Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
May 15, 2021 11:55:04 PM by Joanne P
Hi Barkha,
I'm sorry to hear that you are having trouble purchasing Connects. Are you getting any error messages when you tried to purchase Connects?
Feb 28, 2020 02:36:28 PM by Nina Franchesca L
Feb 28, 2020 03:06:23 PM by Bojan S
Hi Nina Franchesca,
One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method.
Thank you!
Feb 28, 2020 07:47:27 PM by Kamlesh K
Hello,
I'm trying to buy connects, and I've used both the options Debit Card and PayPal. But in both the options, I'm getting the issue of "Payment not processed". Can you please help me with the same?
Thanks & Regards,
Kamlesh Kumar
Feb 29, 2020 12:19:51 AM by Goran V
Hi Kamlesh,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Feb 29, 2020 05:35:40 PM by Ashish D
Feb 29, 2020 03:51:13 AM by Shiza w
I want to change my membership plan but it always show that your pament couls not be processed
kindly help me regarding this. Thanks
Feb 29, 2020 03:58:52 AM by Goran V
Hi Shiza,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your membership plan. Thank you.
Mar 1, 2020 01:24:47 AM Edited Mar 1, 2020 02:27:06 AM by Aleksandar D
**Edited for Community Guidelines**
Mar 1, 2020 02:26:43 AM by Aleksandar D
Hi Adil,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Mar 1, 2020 05:43:07 PM by Ashish D
Mar 1, 2020 06:01:06 AM by Waqas A
My payment declined with this message (Your payment could not be processed. Please choose an alternate payment method or retry again later.) I checked with my bank they said that the problem is in merchant side. Kindly help me on this.
Mar 1, 2020 07:21:15 AM by Aleksandar D
Hi Waqas,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Mar 2, 2020 05:08:07 PM by Ashish D
Mar 2, 2020 12:58:24 PM by Bojan S
Hi Ching Nian,
We'll have one of our agents reach out to you via a support ticket to assist you with your concern.
Thank you for reaching out to us.
Mar 1, 2020 05:42:07 PM by Ashish D
Mar 2, 2020 10:29:01 PM by Bilal T
I am from Pakistan when I am trying to purchase connect on upwork but cards do not allow to pay to Upwork please guide me ..
Mar 2, 2020 11:29:24 PM by Avery O
Hi Bilal,
I checked your account and can confirm that this transaction was declined by your issuing bank. Please check this with your local bank for more information on why this transaction was declined.
In the meantime, please add a different billing method to be able to purchase Connects for your Upwork account.
Mar 3, 2020 12:01:58 AM by Bilal T
Have some alternative methods? like direct bank transfer or other
Mar 3, 2020 12:03:56 AM by Bilal T
My payment declined with this message (Your payment could not be processed. Please choose an alternate payment method or retry again later.) I checked with my bank they said that the problem is in the merchant side. Kindly help me with this.
Mar 3, 2020 12:08:35 AM by Goran V
Hi Bilal,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your payment. Thank you.
May 18, 2020 12:58:15 PM by Usama B
Hi, I have the same problem. Can Someone reach me out as well via tickets please.
May 18, 2020 01:19:59 PM by Aleksandar D
Hi Usama,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Mar 3, 2020 12:26:46 PM by Musa Kazim O
I am Musa Kazim from Turkey.
Today, I have tried to buy connect using my bank card
So Have resgister my bank card and it saids successfully updated.
But when I buy connects on Membership & Conncts Tab, It said should use the other alternative way.
I am new here and i don't know tha't why.
If have experiences then hope to contact or write to me.
Thanks
Musa Kazim Onder
Mar 3, 2020 02:17:59 PM by Bojan S
Hi Musa Kazim,
We'll have one of our agents reach out to you via a support ticket to assist you with this concern.
Thank you for reaching out to us.
Mar 3, 2020 04:18:24 PM by Ashish D
Whenever I try to buy connects, I am prompted_
"Your payment could not be processed. Please choose an alternate payment method or retry again later."
I have added Debit card compatible with international payments. Still the problem persists.
Mar 3, 2020 07:39:23 PM by Avery O
Hi Ashish,
It looks like your bank declined this transaction. Kindly contact your issuing bank for more information why this transaction was declined. In the meantime, please try adding a different billing method to be able to purchase Connects for your account.
Mar 4, 2020 08:51:26 AM by Ashish D
Mar 4, 2020 09:37:44 AM by Bojan S
Hi Ashish,
We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method.
Thank you for reaching out to us.
Mar 3, 2020 05:38:40 PM by Ermir D
I linked my paypal account and I have money in my paypal.
But failed to buy some connects.
Mar 3, 2020 08:58:40 PM by Avery O
Hi Ermir,
I checked your account, and you may need to add an alternative payment method to your PayPal wallet in order to add your PayPal account as a billing method on Upwork.
Mar 4, 2020 06:10:44 AM by Shrish T
Right now, I have applied for membership plus to add more connects to my profile but my payment was declined. But my bank account indicates that the balance has been debited. Please help!! How can I solve this.
Mar 4, 2020 06:35:04 AM by Goran V
Hi Shrish,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your membership plan. Thank you.
Mar 4, 2020 09:51:01 AM by Ameer H
I want to buy connections and upgrade my membership from free to freelancer plus. Though my payment method is verified as Upwork charged $1 from my account but I can purchase neither connects nor membership plan.
It says you can not proceed with this payment method. I only have only one master debit card.
Mar 4, 2020 10:22:55 AM by Bojan S
Thank you for reaching out to us, Ameer.
One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method.
Mar 5, 2020 05:15:28 AM by Muhammad Faisal S
HI, i am new in upwork, and i want to buy moew connects, but when i am adding my Debit card for payment, Upwork return an error that says that " We are unable to authorize your card. Please add another billing method or contact your issuing bank. "
Can someone please help me out.
Mar 5, 2020 05:31:19 AM by Goran V
Hi Muhammad,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Mar 5, 2020 07:46:10 AM by Rahim N
Hi everyone!
This is Rahim Ndembo from daresalaam Tanzania
Guys I've got a situation,
I want to buy connects via my payoneer acc, however, my payoneer is still a virtual card since not yet received the actual one, i just wanna know if i can i buy connects by using my virtual acc.
My last payment from upwork was sent direct to my payoneer acc immediately after selecting payoneer as my preferred acc, so why i get paid through payoneer but i cant use it to buy connects?
When i clic to add payment method, payoneer does not displaying, instead upwork display two altenatives which is paypal and add actual card details, generally i cant add payoneer card details because i dont have the actual card yet,
what should i do?
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