Your payment could not be processed. Please choose an alternate payment method or retry again later

[#1]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[#2]

Hi Masood,

I'm sorry to hear you're still experiencing this issue. Please continue to communicate with our team via your support ticket as they are the ones who can best assist you. You can access your ticket from the notification sent to your email address and also here.

Thanks!

[#3]

Why i unable to buy connects ? While I have got a new international debit card.

Showing error "Your bank was unable to verify your information. Please contact them and try again."

[#4]

Hi Noor,

Please check with your bank if your account is enabled for international charges or add another Billing method. Thank you.

[#5]

Hi Miss Andrea,

I am facing the same issue when trying to upgrade my membership plan.

"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

I contacted bank and they said everything is fine on our side.
What could be the issue?

Thanks,

Aasim

[#6]

Hi Aasim,

It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

Thanks!

[#7]

Dear Readers, 

Hope you all doing great. 
New on upwork and tried adding my billing method and below mentioned msg pops up everytime. 
"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

Please advise me on ths. 

[#8]

Hi Brand,

I checked your account and it looks like your card issuing bank is not responding at the moment. Could you please try again later?

Thanks!

[#9]

Hi Andrea, 

Thanks for your prompt reply.
sure thing let me check with my bank. 

 

[#10]

Hi I am trying to upgrade my account as Freelancer plus. But whenever I try to add billing bethod it gives me following error.

We are unable to authorize your card. Please add another billing method or contact your issuing bank.

I am not even able to buy more connects. Please guide me in this regard. Thanks.

[#11]

Hi Fahad,

I'd like to clarify that some card-issuing banks will restrict the use of debit cards on Upwork due to the payments being classified as 'recurring'. Please, make sure that you are filling all the required fields correctly and that your card-issuing bank allows recurring transactions. Alternatively, you may use any other of the available billing methods.

Thank you.

[#12]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#13]

I'm getting this message while purchasing connects. Can somebody help me to fix this task I want to purchase connects ASAP.

[#14]

Hello Usama,

I'm sorry to hear about the challenges faced by you while trying to purchase Connects. Could you please contact your card issuing bank to check if online transactions are enabled on your card? You can also try using a different card. Feel free to message if the problem persists.

Thank you

Pradeep H.

[#15]

Hello Pradeep,
Thanks for your response I have recently received some money from UpWork on
my bank account. Do I still have to contact to my bank account?

[#16]

Hello Usama, 

I checked and I can see that your last withdrawal was sent directly to your bank account. Please contact your card issuing bank to check your card status for online transactions or try using a different card. Feel free to message if the problem persists.

Thank you

Pradeep H.

[#17]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#18]

Hi Usama if you are from Pakistan and using Meezan Bank then contact your bank. Since 27th March I tried my best and my case successfully resolved. I was facing an issue 91 don't know what was this but believe me Meezan bank finally solved that. I email them on 16th April and yesterday my case successfully resolved. Thanks, Upwork, for great support. It was Meezan bank little error which I was facing unfortunately, and they also couldn't figure it out until I sent the screenshot of Upwork representative direct ticket chats. They resolved case immediately, and I am using my debit card now. 

[#19]

Hi, I am from Pakistan and just starting off on upwork. I have been trying to upgrade my account to Upwork plus and somehow it is not accepting my card. It's a visa card and works fine with every other international payment. Can someone help me out as soon as possible?

[#20]

Hi Syed,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.

[#21]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#22]

Hi,

I want to buy connect, but it shows "We are unable to authorize your card. Please add another billing method or contact your issuing bank."

[#23]

Hi Kashif,

I checked this for you and was not able to replicate the issue you’re experiencing. Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

Let us know if the issue persists.

Thank you.

[#24]

I am unable to buy my connects as every time I try to, I get this message, "We are unable to authorize your card. Please add another billing method or contact your issuing bank."

I have visa debit card.. This is the first time I am trying to add connects by letting upwork charge from the same account. Why is this happening now? 

[#25]

I tried to attach to my Visa card in payment method to buy connects but its showing unable to authorize your card.
How can I resolve this issue. The card is active and working on other platforms.

[#26]

Hi Kosgei,

I’m sorry to hear about the trouble this caused. Could you please try using this link to see the options available to you and add one of those. Afterwards, you should be able to purchase Connects by following the instructions shared in this help article.

Feel free to reach back to us if you need any further assistance.

Thank you!