Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Sep 14, 2020 08:18:27 AM by Tofayel A
Hi Nikola,
My problem has not solved. I have sufficient balance in my Payoneer Master Card but My payment request has been declined.
Please make a quick solution against my problem.
Best,
Tofayel
Sep 14, 2020 06:45:47 PM by Ashish D
Sep 14, 2020 12:58:37 PM by Rajan K
I had three failed attempts of buying my connects. I tried twice through paypal, once through my credit card. All of my three attempts failed. Please let me know the reason.
Sep 14, 2020 02:22:07 PM by Bojan S
Hi Rajan,
It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.
Could you please check your PayPal account and the preferred payment methods you have set in your Wallet. You may also contact PayPal customer support to check if your account is set up correctly.
Sep 23, 2020 08:57:58 AM by Rajan K
Thank you so much Bojan for your valuable feedback.
So nice of you. Issue is resolved, thanks once again.
Regards!
Rajan,...
Sep 14, 2020 10:56:00 PM by Nabeegh S
I would like to buy some connects and do not have availability of card at the moment. How can i connect my payonner account (not card) for billing
Sep 14, 2020 11:31:14 PM by Joanne P
Hi Nabeegh,
You can use Payoneer as a billing method to purchase Connects, but not memberships plans. For more information about the available options for purchasing Connects and membership plans, please check out this help article.
Sep 14, 2020 10:06:15 PM by Md A
I can't buy connect with MasterCard. It's showing - https://prnt.sc/uheumb this error to me. Could anyone help me to solve the problem... please?
Sep 14, 2020 11:40:35 PM by Joanne P
Hi Md,
I checked, and it looks like the decline error was from your issuing bank. Please reach out to them so that they can check on the rejection error and assist you further.
Sep 14, 2020 10:25:49 PM by Rajan K
I tried buying more connects, but all of my 4 attempts to buy it failed. Please tell me the reason, is it I am a free member thats why I can't buy more connects or something else?
Sep 14, 2020 11:42:49 PM by Joanne P
Hi Rajan,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Sep 15, 2020 05:35:50 AM by M.Asad A
Hi I have some issues on up work I can't buy the up work connects from my local bank please solve this problem
Sep 15, 2020 06:45:29 AM by Aleksandar D
Hi Asad,
I checked and it seems that you didn't add any billing method. Could you please send us more information about the problem you are having with purchasing Connects so that we can check and assist you further?
Thank you.
Sep 15, 2020 11:32:06 AM by Usama K
I am unable to buy connects. every time when I try it says, "Your payment could not be processed." and "Payment was declined". I have enough balance in my Visa card..
What is wrong?
Sep 15, 2020 12:11:02 PM by Bojan S
Hi Usama,
It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline. Meantime, you can add an alternative billing method in your account payment options.
Sep 15, 2020 09:59:03 PM by Arghya S
I am facing error while i am trying to added my debit card information for billing. Although I am being redirectd to banks page and enterd the OTP correctly. I have attached a screenshot of the same
Sep 15, 2020 11:06:17 PM by Joanne P
Hi Arghya,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Sep 16, 2020 12:42:54 AM by Jitesh V
Hi i tried to add cards or paypal, but every time i get this message Unable to buy connects, Payment was declined. please tell me the way how to buy connects.
Sep 16, 2020 12:49:36 AM by Goran V
Hi Jitesh,
I would recommend to check with your bank if your current card is enabled for international charges or adding another credit card to your PayPal wallet. Thank you.
Sep 16, 2020 08:01:44 AM by Naresh K
Hi I got this message when tried to buy connects "Your payment could not be processed. Please choose an alternate payment method or retry again later." Help me
Sep 16, 2020 08:38:17 AM by Bojan S
Hi Naresh,
It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline. Meantime, you can add an alternative billing method in your account payment options.
Sep 16, 2020 10:21:10 AM by Dharmendra M
Hello There, I can't buy connects because there are two options, first by Card and second PayPal and I am selecting in card so getting error and then 2nd options I have not PayPal account, so please let me know how can buy connect from Debit card without any trouble.
Thanks Dharmendra
Sep 16, 2020 12:17:18 PM by Andrea G
Hi Dharmendra,
Could you please let us know what error you get when you try to add your card as a Billing Method? Please note that, while most major credit or debit cards, as well as prepaid cards, are accepted, virtual cards or gift cards are not accepted.
Thanks!
Sep 17, 2020 01:10:43 AM by Dharmendra M
Hi, I have atteched the error screenshot which I got in card options so please check it and let me know any suggetions.
Thanks Dharmendra
Sep 17, 2020 01:16:25 AM by Goran V
Hi Dharmendra,
Could you please try clearing your cache and cookies or logging in with another browser to add your billing method? Thank you.
Sep 18, 2020 01:11:10 AM by Dharmendra M
Hi, I tryed to another browser too and delete cache and cookies but getting same error so please let me know how should i do? for purchase connects.
Thanks Dharmendra
Sep 18, 2020 01:16:30 AM by Goran V
Hi Dharmendra,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Sep 20, 2020 12:37:39 AM by Dharmendra M
Hello, I am still waiting for this so please assist me ASAP.
Thanks
Sep 25, 2020 02:52:37 AM by Dharmendra M
I am unable to buy connects so please help me. being ten days and upwork not helping me for buying connects.I have contacted 10 days ago but not helping yet and I am not happy to upwork's assistant.
Thanks
Sep 25, 2020 02:57:13 AM by Goran V
Hi Dharmendra,
I checked your account and I can confirm that our team has already reached out to you via ticket with additional information. Please refer to your ticket with number 29728232. You can access your tickets on this link and follow up with additional questions at any time. Thank you.
Sep 25, 2020 03:23:45 AM by Dharmendra M
Yes but they did not contact yet so please tell them about the issue.
Thakns
Sep 25, 2020 03:56:05 AM by Goran V
Hi Dharmendra,
Since private details are involved, unfortunately we won't be able to discuss the problem here. Feel free to follow up on your ticket with any additional questions you may have and our team will assist you further. Thank you.
Oct 1, 2020 08:32:04 AM by Dharmendra M
Hi, Support team not helping me and I am not happy from them so I am request you please do something for me then I can bid on project and hire work. Being 1 month this is issue not solve yet and I am totally unhappy from upwork's assitance. Please give me connects then I can hire project and you can deduct money from my account.
Hope you will reply ASAP.
Thanks
Oct 1, 2020 08:57:05 AM by Bojan S
Hi Dharmendra,
I apologize for the inconvenience this caused. I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.
Thank you for your patience.
Oct 1, 2020 09:13:31 AM by Dharmendra M
two days ago, I asked something for them but they did not reply yet.
Oct 3, 2020 12:22:49 AM by Dharmendra M
Hi, I am still waiting for your reply so please give me update on it. This is issue will be solve or not solve?
Thanks
Oct 3, 2020 01:39:00 AM by Nikola S
Hi Dharmendra,
I followed up with the team handling your case and one of our team members will follow up on your ticket as soon a possible. Thank you for your patience.
Oct 3, 2020 01:47:33 AM by Dharmendra M
Hi, Alreay upwork gave ticket but support team not helping me prolerly so tell me what can I do because being 1 month and upwork not solved my problem, I have tired. Please give me connects then I will hire work and you can deduct money from my account.
Thanks
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