Your payment could not be processed. Please choose an alternate payment method or retry again later

[#1]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[#2]

Hi, when I go to buy connects it tells me to buy connects.
I've been through the process to setup a card payment (VISA debit) but when I go to save nothing happens, just 'save' is pressed but unactioned.

Can anyone help with this please?
Thanks,

Simon

[#3]

Hi Simon,

Could you try to clear your cache and cookies or log in via another browser to add your billing method? Thank you.

[#4]

Hi Goran, all done. Logged in via different broswer after clearing cache in Brave didn't work. 

Thanks very much!!!

Simon

[#5]

Hey Simon,

Please refresh the browser and clean the cache.
Then try again.
It will be helpful.

[#6]

thanks, I'll try this soon

[#7]

Hey

I am rahul from India can you please help I am can't connect buying I am saving the details of my debit card but still I am facing the issue.

[#8]

Hi Rahul,

Could you please try clearing your cache and cookies or using a different browser to see if that helps? If it doesn't, please let us know and share a screenshot from your end so we can assist you further.

Thank you.

[#9]

Hey

Thanks for the reply to my issue can you please let me know when I bought the connect so that time I'll save the debit card details or credit card needs, please.

[#10]

Hi Rahul,

You can add a billing method on this page and check this help article for more information.

Thank you.

[#11]

Hi 

I am trying to buy connects but it shows an error while saving my visa card details. I have contacted the bank and they are saying there isn't any issue from their end.

[#12]

Hi Raheel,

One of our agents will reach out to you via support ticket in order to assist you further.

[#13]

I'm facing the same issue. Not able to buy connects. Kindly help. 

[#14]

Hi Anuj,

I checked and it looks like you already created this support ticket regarding your issue with purchasing Connects. I'll follow up with the team and you can expect an update very soon.

Thank you.

[#15]

Hello,

I want to upgade my membership from Freelancer Basic to Freelancer Plus. But I am not able to do that because I am getting an error "Payment was declined".

[#16]

Hi Neha,

I would recommend to check with your bank if your account is enabled for international charges or try to add another billing method. Thank you.

[#17]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#18]

Hi,

I wanted to place a bid but there is no balance available in my wallet. so I thought to add my billing details and buy more connections but unfortunately, I can not add the billing method with my debit card details.

Can I use someone's bank account/debit card to pay for the connection?? If not, can you please suggest a way to buy a connection for one time?

Thanks

[#19]

Hi Ankur,

It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline and confirm if they allow recurring transactions on their debit cards as Upwork payments are classified as ’recurring’.

As long as the owner of the billing method authorized you to use it, you should be able to add it to your account. If any issues arise, Upwork team will notify you directly.

Thank you! 

[#20]

Paypal interface is not working , im trying to buy connects through INR , can some help on this.

[#21]

Hi Sruthi,

I would like to clarify that you will need to have a verified PayPal account with a credit/debit card connected in order to be able to purchase Connects. To learn more about available billing methods and how to add one, check out this Help Article. Thank you.

[#22]

hello

I am new on Upwork. 

I tried to add my card under Billing Method but it keeps showing an error message- we are unable to authorize your card. I tried 2 cards of mine. It failed for both the cards.

please help.

[#23]

Hi Mahak,

I would recommend to check with your bank if your account is enabled for international charges or to try and add another billing method. Thank you.

[#24]

hello 

As I wasn't sure about my 1st card, I tried another card, which is definitely enabled for  international charges. Still it wasnt accepted.

i dont know whatelse to do.

i have an offer waiting too which i need to accept .I cant accept it until i add my billing details.

[#25]

Hi Mahak,

One of our team members will reach out to you via ticket as soon as possible and willassist you further with your billing method.  I would also like to clarify that you should be able to accept an offer at any time, regardless if you have a connected billing method or not. Thank you.

[#26]

thank you so much Goran V

I thought I should have a billing method added first before accepting any offer.

this is great to hear that i dont need to wait. i will accept the offer and will be waiting for support member for further assistance.