Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Apr 22, 2020 10:00:14 AM by Bojan S
Hi Mahmoud,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Apr 23, 2020 05:14:44 AM by Mahmoud E
Hi Bojan,
thank you for your kind and support
unfortunately, it still didn't work
I took your advice in consideration and did it, cleared caches and tried again but still not work
I called the Bank again and they said that they received the Transaction without CVV that's why it's declined
from my side, I'm sure that I added that number but when I received declined message. I go through updating billing method and found this field is Empty despite I'm 100% sure that I added
seems like it's not saved by default every time
please advice
Apr 23, 2020 05:28:09 AM by Goran V
Hi Mahmoud,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your membership plan. Thank you.
Apr 22, 2020 05:01:47 PM by Ashish D
Apr 22, 2020 11:59:04 PM by Vivek M
I am trying to buy connects by using my dad's card. But it is saying that payment method could not be processed choose an alternate payment method and in billing, it is saying payment declined. I am not understanding what should I do now.
Apr 23, 2020 01:25:15 AM by Ashish D
Apr 23, 2020 03:13:06 AM by Vivek M
I can't buy connects from India even if I have provided valid card information with the proper balance in the account.
Apr 23, 2020 03:33:37 AM by Goran V
Hi Vivek,
Are you receiving any errors on your end when you`re trying to purchase connects? I would also suggest checking with your bank if your account is enabled for international charges. Thank you.
Apr 25, 2020 09:23:03 AM by Vivek M
Now my bank and everything is good . When I try to buy connects upwork redirects me to my banks page and after all the details bank redirects me back to upwork and it says Select the Add Connects button to continue and there is no add connects button it bank only redirects me to buy connects page. So what should I do now.
Apr 25, 2020 02:12:58 PM by Joanne P
Hi Vivek,
Could you please try to use a different browser or clear your cache and cookies first before retrying? If you are still unable to see the buy connects button, please let us know. Thank you.
Apr 26, 2020 07:58:53 AM by Vivek M
I tried using different browser as well as clearing the cookies but it didn't work. The same problem is there. For your information I have atached an screenshot of the page which comes after getting redirected from bank.
Apr 26, 2020 01:26:27 PM by Joanne P
Hi Vivek,
Thanks for letting me know, and I'm sorry that it is still not working. I shared your concern with the team, and one of our agents will reach out to you via a support ticket and will be assisting you directly.
May 15, 2020 11:35:58 PM by Sunil Vignesh N
Hi Joanne,
I'm also facing the same problem when I try to buy the connects. Help me to resolve the issue.
May 16, 2020 12:30:19 AM by AleksandarD A
Hi Sunil,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 18, 2020 09:24:39 AM Edited Jun 18, 2020 09:45:49 AM by Bojan S
Hello Aleksandar,
I am also facing the same problem while buying connects. I have tried both methods of paying but it still is unable to make a payment.
Please help me with this issue.
Thanks
**Edited for community guidelines**
Jun 18, 2020 09:48:46 AM by Bojan S
Hi Sushant,
Unfortunately, it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the payment. Regarding your PayPal account, please check your PayPal account and the preferred payment methods you have set in your Wallet. You may also contact PayPal customer support to check if your account is set up correctly.
Thank you!
Jun 18, 2020 10:38:13 AM by Sushant V
Hi Bojan,
Thanks for your time
I have already set up my Debit card for international payments but it is still failing.
I have one question to ask. Do Upwork email ID and Paypal email ID should be same? Because, if this will be the case then my Upwork and PayPal email IDs are different.
Jun 18, 2020 01:14:52 PM by Bojan S
Hi Sushant,
Yes, to use PayPal, your Upwork and PayPal accounts have to use the same email address and you must make sure that your verified name on Upwork matches the name on your PayPal account. Please check this help article for more information.
Thank you!
Jul 7, 2020 01:39:53 AM by Nowpada S
Hi Joanne,
I'm also facing the same problem when I try to buy the connects. Help me to resolve the issue.
Jul 7, 2020 01:54:36 AM by Goran V
Hi Nowpada,
Are you receiving any errors on your end? Thank you.
Jul 8, 2020 09:28:36 AM by Nowpada S
namaskaram sir i am santosh from India .i have an active PayPal account when I tried to buy connects while signing it from Paypal it again redirect to the normal login form to a local bank or Paypal account as.pleas help me
Jul 8, 2020 09:53:01 AM by Bojan S
Hi Nowpada,
Could you please check your PayPal account and the preferred payment methods you have set in your Wallet? You may also contact PayPal customer support to check if your account is set up correctly.
Thank you!
Jul 9, 2020 10:22:12 PM by Nowpada S
as i came to know there is an issue for indians to connect Paypal .but at least why cant i use my mastercard in upwork
Jul 11, 2020 12:44:13 PM by Joanne P
Hi Nowpada,
I have checked your account and see that the transaction was declined by PayPal. Could you please retry the transaction using an alternative payment method from your PayPal wallet?
To check which payment source failed on your PayPal account, follow these steps:
-Log into your PayPal account and go to "Settings."
-Go to the "Payments" tab and click on "Manage automatic payments."
-Click on the billing agreement associated with "Upwork Escrow Inc."
-Scroll to the bottom of the page and check what funding source is your backup.
-Update the backup source to a valid payment method and re-attempt the payment.
If the transaction fails again, the next step is to contact PayPal directly. Specifically, you will want to speak to a PayPal Tier 2 agent and ask why your transaction to Upwork was declined. Thank you.
Jul 12, 2020 12:59:25 AM Edited Jul 12, 2020 01:53:13 AM by AleksandarD A
**Edited for Community Guidelines**
Jul 12, 2020 01:53:53 AM by AleksandarD A
Hi Nowpada,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jul 12, 2020 07:52:38 AM by Ashish D
Apr 23, 2020 02:06:31 PM by Najam U
Issue in adding billing method
I am adding mastercard in billing method and its showing me this error.
Apr 23, 2020 02:33:43 PM by Taylor R
I cannot buy connects. I have added two credit cards and neither works. I have contacted the companies and there is nothing wrong on my end. I have also used different browsers.
Apr 23, 2020 03:13:14 PM by Bojan S
Hi Taylor,
We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method.
Thank you for reaching out to us.
Apr 23, 2020 02:43:45 PM by Najam U
'You have exceeded the maximum number of attempts to add a credit card.'
I was unable to make transaction tried number of times, now its showing above error.
Apr 23, 2020 03:43:07 PM by Bojan S
Hi Najam,
Once you add the credit card to your Upwork account as a billing method the two small verification charges will be placed on your credit card. The sum of those charges equals $10 and should appear in your credit card statement shortly after adding it. Then you can enter those amounts in the verification form in your Settings> Billing Methods and complete the verification. $10 will be refunded back to your credit card.
You can check this help article for more information about the verification process and contact your bank to check on the transaction.
Thank you.
Apr 24, 2020 08:06:10 PM by Najam U
Hi,
I am getting this error after trying to purchase the plus account. "Your payment could not be processed. Please choose an alternate payment method or retry again later."
kindly help to purchase membership plan.
Thanks
Apr 24, 2020 09:36:38 PM by AleksandarD A
Hi Najam,
Please check with your bank for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods for purchasing Connects.
Thank you.
Apr 24, 2020 09:39:47 PM by Ashish D
Apr 25, 2020 12:21:55 AM by Kartik P
As I have used all my connects and now when I am going to buy more connect, the transaction of my account is not proceed. And it will happend to me last 7 days.
Please provide me the solution that how I gonna buy more connects
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