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Re: Unable to buy Connects - It shows payment could not be processed

saroj_rajput
Active Member
Saroj R Member Since: Nov 16, 2018
4221 of 4,338
Its still not resolved. Any other billing method to buy connects?
andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
4222 of 4,338

Hi Saroj,

 

There are three billing methods available to freelancers in order to buy Connects: credit or debit card, PayPal, and Upwork balance. You can learn more here.

 

~Andrea
Upwork
saroj_rajput
Active Member
Saroj R Member Since: Nov 16, 2018
4223 of 4,338

Still Not workedupwork 1.PNG

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
4224 of 4,338

Hi Saroj,

 

Someone from our team will reach out to you via support ticket in order to assist you further.

 

~Andrea
Upwork
ashish_dhabale
Active Member
Ashish D Member Since: Nov 12, 2019
4225 of 4,338
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

saroj_rajput
Active Member
Saroj R Member Since: Nov 16, 2018
4226 of 4,338
Yes But it could not help. I am not able to bid anymore due to no connects.
c2c7bd59
Active Member
Thilak S Member Since: May 13, 2021
4227 of 4,338

I'm facing an error every time, I have tried to buy a connects too many times from Agencies accounts but the process goes till payment method I put the OTP and after that my transaction is not successful. 

Kinldy request you help me on this.

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4228 of 4,338

Hi Thilak,

 

Could you please try again using a different browser or after clearing your cache and cookies? If the issue persists, please let us know. 

~ Joanne
Upwork
c2c7bd59
Active Member
Thilak S Member Since: May 13, 2021
4229 of 4,338
Hi,

Eventhough i'm facing the same issue.
I tried all the possibilities. Kindly help me further
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4230 of 4,338

Hi Thilak,

 

I'm sorry to hear that. I would just like to clarify, are you seeing any errors when you tried to purchase Connects? I can see that you already have successfully added your billing method on file. Could you please share a screenshot? However, if the issue is with your billing method's OTP, you might want to check with your issuing bank. 

~ Joanne
Upwork
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