Apr 13, 2022 03:57:44 AM by Jamie F
The written feedback is quite damning and you have no TR perk, so I think it's best you refund to remove it from your profile.
Your JSS will still take a hit when you get one. You just need to focus on doing the best you can for new clients to help limit the damage.
Apr 12, 2022 05:37:29 PM by Richard R
Well the negative feedback will definately impact your JSS score when/if you get one regardless. You can refund to hide the public feedback though. Its up to you if its worth it. If I got negative feedback on a $60 project I probablly would refund. Is the $60 worth it for you?
Apr 12, 2022 06:18:19 PM by Zain M
Hi Richard, I don't care about the $ really. But I read that the private feedback will still affect the score even after the refund.
Apr 13, 2022 12:38:42 AM Edited Apr 13, 2022 12:42:03 AM by Md Nazmul Hasan D
Zain M,
Case-1: if you keep this long 1.55-star bad review.
Case-2: if you refund the whole 60$ money to the client.
In above both cases JSS is negative point. So we may consider it as neutral. But your jss is not shown yet. So if you get your next projects comparatively higher amount (maybe 200$ or more), by then your JSS will be also good. Because higher amount project plays higher effect on JSS. Moreover, as you are not concern about 60$ refunding, that may not considered as negative. So refunding case-2 is winning with one positive point.
This is my view, now it's upto your decision. Try to keep good work in future to avoid such kind of situation.
Thank you.
Apr 13, 2022 03:17:01 AM by Ashraf K
The bottom line is that your JSS will be affected whether you refund or not, usually for this reason I do not advise freelancers to refund in many cases because it will not save their JSS from falling! Unless the text review is really nasty like in your case!
You do not want your next potential client to read about the failed delivery or inconsistencies with fonts and colors and other trivial stuff he highlighted!
Apr 13, 2022 03:57:44 AM by Jamie F
The written feedback is quite damning and you have no TR perk, so I think it's best you refund to remove it from your profile.
Your JSS will still take a hit when you get one. You just need to focus on doing the best you can for new clients to help limit the damage.
User | Count |
---|---|
473 | |
365 | |
292 | |
258 | |
250 |