Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Dec 9, 2020 06:20:00 AM by Shahid w
Same issue what should i do to buy connects if card is unable to authorize my debit card help
Dec 9, 2020 06:33:43 AM by Goran V
Hi Shahid,
Please check with your bank if your account is enabled for international charges. To learn more about our accepted billing methods and how to add one, check out this Help Article. Thank you.
Dec 9, 2020 08:13:04 AM by Shahid w
Hi done online session on but still not working this is master card and also usable for online international
Dec 10, 2020 02:47:00 PM by Shahid w
Now i am getting this Your payment could not be processed. Please choose an alternate payment method or retry again later what should i do i already done every thing now suggestion needed from upwork team
Dec 10, 2020 03:24:39 PM by Andrea G
Hi Shahid,
Could you please double-check all of the information entered is correct before trying to purchase Connects again?
Let us know if you need any further assistance,
Dec 11, 2020 03:06:18 AM by Shahid w
i checked every thing and added my bank card successfully but when i click on buy connects it loads but then give error Your payment could not be processed so what should i do now
Dec 11, 2020 03:38:55 AM by Goran V
Hi Shahid,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Dec 10, 2020 11:49:32 PM by Ricky B
hello,
I want to buy Upwork connect using my PayPal balance but it keeps me asking for credit card information which I don't have. my PayPal account is already verified and I used it for quite a long time. is there a way I pass filling the credit card info check? thank you.
Dec 10, 2020 11:59:39 PM by Goran V
Hi Ricky,
Unfortunately no, you will need to have a credit card connected to your PayPal wallet as well. Thank you.
Nov 13, 2020 10:58:02 PM by Aqsa Q
Hi Experts,
I don't know how many times should i ask the same question. Kindly help me out. I do have an attached visa card. My bank has allowed me international transactions.but Upwork shows me the error of
"Payment was declined. Update now"
I do have credit in my account. but still, how should I resolve this. I can't even buy connects and start my work. Cant waste my more time. please help me out
Nov 14, 2020 01:38:41 AM by Nikola S
Hi Aqsa,
Thank you for reaching out to us. I checked and it looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.
Additionally, you may want to check the options available to you and learn more about the acceptable billing methods.
Dec 13, 2020 09:13:10 AM by Nisar H
hi
I am trying to buy connects but it continuously decline saying, Your payment could not be processed. Please choose an alternate payment method or retry again later. I have verified my debit card from bank to allow international transaction. they told me your card is already activated for international transactions. but still facing the same issue. I have also cleared my browser cookies but still nothing happens
Dec 13, 2020 12:37:23 PM by Aleksandar D
Hi Nisar,
One of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
Dec 15, 2020 04:29:01 AM Edited Dec 15, 2020 05:16:25 AM by Ihsan U
Hi upwork. I cannt buy connects using paypal and get this message again and again "We're sorry. We were unable to set up pre-approved payments. Please try again later."
Dec 15, 2020 05:23:40 AM Edited Dec 15, 2020 05:24:45 AM by Aleksandar D
Hi Ihsan,
In order to use Paypal as a billing method on Upwork, your Paypal account must have a linked credit or debit card for recurring payments (for example, for membership fees). For cases like this, a funding source is required to add Paypal as a billing method. In the meantime, feel free to check out this help article to learn more about acceptable billing methods for purchasing Connects.
Thank you.
Dec 13, 2020 05:37:31 PM by Ashish D
Dec 14, 2020 03:43:20 AM by Arvind R
Dec 14, 2020 04:22:47 AM by Aleksandar D
Hi Arvind,
Please try using an alternative payment method from your PayPal wallet. You can contact PayPal support in case you need help setting up your account. Feel free to check out this help article for more information on the available billing methods for purchasing Connects.
Thank you.
Dec 14, 2020 08:57:14 AM by Sajid Hussain K
I have bought connects with my card from upwork several times and all the time the process is immediate and hassle free. But from the last hour unfortunately when i try to buy connects the payment declined and upwork is saying to me to add another payment method. Where as my card is active and also have enough funds.
It happens with skrill and sometime payoneers, And got solved when cookies are being clear from the server. How would i reach upwork support so theycan check the matter/issue for me .
Dec 14, 2020 10:01:19 AM by Bojan S
Hi Sajid Hussain,
I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Dec 14, 2020 10:38:02 AM by Sajid Hussain K
As i have many important work and password save , i can't clear cookies though i can use another browser. I have done many buy with my card and has not faced this issue before. Let me update you by using different browser
Dec 15, 2020 09:34:21 AM by Yusuf K
I am not able to buy connects, the transaction take place but nothing happens, I tried several banks and different cards but nothing works. Please fix this issue. And there is nothing wrong with any cards and bank
Dec 15, 2020 10:07:36 AM by Bojan S
Hi Yusuf,
It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline and confirm if they allow recurring transactions on their cards as Upwork payments are classified as ‘recurring’.
Meantime, you can add an alternative billing method in your account payment options.
Thank you!
Dec 15, 2020 11:38:30 AM by Amod K
Need to upgrade my upwork membership plan but i got error message: card was decliend.
let me clear something,
I' new to upwork
My upwork profile name and payonner card name are not same.
I don't have any credit card or payonner master card
I did try using my friend payonner master card for purchase connects & membership plan
I have Debit card from local bank, and i withdraw $ from upwork using it.
Now what should i do ? and Need to upgrade my upwork membership plan very badly cz i have 0 connects on my account. Expect Great solution Thanks
Dec 15, 2020 12:56:29 PM by Bojan S
Hi Amod,
It looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding. Please note that prepaid cards may be used to purchase Connects, but not membership plans.
Meantime, you can add an alternative billing method in your account payment options.
Thank you!
Dec 16, 2020 02:14:12 PM Edited Dec 16, 2020 02:26:48 PM by Nina C
Hi, I'm unable to buy connects using my card. I have done this before but I never experienced an issue. My two Visa cards were declined and both of them have funds. I already tried to clear cache and cookies and used a different browser but the same issue happens. Please help.
Dec 16, 2020 02:58:51 PM by Bojan S
Hi Nina,
Please contact your card-issuing bank for more information about the specific charge decline and confirm if they allow recurring transactions on their cards as Upwork payments are classified as ‘recurring’.
Meantime, you can add an alternative billing method in your account payment options.
Thank you!
Dec 20, 2020 04:53:59 AM by Umang C
Hello
I am unable to make the payment, when I try to buy connects. I try to buy connects through paypal then I recieved message of ( Choose an alternative method ) and when I try to buy connects through bank account then I recieved message that ( Bank was unable to verify your information ). Can someone please help me to buy connects. Please look at the screenshot I add below regarding problem I face.
Thanks in advance
https://prnt.sc/w6i873
Dec 20, 2020 06:03:48 AM by Nikola S
Hi Umang,
I checked and it looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.
Please know that in order to use Paypal as a billing method on Upwork, your Paypal account must have a linked credit or debit card for recurring payments (for example, for membership fees). For cases like this, a funding source is required to add Paypal as a billing method. You can also check the options available to you and learn more about acceptable billing methods.
Dec 20, 2020 07:26:35 AM by Mehreen A
Hi. My payment method is verified, but when I buy connects using my card, they are declining my card details. why this is so ? please guide.
Dec 20, 2020 07:44:45 AM by Nikola S
Hi Mehreen,
I checked and it looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.
Dec 20, 2020 08:13:31 AM by Ashish D
Dec 20, 2020 08:14:06 AM Edited Dec 20, 2020 08:23:45 AM by Aleksandar D
hi, i am hussain **Edited for Community Guidelines** i have added my payment card i am facing payment declined issues i have contacted with my card provider, they says card is active from our end now i need connects therefore resolve my issue i am facing it from lat 4,5 hours. Thanks
**Edited for Community Guidelines**
Dec 20, 2020 08:24:25 AM by Aleksandar D
Hi Hussain,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Nov 16, 2020 09:33:06 PM by Waqas A
I want to buy connects. I am trying to add mastercard as billing method. I saw following error :
"We are unable to authorize your card. Kindly contact with your Issuing Bank."
I contact with my bank and use same card on other websites , it is working well.
Kindly help me to resolve this issue so I can buy more connects to work.
Nov 16, 2020 11:07:28 PM by Goran V
Hi Waqas,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Dec 20, 2020 10:21:24 AM by Yusuf K
Hello,
Can anyone help me regarding, billing method issue
whenever I try to add my card or Paypal, credit card it shows charge fail
and the debit card doesn't work.
Please solve this issue.
Thank You
Dec 20, 2020 01:01:08 PM by Aleksandar D
Hi Yusuf,
You need to check with your bank for more information on why the specific charge was declined. In the meantime, feel free to check out this help article to learn more about acceptable billing methods for purchasing Connects.
Thank you.
Dec 21, 2020 06:47:55 AM by Aleksandar D
Hi ASHISH,
Please check with your bank for more information on why the specific charge was declined. In the meantime, you can check out this help article to learn more about acceptable billing methods.
Thank you.
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