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Samiullah's avatar
Samiullah S Community Member

Your payment could not be processed. Please choose an alternate payment method or retry again later

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

 

We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea

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4,439 REPLIES 4,439
Goran's avatar
Goran V Retired Team Member

Hi Aarish,

 

I would recommend checking with your bank if your account is enabled for international charges or adding another Billing Method. Thank you.

~ Goran
Upwork
Vijay's avatar
Vijay P Community Member

Unable to add more connects in my account, after purchase it always prompts to (Select the "Add Connects" button to continue.) and but no amount is deducted from bank. Please help, unable to place proposal. Help me please

Joanne's avatar
Joanne P Retired Team Member

Hi Vijay,

 

Could you please try clearing your cache and cookies or use a different browser? If the issue persists, please let us know. 

~ Joanne
Upwork
Vijay's avatar
Vijay P Community Member

Yes I did it but still facing same isssue. 

Joanne's avatar
Joanne P Retired Team Member

Hi Vijay,

 

I've escalated your request to our team. One of our team members will reach out and assist you directly via a support ticket

 

~ Joanne
Upwork
Vijay's avatar
Vijay P Community Member

Hi Joanne,

I need to create ticket or they directly get back to me?

Aleksandar's avatar
Aleksandar D Community Manager

Hi Vijay,

 

No need to create a ticket as one of our team members already did and reached out to you. You can access your ticket directly on this link.

 

Thank you.

~ Aleksandar
Upwork
Vijay's avatar
Vijay P Community Member

I'm still facing same issue. Please help me

Oliver's avatar
Oliver B Community Member

Thanks . 

I have tried to buy connects with other bank card and it was available to buy the connects . for now ,I have the connects to make proposal . I removed the Visa card and I 'm trying to fix my old visa card which connected to upwork already . it was caused with my bank problem absoutely .

thanks again 

Vijay's avatar
Vijay P Community Member

still not able to add connects. Please help me

Joanne's avatar
Joanne P Retired Team Member

Hi Vijay,

 

I'd like to confirm that one of our team member already reached out to you to assist further. Please check your ticket number: 30796569. You can access the ticket when you log in to your Upwork account and going here.

~ Joanne
Upwork
Asghar's avatar
Asghar A Community Member

same issue for me

 

Bojan's avatar
Bojan S Community Manager

Hi Asghar,

 

It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

 

Meantime, you can add an alternative billing method in your account payment options.

 

Thank you!

~ Bojan
Upwork
Shahidul's avatar
Shahidul I Community Member

Use connects correctly and prays for a reply to inbox and some free connect add-in profile like magically, Perfect system.

Saniya's avatar
Saniya A Community Member

Hello, I want to purchase connects using my visa debit card which is active for international use but everytime i try there is some error that my payment id declinedI have tried clearing cookies but it doesnt work. Please help me in this regard.

Bojan's avatar
Bojan S Community Manager

Hi Saniya,

 

It looks like you've removed your billing method. Could you please use this link to see the options available to you and add one of those. 

 

Afterwards, you should be able to purchase Connects by following instructions shared in this help article.

 

Feel free to reach back to us if you need any further assistance.

 

Thank you!

~ Bojan
Upwork
Saniya's avatar
Saniya A Community Member

Hey

I have added my card again but still it isnt working. i tried to add my husband's paypal and card but that doesnt work. I am really worried please guide me.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Saniya,

 

I'd like to clarify that some card-issuing banks will restrict the use of debit cards on Upwork due to the payments being classified as 'recurring'. Please, make sure that you are filling all the required fields correctly and that your card-issuing bank allows recurring transactions. If after confirming this you are still unable to use it, please let us know, so we can assist you further.

 

Thank you.

~ Luiggi
Nirankush's avatar
Nirankush S Community Member

Every time I try to add my card as a billing method, it says 

"We can't complete your request now"

Joanne's avatar
Joanne P Retired Team Member

Hi Nirankush,

 

I've escalated your request to our team. One of our team members will reach out and assist you directly via a support ticket

~ Joanne
Upwork
Ashish's avatar
Ashish D Community Member

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
Joe's avatar
Joe I Community Member

Hi. I updated my membership to Plus and even got a response from Upwork that the money has been received. But my Membership still reads Basic.

Aaron's avatar
Aaron R Community Member

odd - someone from Upwork should help?

Ryan's avatar
Ryan C Community Member

Hello Joe,

 

I just checked your account and I can see that your membership plan is now upgraded. If you have more concerns, feel free to post them here. Thank you!


Untitled
Joe's avatar
Joe I Community Member

 Aaron and Ryan, this was sorted out. Thanks.