Feb 15, 2021 01:57:20 PM by Chukuneye N
Why is this message displayed and when will it be cleared?
"We are in process of subscription renewals and upgrades are not possible during that period. Please come back later."
Solved! Go to Solution.
Jul 10, 2022 09:29:14 AM Edited Jul 22, 2022 09:17:23 AM by Valeria K
Hi Kevin and others,
The error you're getting is shown by design when a freelancer attempts to upgrade their Membership when their billing cycle is about to renew. If you go to your Membership & Connects page under Settings, you'll see the dates of your billing cycle. Note that you won't be able to upgrade your membership plan during the renewal period. Once your billing cycle updates, you will be able to upgrade your membership.
Feb 15, 2021 03:03:24 PM by Bojan S
Hi Chukuneye,
Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue? Let us know if the issue persists. Thank you.
Feb 15, 2021 06:04:59 PM by Chukuneye N
Feb 15, 2021 08:35:11 PM by Joanne P
Hi Chukuneye,
I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.
Feb 22, 2021 08:11:04 AM by Bojan S
Hi Jasbir,
We’ll have one of our agents reach out to you via a support ticket to assist you with your concern.
Thank you for reaching out to us.
Jun 1, 2021 11:23:46 AM by Bojan S
Hi Muhammad Hilal,
Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Feb 1, 2022 11:57:48 PM by Habibe G
'We are in process of subscription renewals and upgrades are not possible during that period. Please come back later.'
I am encountering this error. I entered from another browser but same result. Although my subscription expired, my membership was not renewed, no connection was given. how can we solve it.
Feb 2, 2022 12:09:53 AM by Goran V
Hi Habibe,
I checked your account and I can see that you were able to upgrade to our Plus plan. If there's anything else I can assist you with, let me know. Thank you.
Feb 2, 2022 02:17:47 AM by Habibe G
still the same warning pops up. Since my subscription is not renewed, I want to switch to a free membership.
Feb 2, 2022 02:21:54 AM by Goran V
Hi Habibe,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your membership plan. Thank you.
Apr 29, 2022 02:08:19 AM by Jannatus Sumaya N
hey i have the same problem.. i used my phones and it shows same
May 1, 2022 04:10:42 PM by Jannatus Sumaya N
i can see the my current billing cycle is Mar 25, 2022 — Apr 24, 2022
so when can i apply again?
I tried again now. but still shows the same message .
i have balance in my upwork account also .
May 1, 2022 05:21:12 PM Edited May 1, 2022 06:43:00 PM by Avery O
Hi Jannatus,
I'll go ahead and look into this and I'll come back here once I have more information regarding your concern.
ETA: Hi Jannatus, I'm coming back here to let you know that after checking your account it looks like you don't have a billing method on file. Please try adding a billing method to your account before upgrading your membership. Your membership is automatically billed every month, and the system will need a valid billing method on file before you can upgrade your membership.
A member of the team has also reached out to you to assist you further with this concern.
Jun 5, 2023 05:00:56 AM by Anas R
'We are in process of subscription renewals and upgrades are not possible during that period. Please come back later.'
I am encountering this error. I entered from another browser but same result.
how can we solve it
i will buy first time membership plan
Mar 2, 2022 12:08:28 PM by Nikola S
Hi Syed,
Thank you for reaching out to us. Could you please try again to upgrade your membership plan in 24 hours? If you still experience the same issue let us know and we will assist you accordingly.
Mar 9, 2022 03:14:33 AM by Adnan T
Hi,
Nikola S wrote:Hi Syed,
Thank you for reaching out to us. Could you please try again to upgrade your membership plan in 24 hours? If you still experience the same issue let us know and we will assist you accordingly.
I'm facing the same issue, I have tried by clearing cookies and changing the browser but its still the same error:
Mar 9, 2022 03:21:35 AM by Goran V
Hi Adnan,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your membership plan. Thank you.
Mar 15, 2022 01:55:11 AM by Brijesh R
I am getting same issue while upgrading my freelancer profile.
Mar 15, 2022 02:56:32 AM by Nikola S
Hi Brijesh,
As you are trying to upgrade your membership on the same date as it's set to expire, you need to wait for the new billing cycle to start and then try again. You can find this date on your "Memberships and Connects" page under User Settings.
Could you please allow more time for your next billing cycle to start? Let us know if you are still unable to upgrade your membership after 24 hours and we'll assist you accordingly.
Mar 15, 2022 01:19:54 PM by Abdur Rehman L
Hi,
i have the same issue. On my iOS app and my browser both
Mar 15, 2022 02:53:41 PM by Luiggi R
Hi Abdur,
As Nikola mentioned here, if you are trying to upgrade your membership on the same date as it's set to expire, you need to wait for the new billing cycle to start and then try again. You can find this date on your "Memberships and Connects" page under User Settings. Let us know if you are still unable to upgrade your membership after 24 hours so we can assist you further.
May 9, 2022 08:50:56 AM by Douglas A
Hello Joanne,
I am seeing the pop on my screen. Can you help me too?
May 9, 2022 10:12:41 AM by Nikola S
Hi Douglas,
Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Mar 30, 2021 11:25:47 PM by Ali A
Hi, I am finding the same issue, can you help me out? I could not upgrade my agency account to plus
Mar 31, 2021 02:48:53 AM by Aleksandar D
Hi Ali,
I noticed that you are trying to upgrade the membership of your agency on the same date that it is to expire. In cases like this, you need to wait for the new billing cycle to start and then try again.
Thank you.
Nov 14, 2021 11:18:21 PM by Muhammad A
Hi Aleksandar,
I am facing the same issue can you please guide me.
Thanks,
Adil Irfan
Nov 14, 2021 11:47:09 PM by Goran V
Hi Muhammad,
Just to confirm, did you try to clear your cache and cookies or log in via another browser to upgrade your plan? Thank you.
Nov 15, 2021 04:05:08 AM by Muhammad A
Hi, Thank you for replying.
Yes, I have tried clearing the cache and cookies.
Nov 15, 2021 04:13:53 AM by Goran V
Hi Muhammad,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your membership plan. Thank you.
Nov 26, 2021 10:27:12 PM by Asim D
We are in process of subscription renewals and upgrades are not possible during that period. Please come back later.
facing this issue.
Nov 26, 2021 11:14:24 PM by Joanne P
Hi Asim,
I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.
Apr 13, 2021 03:12:17 AM Edited Apr 13, 2021 03:38:51 AM by Aleksandar D
Hello Upwork Trust & Safety Team,
I want to bring in your kind attention that I am not able to upgrade to Freelancer Plus membership. When I'm trying to upgrade attached message is showing on my window. Kindly let me know how can I upgrade my account to Plus.
Sincerely,
Aashutosh **Edited for Community Guidelines**
**Edited for Community Guidelines**
Apr 13, 2021 03:42:26 AM by Aleksandar D
Hi Aashutosh,
As you are trying to upgrade your membership on the same date as it's set to expire, you need to wait for the new billing cycle to start and then try again. You can find this date on your "Memberships and Connects" page under User Settings.
Thank you.
Apr 14, 2021 09:20:19 AM Edited Apr 14, 2021 09:41:37 AM by Andrea G
Dear Aleksandar D,
Thanks for your message. I've subscribed to Freelancer Plus. I've cleared cache and cookies yesterday. And now I'm not able to see my profile as it was shown previously. I've uploaded an introductory video. But in new interface of my profile, I'm not able to see the video on my profile. Can you please have a look to my profile and tell me if you are able to see the video.
My profile URL: https://www.upwork.com/freelancers/~0138e65bee6ad424bc
I'll be very thankful to you.
Sincerely,
**Edited for Community Guidelines**
Apr 14, 2021 10:18:07 AM by Andrea G
Hi Aashutosh,
I checked and was able to see your video on your profile. Could you please try clearing your cache and cookies again or logging in with a different browser to see if the issue persists?
Thanks!
Apr 14, 2021 08:42:17 PM by Aashutosh K
Hi Andrea,
Thanks for looking into it. I'm facing one more issue. As I removed cache and cookies, My profile interface looking like this(attached). How can I get back the previous interface for my profile?
Sincerely,
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