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Being asked to verify ID when I've done so already

b3107d72
Active Member
Demi W Member Since: Mar 23, 2021
1 of 3

Hi everyone,

 

I'm new to Upwork and would like to ask your help regarding an ID verification issue that I'm experiencing.

 

I keep getting this pop-up message saying that Action required: Verify your identity by 03/23/2021 UTC to continue winning jobs on Upwork. Get started.

 

However, I've actually completed the veficiation process already, and when I click into 'get started', it does show that both ID and visual veficiation were completed on March 16.

 

I'm also reading posts about how you get an ID verification badge after it is successfully completed, and I'm not too sure where to check this.

 

Any advice would be greatly appreciated. Thank you!

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
BEST ANSWER
2 of 3

Hi Demi,

 

Our team reached out to you via ticket to assist you further with your account and your verification. You can access your tickets on this Link. Thank you.


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sr_vijay
Active Member
Shri Ram V Member Since: Jun 24, 2020
3 of 3

Please contact Upwork support about ID verification. As you have already done but maybe you missing something to update in ID verification as per Upwork policies.