bank directly for more information on why this transaction was declined.
Thank you.
Feb 21, 2020 06:53:07 AM by Bambi O
I'm trying to purchase more connects. I get as far as entering my payment information and when I submit it for the purchase, a little window pops up and says EDIT BILLING INFORMATION but that's all that is seen., no other information. Is there an issue right now and should I try again later, or is there another way to complete my purchase?
Feb 21, 2020 08:15:00 AM by Bojan S
Hi Bambi,
We'll have one of our agents reach out to you via a support ticket to assist you with this concern.
Thank you for reaching out to us.
Feb 24, 2020 04:35:19 AM by Wouter K
Hi there,
When I try to buy new connections my credit card is not accepted and I need to add a different payment method. My card is working fully working when I do transactions with other companies.
Feb 24, 2020 04:45:13 AM by Goran V
Hi Wouter,
One of our Customer support agents will reach out to you via ticket and assist you further with purchasing connects. Thank you.
Feb 24, 2020 11:14:21 AM by WAHAB G
Feb 24, 2020 11:55:25 AM by Bojan S
Hi WAHAB,
We'll have one of our agents reach out to you via a support ticket to assist you with this concern.
Thank you for reaching out to us.
Feb 24, 2020 01:10:22 PM by Wasim T
Hi,
I'm trying to buy Credits with my Debit Card, card is successfully added and test transaction is also went through, but when I try to make payment for credits it says your payment is declined.
Anyone can help whats the issue?
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