๐Ÿˆ Community
e0848691
Member

authenticator app

Hello! I'm having issues with my authenticator app, I've factory reset my phone and now I can't link the authenticator app again, it's asking for a code, but does not give me the option to scan the QR code in Upwork. I can't modify anything without the app. Thanks!

10 REPLIES 10
bstojadinovic
Community Manager
Community Manager

Hi Fernando Rafael,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your concern. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork

Hi,

 

I am having the same issue with the authenticator app.

 

Could you please resolve it?

 

Thank you

Hi MANIKANDAN,

 

Could you please provide more information about the issue you are experiencing so that we can better assist you? 

 

Thank you,

~ Nikola
Upwork

Hey Guys- how do I access the Authenticator App? I canโ€™t recover my password. Thanks!

Thank you for reaching out to us, Cecilia Isabel.

 

One of our team members will reach out to you directly to assist you with your concern. 

~ Bojan
Upwork

Could you please help me with using the Authenticator app on Upwork.

 

I'm quite confused as I'm unable to view the details of my Freelancer account.

 

Account id- **Edited for Community Guidelines**

Hi Uma,

 

Thank you for your message. I'll have one of our customer support agents to reach out to you directly and assist you further.

 

Thank you,

Pradeep


Upwork
584310d0
Member

Could you please help me, where can I get the "authenticator app on your mobile device" to find generated code?

nacicreative
Member

Hi Team,

 

I have a new phone and I've added an authenticator app,  but can't find where to scan or enter the code to add Upwork to my list of accounts on the app. Thanks in advance!

Hi Ignacio,

 

Do you still have your previous phone with you? You should be able to export the codes to your new phone from the authenticator app on the old one. After you do this, you will need to disable and re-enable your authenticator app in your Password & Security Settings to pair your new phone to your account. You can check this help article to learn more. 

~ Luiggi
Upwork