Your payment could not be processed. Please choose an alternate payment method or retry again later

[#1]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[#2]

Its still not resolved. Any other billing method to buy connects?

[#3]

Hi Saroj,

There are three billing methods available to freelancers in order to buy Connects: credit or debit card, PayPal, and Upwork balance. You can learn more here.

[#4]

Still Not worked

[#5]

Hi Saroj,

Someone from our team will reach out to you via support ticket in order to assist you further.

[#6]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#7]

Yes But it could not help. I am not able to bid anymore due to no connects.

[#8]

I'm facing an error every time, I have tried to buy a connects too many times from Agencies accounts but the process goes till payment method I put the OTP and after that my transaction is not successful. 

Kinldy request you help me on this.

[#9]

Hi Thilak,

Could you please try again using a different browser or after clearing your cache and cookies? If the issue persists, please let us know. 

[#10]

Hi,

Eventhough i'm facing the same issue.
I tried all the possibilities. Kindly help me further

[#11]

Hi Thilak,

I'm sorry to hear that. I would just like to clarify, are you seeing any errors when you tried to purchase Connects? I can see that you already have successfully added your billing method on file. Could you please share a screenshot? However, if the issue is with your billing method's OTP, you might want to check with your issuing bank. 

[#12]

Hello. I am unable to purchase connects. In the card details page it shows blank. I tried clearing cache and also multiple browsers (Chrome, opera) but it doesn't work. Please refer to the attachment. Kindly help

NOTE: For the first time before adding the card i was able to see the payment methods. Once i added the card the page looks blank everytime when i hit

[#13]

I tried in another browser but still the card detail page is blank. Please help.

[#14]

You have to add the card details in this page first

https://www.upwork.com/ab/payments/deposit-methods

[#15]

Hi Vanitha,

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

[#16]

I did my first job and I earn 10 dollars, but at first I used a nickname because I didn't know that I must use my real name, and I add my credit card informations my ID card. After that, there is a problem with my nickname, and I learned that I need to use my real name and I changed but now I cannot use my money please help me I want to but connects for new jobs.

[#17]

Hi Ahmed,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with purchasing connects. Thank you.

[#18]

I am waiting for 1 day. Please help. I want to buy connect with my money that I earned. Please I want to take job.

[#19]

Hi Ahmed,

I checked your account and I can see that you're communicating with our team on your ticket. Rest assured, our team will update your ticket as soon as possible and will assist you further. Thank you.

[#20]

Hello,

              I couldn't buy connect  using my Paypal account an

[#21]

Hi Ajayaghosh,

In many cases, PayPal could be used for purchasing Connects. Click here to see the options available to you. Please check this help article to learn more about acceptable billing methods for paying memberships.

Thank you.

[#22]

I'm unable to buy connects since the "Save" button does not do anything. In the page below I choose the amount of connects I want to buy, and then I click on the "Buy Connects" button, in the sidebar I choose card payment and fill the inputs with my credit card information. When I click on the "Save" button nothing happens. I have tried to buy connects for 15-20 times but the page does not work!

https://www.upwork.com/nx/plans/connects/buy

[#23]

Hi Ogulcan,

I'd like to point out that some card-issuing banks will restrict the use of debit cards on Upwork due to the payments being classified as "recurring". You may want to contact your card-issuing bank to confirm they allow recurring transactions or use any other of the available billing methods. If the problem persists, please try clearing your browser cache and cookies or using a different browser.

Thank you,

[#24]

Hello Joanne.
I'm trying to add my Visa card as a billing method but, I keep getting we are unable to authorize your card. Please help😣

[#25]

Hi Joshua,

Some card-issuing banks restrict the use of debit cards on Upwork due to the payments being classified as "recurring". Please, make sure that you are filling all the required fields correctly and that your card-issuing bank allows recurring transactions. Alternatively, you may use any other of the available billing methods. 

[#26]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.