Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Jul 3, 2020 02:12:15 PM by Husnain M
hello we all freelancers are facing an issue regarding to buy nnew connects and facing a problem and can not buy the connects when this issue will be solved?
Jul 3, 2020 02:41:49 PM by Bojan S
Hi Husnain and Muhammad,
We'll have one of our agents reach out to you via support tickets to assist you with setting up your billing methods.
Thank you for your patience.
Jul 3, 2020 02:45:46 PM by Lazar M
Hello,
Can someone help me? I have a little problem with buying connects. I updated my payment method and verifyed everything but still they say "Your payment could not be processed. Please choose an alternate payment method or retry again later."
I have no other card, so i have to find a solution on this one.
Thanks in advance and best regards,
Lazar Mihajlovic
Jul 3, 2020 03:07:26 PM by Bojan S
Hi Lazar,
One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method for purchasing connects.
Thank you for reaching out to us.
Jul 3, 2020 10:36:35 PM by Muneeb T
Hello! Facing Issue while buying connects through by Visa Card. I've tried using different Visa Cards and also contacted the bank of the problem. Everything is okay from the bank. But I'm still having the same issue. Can't able to buy my connects till now. I am having the problem, when I add my billing method and try to buy connects, it keeps rejecting my payment. Kindly resolve my issue.
Jul 4, 2020 02:57:31 AM by Aleksandar D
Hi Muneeb,
One of our team members will reach out to you directly via a support ticket to assist you further with setting up a billing method and purchasing Connects.
Thank you.
Jul 4, 2020 05:19:00 AM by Ashish D
Jul 5, 2020 04:47:25 AM Edited Jul 5, 2020 05:25:47 AM by Aleksandar D
I have entered my card details but its not accepting payments. It ask me to use alternate payment method.
Even though my bank deducts the payment and refund it back to me.
I have attached the screenshot of the messages which i received from my bank. please any one check it out and help me out. Thanks
**Edited for Community Guidelines**
Jul 5, 2020 05:26:25 AM by Aleksandar D
Hi Hussain,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Jul 5, 2020 06:42:07 PM Edited Jul 5, 2020 10:42:49 PM by Aleksandar D
I successfully added paypal to my account we're my atm is link and has enough funds to buy a membership but why is it that I tried to upgrade my account membership from basic to plus but it's declining? Please do check it
**Edited for Community Guidelines**
Jul 5, 2020 10:57:42 PM by Aleksandar D
Hi Daisy,
In order to use Paypal as a billing method on Upwork, your Paypal account must have a linked credit or debit card for recurring payments (for example, for membership fees). For cases like this, a funding source is required to add Paypal as a billing method. You can check the options available to you and learn more about acceptable billing methods.
Thank you.
Jul 6, 2020 12:35:52 AM by Muhammad N
I wanted to buy connects using credit card with my Upwork profile,So when I tried to purchase connects it says that " We are unable to authorize your card. Please add another billing method or contact your issuing bank.Any solution?
Jul 6, 2020 12:50:16 AM by Goran V
Hi Muhammad,
I would recommend checking with your bank, if your account is enabled for international charges or adding another billing method. Thank you.
Jul 12, 2020 05:00:49 AM by Muhammad N
I contacted my bank and they confirmed that international payment services is active on my card and there is no issues regarding my card and I have done purchasing online from my debit card before and it works fine.Can you please help ?
Jul 12, 2020 07:47:30 AM by Aleksandar D
Hi Muhammad,
One of our team members will reach out to you directly via a support ticket to assist you further with setting a billing method and purchasing Connects.
Thank you.
Jul 6, 2020 06:53:29 AM by muhammad t
sorry for posting here as try to message you but html issue appear.
I want to buy connects. I am trying to add mastercard as billing method. I saw following error :
"We are unable to authorize your card. Kindly contact with your Issuing Bank."
I contact with my bank and use same card on other websites , it is working well.
Kindly help me to resolve this issue so I can buy more connects to work.
Jul 6, 2020 05:29:00 PM by Ashish D
Jul 6, 2020 06:56:36 AM by muhammad t
I want to buy connects. I am trying to add mastercard as billing method. I saw following error :
"We are unable to authorize your card. Kindly contact with your Issuing Bank."
I contact with my bank and use same card on other websites , it is working well.
Kindly help me to resolve this issue so I can buy more connects to work.
Jul 6, 2020 07:33:57 AM by Bojan S
Hi Muhammad,
I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Jul 6, 2020 07:20:53 AM by Khemraj S
I am trying to buy connects using my Bank Debit card. but Upwork is not accepting this card. I have tried twice and it suspends my account after rejecting this card. Please guide me how can I buy connects using my debit card?
Jul 6, 2020 09:06:14 AM by Bojan S
Hi Khemraj,
We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method.
Thank you for reaching out to us.
Jul 6, 2020 08:16:28 AM Edited Jul 6, 2020 08:37:28 AM by Sagarmoy B
I'm Unable to add my Visa card for billing methods. After put all the information of payment card, the option given "Your bank was unable to verify your information. Please contact them and try again." So, i cant buy connects. Pls help me.
Jul 6, 2020 08:59:01 AM by Bojan S
Hi Sagarmoy,
Please make sure your card is set up to make international payments and has sufficient funds on it to complete the payment. You can double-check with your bank about this or add another billing method.
Thank you!
Jul 6, 2020 11:01:21 AM by Sagarmoy B
Thanks a lot Mr. Bojan.
I will conduct to my Bank for details to know about my Card..
Thank you,
Jul 6, 2020 09:11:24 AM by Hammad N
Jul 6, 2020 10:09:34 AM by Bojan S
Hi Hammad,
Unfortunately, it looks like the charge on your card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the payment.
Thank you!
Jul 7, 2020 01:07:00 AM by Hammad N
Jul 7, 2020 01:21:04 AM by Goran V
Hi Hammad,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Jul 6, 2020 12:07:03 PM by Rao U
I am facing same issue cannot buy connects using visa card. pleaee help
Jul 6, 2020 01:26:17 PM by Bojan S
Hi Rao,
I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Jul 6, 2020 07:30:21 PM Edited Jul 6, 2020 11:06:48 PM by Goran V
<p>I want to buy connects to make proposals, but My cards are not working with your system. I have a PayPal account. Please let me know how to send the money to you. Please solve the issue asap. Thanks!</p>
Please email me your answer at this Gmail ID - **Edited for Community Guidelines**
Jul 6, 2020 11:08:54 PM by Goran V
Hi Hassan,
In order to be able to add your PayPal account as a billing method, you will need to have a verified account.
I would suggest checking with your bank if your accounts are enabled for international charges. Thank you.
Jul 9, 2020 02:54:16 AM by Hassan V
There are asking me - Your PayPal account should have credit to automatic charge with this merchant (UpWork.) But I have not a Credit Card. Now please tell me what to do? Give me a valid and working solution. Thanks!
Jul 9, 2020 02:59:33 AM by Goran V
Hi Hassan,
To learn more about our accepted billing methods and how to add one, check out this Help Article. Thank you.
Jul 13, 2020 09:18:39 PM by Hassan V
I could not get the solution. I fixed everything. Still, I'm unable to purchase the connects. I used my card in the international transaction but it is not working here. I tried to apply via PayPal but it needs Credit Card which I have not. I commented here third times. I'm looking for a solution. Please, let me know how to make the payments. My days are passing on this issue. Please give me a solid solution. Everything working well from my side. Thanks.
I hope you do this asap.
Jul 13, 2020 11:54:35 PM by Aleksandar D
Hi Hassan,
I'm sorry to hear about your difficulties with purchasing Connects. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jul 7, 2020 12:19:00 AM by Ashish D
Jul 7, 2020 10:52:58 PM Edited Jul 7, 2020 11:11:47 PM by Goran V
I want to upgrade my membership plan. I have added my visa debit card info for payment. But it declines the payment. I have been using this card for Ali express payments etc. They also debited the amount from my account as well for verification purposes may be. But the website displays an error saying payment declined. Can someone help me with this? Thank you in advance
**Edited for Community Guidelines**
Jul 7, 2020 10:57:07 PM by Nouman A
I also tried using incognito mode as well, But it did not work as well.
Jul 7, 2020 11:12:25 PM by Goran V
Hi Nouman,
Please check with your bank if your account is enabled for international charges. Thank you.
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