Jul 11, 2019 10:52:58 PM by Heidi D
Jul 11, 2019 11:02:36 PM by Goran V
Hi Heidi,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Jul 13, 2019 04:49:35 PM by Fira H
I have the same problem. If I could get some help to remedy the issue, I'd appreciate it.
Jul 13, 2019 04:55:37 PM by Riri A
Hi Fira,
Thank you for sharing this with us. We have escalated your concern to the appropriate team and one of our representatives will reach out to you shortly. Let us know if you need anything else
Jul 31, 2019 07:35:07 PM by Umang D
When I tried to verify the small amount diposit to my bank account for payment verification process, it failed after several times and asked me to contact customer support
Jul 31, 2019 08:56:35 PM by Avery O
Hi Umang,
A member of the Customer Support Team will reach out to you to assist you with your concern.
Sep 16, 2019 04:34:00 AM by Clarence Jan J
Hi,
I am also experiencing the failed verification message. How do I go about this?
Thanks,
Clarence
Sep 16, 2019 04:49:09 AM by Goran V
Hi Clarence,
I can see that you have created a ticket for this and our team will assist you further directly on your ticket as soon as possible. Thank you.
Feb 15, 2020 12:02:34 AM by Aleksandar D
Hi Cheng-Jiun,
Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
Jul 21, 2020 04:33:45 AM by Donnalyn A
Having the same problem with entering the 2 small amount with error several times and got "Verification failed. Contact customer support"
Please help me. Thank you!
Jul 21, 2020 04:46:24 AM by Goran V
Hi Donnalyn,
I can see that you`ve already created a ticket for your billing method and our team will assist you further directly on your ticket. Thank you.
Sep 7, 2020 11:45:46 AM by Agustina N
Hi Goran, I've just had the exact same issue. Could I get some help to fix it?
Thanks!
Sep 7, 2020 02:02:23 PM by Bojan S
Hi Agustina,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Mar 5, 2020 03:04:53 PM by Lidia G
I have updated my account and routing number to withdraw my money, but I have a problem with verification failed, so please I need contact with one of upwork team as soon as possible.
Mar 5, 2020 10:19:07 PM by Joanne P
Hi Lidia,
One of our team members already reached out to you directly via a support ticket to assist you further. Thank you.
Apr 8, 2020 05:44:40 AM by Md Fathmi J
I have the same problem with bank account verification. It was failed. But I want to try the verification again with the same account. Can someone help?
Apr 8, 2020 06:33:45 AM by Goran V
Hi Fathmi,
Are you receiving any errors on your end when you`re trying to add the same payment method again? Thank you.
Apr 10, 2020 03:05:02 PM by Md Fathmi J
Goran, When I am trying to add the same bank account information as a payment method, it says the bank account information is already added. Is there any way I get a 2nd chance to verify the account that is already added? Only thing it corrently shows is - 'Verification failed : Contact customer support'.. What can I do?
Apr 10, 2020 06:00:22 PM by Joanne P
Hi Md Fathmi,
One of our team members already reached out to you directly via a support ticket to assist you further. Thank you.
Nov 20, 2020 12:53:49 AM by Goran V
Hi Steven,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your payment method. Thank you.
Feb 3, 2021 07:28:08 AM by I Nyoman Martin A
I have the same problem. If I could get some help to remedy the issue, I'd appreciate it. Thanks
Feb 3, 2021 08:40:16 AM by Andrea G
Hi I Nyoman Martin,
One of our agents will reach out to you via support ticket in order to assist you further.
Thanks!