Solved: macOS screenshots not working right with Upwo... - Page 11

Andrew B · ‎10-07-2019

Since the last Upwork app update, maybe a week or so ago, the Upwork app is only capturing blank blue screens, or a blank blue macOS desktop, menu bar, and the upwork app window itself -- but nothing else.

The Upwork app prompted me to enable it for "Screen Recording" in system settings, which I did, but it still doesn't work.

Obviously the clients dislike this.

I've rebooted, uninstalled and reinstalled Upwork, and tried on both my Catalina MBP and my Mojave iMac and the result is the same.

Anyone else seeing this?

Any ideas for how to fix?

Thanks!

Andrew

Valeria K · ‎10-16-2019

Hi Brylle and others,

I'd like to follow up here to clarify the issues that you and others have reported on this thread as well as fixes and workarounds we've been able to provide.

The issue with screenshots has been fixed on the most recent version of Upwork Desktop App. It can be downloaded via this link.
Some of you may still run into issues with being unable to uncheck the security option for screen capture. That is due to a known issue with Catalina OS that affects multiple apps not just Upwork Desktop App. The solution is to run `tccutil reset All` in Terminal app to force reset all permissions so that they are properly requested again.

Please, refer to Vladimir's post from earlier for more detailed instructions and screenshots:

Vladimir G. wrote:

1. Close the Desktop App

2. Run tccutil reset All com.upwork.Upwork in terminal to reset any granted permissions.

2.1. If "Upwork" STILL is present in the Screen Recording section of Settings & Privacy, then please use tccutil reset All.

3. Install the Upwork Desktop app version from this link.

4. Test functionality by taking a screenshot with the App (unless customized should be prompted by Ctrl+Alt+S or Ctrl+Alt+A, check the Keyboard Shortcuts in Settings to confirm this option is turned on) and authorize Upwork App when seeing this pop-up.

This is how the pop-up and your Security settings should look like after following the steps above:

1. Select "Open System Preferences".

2. Tick the box next to "Upwork".

3. Select "Quit Now"

4. Confirm "Upwork" is on the list as shown below.

~ Valeria

View solution in original post

Shekay H · ‎10-30-2020

after this screen recording still not an option.

Shekay H · ‎10-30-2020

I just got a new MAC book pro...No matter what I have done Upwork still not an option under screen recording. Please help.

Joanne P · ‎10-30-2020

Hi Shekay,

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket.

~ Joanne

Viktor M · ‎11-22-2020

Hello, I installed the latest version of upwork app, but screenshot doesn't work (it takes a shot of the upwork app on my wallpaper, so I have many identical screenshots). I've read other threads, tried some instructions, but it seems its a new bug for a new macOS version. Also, no matter what I have done Upwork still not an option under screen recording in security and privacy section. Please help.

Aleksandar D · ‎11-23-2020

Hi Viktor,

You mentioned using the instructions found here in the Community. Could you please confirm if you tried using the steps Valeria shared in this post? If the problem persists after trying those steps, please let us know so that we can assist you further.

Thank you.

~ Aleksandar

Viktor M · ‎11-23-2020

Hello 🙂
Yes, I tried exactly this instruction.
Unfortunately I cannot go further than step 3 (Install the Upwork Desktop app version from this link)
I tried to run old version of upwork application (from the Valeria post link) and it didn't start (I seen only the icon in dock bar, but the app didn't started)

Aleksandar D · ‎11-23-2020

Hi Viktor,

In that case, one of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar

Viktor S · ‎01-07-2021

Hvae you checked Accessability category?

Pavel M · ‎12-17-2020

It works

Julie M · ‎01-25-2021

I've tried to search for this with no luck. I am trying to clock my hours for a project and the upwork app is only taking a screen shot of my background on my desktop, not the apps I'm working in. I'm using a macbook and an extra monitor which is mirroring my laptop. Any suggestions on what I'm doing wrong and how to fix? Thanks!

Goran V · ‎01-25-2021

Hi Julie,

Could you please try using the steps Valeria shared in this post? If the problem persists after trying those steps, please let us know so that we can assist you further. Thank you.

~ Goran

Evgen K · ‎02-07-2021

Hi Goran, I've tried the steps from Valeria's post, but it doesn't work, because it's not login me in through this version. The only working version is 5.5.0.0, but this version is only taking screenshots of the background because there is no Upwork app option in the Security&Privacy / Screen Recording. So can you please release the new version of Mac desktop app with the Upwork option added to the Screen Recording section?

Aleksandar D · ‎02-07-2021

Hi Evgen,

I shared your issue with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar

Elina C · ‎02-22-2021

Could you please give me also a support ticket? I have the same problem and cannot log in in the version Valeria sent.

Bojan S · ‎02-22-2021

Hi Elina

Thank you for reaching out to us. I checked and it looks like you've already created a support ticket regarding this issue. Please allow time for our team to respond to it and assist you accordingly.

~ Bojan

Jasmin W · ‎03-23-2021

Unfortunately having the same issue and can't see the Upwork icon in my camera settings either, despite a reinstall. Can support please advise? Thanks, J

Joanne P · ‎03-23-2021

Hi Jasmin,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne

Maria Cecilia V · ‎04-29-2021

Hello,

got the same issue, tried the steps provided still not working. Please have someone help me to fix this. Thank you

Andrea G · ‎04-29-2021

Hi Maria Cecilia,

One of our agents will reach out to you via support ticket in order to assist you further.

Thanks!

~Andrea

Maria V · ‎06-16-2021

Got Macbook air on m1, same issue. Takes screenshot of the empty desktop. access is given to the app though

Goran V · ‎06-16-2021

Hi Maria,

Just to confirm, did you try the troubleshooting steps in this post? If not, please follow the instructions and if you're still experiencing the same problem after this, let me know. Thank you.

~ Goran

Marc B · ‎06-23-2021

Check this here from Victor S

https://community.upwork.com/t5/Freelancers/macOS-screenshots-not-working-right-with-Upwork-app-afte...

It should solve this problem.

At least it did for me.

macOS screenshots not working right with Upwork app after recent update, macOS Mojave and Catalina