Feb 13, 2017 01:54:02 AM by Andrew P
Hello, Upwork.
I'm Modovian Andrew P. I want to be a upworker now. So I have created my account today, but I can't upload my image on profile. My image size is 400px by 500px. But error message is displayed as like this "Can not upload image at least 250px by 250px size". What's the problem on there? I hope to help me ASAP quickly.
I will wait good news about that.
Thanks, Andrew
Nov 5, 2019 01:44:20 PM by Josh P
You guys need to get this fixed. I've filled out the entire profile and can't save because the image will not upload. I've tried various image sizes.
Nov 5, 2019 02:30:21 PM by Bojan S
Hi Josh,
Please make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.
Thank you!
Jan 9, 2020 08:24:59 AM by Caroline B
Jan 9, 2020 09:08:42 AM by Bojan S
Hi Caroline,
Could you please try to resize the image to 250x250dpi and crop it to include only your head and shoulders. Let us know if the issue persists.
Thank you!
Feb 2, 2020 08:21:39 AM by AleksandarD A
Hi Vishali,
Thanks for reaching out to us. To upload your profile picture please go to your Upwork account and click on the 'Add a Photo now' button as shown in this screenshot. After the popup window opens, click on the button 'Select Image' and select the image you wish to upload. After the image is selected, you can confirm with clicking on the green button 'Save'. You can check this screenshot for reference and this help article about building your profile. If you experience any issues uploading your profile picture, try clearing your cache and cookies or use a different browser. Let us know if you need further assistance.
Thank you.
May 21, 2020 09:10:19 PM by Sam R
This picture won't upload. I've tried uploading it as medium, small, and actual size, uploading from my phone and desktop, clearing my cache and cookies, and using chrome and safari, and cropping it to just my head and shoulders. Would appreciate any help!
May 21, 2020 09:02:59 PM by Doods S
Hi, I am new to Upwork and have been tryng to upload a profile photo. I have cleared the cache, and used different photos, but I keep getting an error message. Need help. Thank you!
May 21, 2020 09:37:39 PM Edited May 21, 2020 09:38:49 PM by Aremu A
Hi, my name Abiodun, I couldn't upload my image to complete my profile for submission , Tried most of the solutions prescribe for similar issues on this platform, Nothing seems to work for me.Attached below is the original image, i resized numerous times to see if it will get accepted. Thanks in advance
May 21, 2020 08:18:20 PM by Jeremy A
I've looked in the community posts and some people found that changing to 250dpi x 250dpi worked for them. I tried 250 x 250 pixels and I tried 250 dpi, and neither one worked for me. So far I've just been trying .jpg files, and all have been smaller than 200 kb. I can't seem to find specific file type/size/pixel dimensions anywhere on this site. Please help. Thank you!
May 21, 2020 08:00:26 PM by Sarah F
Hi,
I'm new to Upwork and I am trying to complete my profile. I have had no luck in uploading a profile photo. I have tried cropped the image, clearing cache and using other browsers.
Thanks,
Sarah
May 21, 2020 11:06:34 PM by Lougen E
I am having the same issue. I have already tried several times and took another photo with a clearer resolution but still can't.
May 21, 2020 11:31:34 PM by Joanne P
May 21, 2020 09:38:28 PM by Chloe C
Hi! I'm currently having the same issue. Can anyone help me as well?
May 21, 2020 11:32:39 PM by Joanne P
May 22, 2020 09:19:36 AM by Marina M
Hello,
So I have the same problem and read all the information.
I cropped my picture to 250x250px (250dpi), cleared the cache and tried Mozilla and Google but it's not working.
Actually I already tried last year with another picture and it never worked either so I gave up but now I really need to validate my account on Upwork.
Thank you in advance for your help.
May 22, 2020 10:10:10 AM by Bojan S
Thank you for reaching out to us, Marina.
One of our team members will reach out to you directly via a support ticket to assist you with uploading your profile photo.
Oct 18, 2020 09:39:35 AM by Scott N
I don't know what the issue is with this, but I tried NONE of the solutions listed in this thread, I just kept submitting the exact same photo half a dozen or more times and finally it went through. I'm on Win10 using Chrome fwiw. The first 3-5 times it gave the error finally it went through. I didn't clear cookies, I didn't use a different browser, I didn't choose a different photo. I just kept trying over and over again and it worked eventually after about 6 tries.
Nov 1, 2020 03:55:17 AM Edited Nov 1, 2020 04:32:35 AM by Buse Y
Good afternoon!
I have been trying to set up an Upwork account; however, whenever I go to upload a profile picture, I receive an error message saying that something went wrong. I have tried several different pictures on both Google Chrome and Microsoft Edge, but none of them have been accepted. How do I get past this issue?
Nov 1, 2020 03:59:00 AM by Jared K
Hi there, I'm unable to upload my profile picture. I receive a message saying something went wrong and the site was unable to save my photo. I've made sure it's at least 250px x 250px in png, jpeg or jpg. Can someone help me?
Nov 1, 2020 02:15:45 AM by Sarvjot K
I am not able to upload my profile pic, I tried with my several pics but didn't worked. I might thinking because of my religion my head is always covered. I need support help in this matter.
Thank you
Nov 1, 2020 01:46:23 AM by Dane M
Hi.. I am having trouble uploading a new profile picture. I have tried in other browsers and have croped my image to 250px x 250px but still cant upload..
Nov 1, 2020 06:15:59 AM by Nikola S
Hi All,
I am sorry for the inconvenience this has caused. Thank you for sharing your report, I shared all your report with our team and this issue will be resolved as soon as possible. Thank you for your patience.
Nov 1, 2020 02:18:16 AM by Razel V
Nov 1, 2020 03:26:17 AM by Amir G
My image is in JPEG 251X251 PX 40 KB format and I still can't upload it
Nov 1, 2020 03:46:23 AM by Maria Chiara M
Hello, I'm having problems uploading my profile picture and I need assistance. I already tried everything that was mentioned in other posts (clearing cache, changing browser) but I still cannot upload the photo. Can someone please help?
Thanks you in advance
Maria Chiara Martignano
Nov 1, 2020 04:20:34 AM by Kush R
I also got the same error again and again and again.
"Sorry, something went wrong. We were unable to upload your image, or contact customer support for more information."
And My profile pic has crisp resolution atleast of 250 px and is a headshot photo. what do i do now?
Nov 1, 2020 05:22:03 AM by Hristo A
Hello, i still can't upload my profile picture to submit my profile. I tried everything... can you help me further?
Nov 1, 2020 05:37:42 AM by James R
Hi, I meet all of the criteria, but I am still unable to upload my profile picture. Could someone reach out to me, please?
Kind regards,
James
Nov 1, 2020 05:19:07 AM by JB T
I cant upload my profile picture its 250x250 pxi but still cant proceed.. Also i tried different browser and clear cache
Nov 1, 2020 05:45:09 AM Edited Nov 1, 2020 06:25:52 AM by James R
I am having the same issue
edit: working after I deleted the image's background.
Nov 1, 2020 04:28:23 AM by Kuan L
When I was uploading my profile image, it gave me this message: "Sorry, something went wrong. We were unable to upload your image."
Please help me upload my image, thank you.
Nov 1, 2020 04:31:56 AM by Lauren B
I am experiencing the exact same issue. I have tried several photos, in jpeg, arw, and png formats, under 500x500, and cleared my cookies. Can you please help me upload the photo?
Thank you,
Lauren
Nov 1, 2020 02:26:54 AM by Amedeo P
Nov 1, 2020 05:33:58 AM by Dean Zachary D
tried this already but won't work. any help? attached is the photo