Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Jan 26, 2021 02:38:58 AM by Goran V
Hi Aarish,
I would recommend checking with your bank if your account is enabled for international charges or adding another Billing Method. Thank you.
Jan 26, 2021 09:07:35 PM by Vijay P
Unable to add more connects in my account, after purchase it always prompts to (Select the "Add Connects" button to continue.) and but no amount is deducted from bank. Please help, unable to place proposal. Help me please
Jan 26, 2021 10:17:44 PM by Joanne P
Hi Vijay,
Could you please try clearing your cache and cookies or use a different browser? If the issue persists, please let us know.
Jan 26, 2021 11:33:24 PM by Joanne P
Hi Vijay,
I've escalated your request to our team. One of our team members will reach out and assist you directly via a support ticket.
Jan 26, 2021 11:36:11 PM by Vijay P
Hi Joanne,
I need to create ticket or they directly get back to me?
Jan 27, 2021 12:01:59 AM Edited Jan 27, 2021 12:02:14 AM by Aleksandar D
Hi Vijay,
No need to create a ticket as one of our team members already did and reached out to you. You can access your ticket directly on this link.
Thank you.
Jan 27, 2021 12:20:27 AM by Oliver B
Thanks .
I have tried to buy connects with other bank card and it was available to buy the connects . for now ,I have the connects to make proposal . I removed the Visa card and I 'm trying to fix my old visa card which connected to upwork already . it was caused with my bank problem absoutely .
thanks again
Jan 27, 2021 12:28:25 PM by Bojan S
Hi Asghar,
It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.
Meantime, you can add an alternative billing method in your account payment options.
Thank you!
Jan 27, 2021 09:46:21 PM by Shahidul I
Use connects correctly and prays for a reply to inbox and some free connect add-in profile like magically, Perfect system.
Jan 28, 2021 10:07:59 AM by Saniya A
Hello, I want to purchase connects using my visa debit card which is active for international use but everytime i try there is some error that my payment id declinedI have tried clearing cookies but it doesnt work. Please help me in this regard.
Jan 28, 2021 10:56:46 AM by Bojan S
Hi Saniya,
It looks like you've removed your billing method. Could you please use this link to see the options available to you and add one of those.
Afterwards, you should be able to purchase Connects by following instructions shared in this help article.
Feel free to reach back to us if you need any further assistance.
Thank you!
Jan 30, 2021 02:02:19 PM by Saniya A
Hey
I have added my card again but still it isnt working. i tried to add my husband's paypal and card but that doesnt work. I am really worried please guide me.
Jan 30, 2021 03:06:11 PM by Luiggi R
Hi Saniya,
I'd like to clarify that some card-issuing banks will restrict the use of debit cards on Upwork due to the payments being classified as 'recurring'. Please, make sure that you are filling all the required fields correctly and that your card-issuing bank allows recurring transactions. If after confirming this you are still unable to use it, please let us know, so we can assist you further.
Thank you.
Jan 28, 2021 04:24:42 PM by Nirankush S
Every time I try to add my card as a billing method, it says
"We can't complete your request now"
Jan 28, 2021 06:21:45 PM by Joanne P
Hi Nirankush,
I've escalated your request to our team. One of our team members will reach out and assist you directly via a support ticket.
Jan 28, 2021 06:29:31 PM by Ashish D
Jul 8, 2018 07:41:53 AM by Joe I
Hi. I updated my membership to Plus and even got a response from Upwork that the money has been received. But my Membership still reads Basic.
Jul 16, 2018 05:41:02 PM by Ryan C
Hello Joe,
I just checked your account and I can see that your membership plan is now upgraded. If you have more concerns, feel free to post them here. Thank you!