Jan 30, 2019 12:35:20 AM by Vitalii K
Hello,
I created my Upwork account yesterday and am trying to link it with my Facebook account, but no luck.
When I started to do it, I had got a window with an error. After a few attempts, I got no window, but nothing happened and my Facebook account is not linked to Upwork account. Today is the same situation as yesterday.
Could you please assist?
Thanks
Mar 27, 2019 06:57:20 PM by Avery O
Hi Eivind,
A member of the Customer Support Team will reach out to you to assist you.
Eivind L wrote:
I have the same problem. Trying to connect to facebook.
Mar 27, 2019 04:46:56 PM by Mohammed E
I'm also having the same issue
a window will open, ask me to sign in, then close. After that, if I try to connect again, Upwork will open a window then close automatically. My facebook account is still not linked and my profile is still 90% completed.
Can someone please assist as soon as possible!
Mar 27, 2019 04:55:08 PM by Mohammed E
I faced the same problem just now. So I created a DeviantART profile instantly and it links correctly even if it's still empty. It should work for you as well.
My profile is 100% completed now.
Mar 27, 2019 07:02:17 PM by Avery O
Hi Mohammed,
Please know that this is a known issue and the team is working to resolve it. If you still need help with linking your other social media accounts to your Upwork account, please let us know and our team will be happy to help you.
Mar 29, 2019 10:05:30 PM by Artem O
I have the same no luck problem - can't link facebook to my account. Please help me with that!
Mar 29, 2019 10:37:27 PM by Valeria K
Hi Artem,
This is a known issue and our engineers are planning to fix it as soon as possible. Please, note that linking a social account isn't required for you to complete your profile and you can complete it 100% by completing some tests, adding portfolio items, other experience, etc.
Mar 30, 2019 08:57:21 PM by Xavian R
I can't get to 100% on my profile. I have tried combinations but none seems to work. When I tried to connect my facebook account, the page jump to the authorization page on facebook and then dissapear, goes back to upwork and that's it, no connection at all. I need to complete this to qualify for Rising Talent.
Mar 30, 2019 10:44:12 PM by Riri A
Hi Xavian,
Thank you for letting us look into this. One of our team members will contact you directly via email with your request to link your Facebook account. Let me know if you need anything else.
Apr 1, 2019 07:18:52 AM by Lauren P
Hello Riri,
I'm having the same issue, my Facebook won't link as a social account. Can you help?
Thank you,
Lauren
Apr 1, 2019 07:52:33 AM by Bojan S
Hi Lauren,
One of our team members will reach out to you directly to assist you with your request. Thank you.
Apr 2, 2019 02:05:29 PM by Artem R
Hey, Bojan! Same issue here - cannot connect my Facebook/Google + account.
Would you please help me?
Apr 2, 2019 02:59:03 PM by Bojan S
Hi Artem,
One of our team members will reach out to you directly via support ticket to assist you with your request.
Thank you.
Apr 2, 2019 10:19:23 PM Edited Apr 2, 2019 10:20:47 PM by Sadia J
I'm also having the same issue. Tried a lot to connect my profile with facebook but no result!
Apr 2, 2019 11:23:26 PM by Goran V
Hi Sadia,
One of our team members will reach out to you as well and assist you further, thank you.
Apr 6, 2019 10:49:38 PM by Sadia J
Completed tasks according to their instructions but still same problem!
Apr 7, 2019 12:10:04 AM by Riri A
Hi Sadia,
I checked your account for you and can see that you have an open ticket being handled by the team - https://support.upwork.com/requests/. We would highly recommend that you refrain from filing new tickets so that the team can assist you more efficiently. We'll go ahead and follow up your ticket with the team, and feel free to reply on the same ticket thread so that they can assist you further
Apr 3, 2019 01:14:16 PM by Rajab A
My Upwork profile is not connecting with social account a window will open, ask me sign in, then close. After that, if I try to connect again, Upwork will open a window then close automatically. My facebook account is still not linked.
Apr 3, 2019 01:52:54 PM by Bojan S
Hi Mehdi and Rajab,
We'll have one of our agents reach out to you via support tickets to assist you with your requests.
Thank you for reaching out to us.
Apr 4, 2019 10:40:47 AM by Cassandra G
I am having the same issue with my facebook and google accounts.
Apr 4, 2019 10:52:12 AM by Bojan S
Hi Cassandra,
One of our team members will reach out to you directly via support ticket to assist you with your request.
Thank you.
Apr 5, 2019 12:48:32 AM by Goran V
Hi Sharmaine,
Our team will reach out to you as well and assist you further. Thank you.
Apr 5, 2019 09:20:34 AM by Serhii N
A couple of weeks have passed since I posted about my issue with the Facebook account linkage problem. The problem was already clarified, but I still receive e-mails regarding any updates on this topic, and on similar topics as well. How to stop receiving e-mails on this matter?
Apr 5, 2019 10:00:21 AM by Bojan S
Hi Serhii,
Could you please try to ''Unsubscribe'' from this topic, or any other topic you don't want to receive email notifications for.
Thank you.
Apr 5, 2019 12:58:43 PM by Georgi T
Hi,
Same problem here. Cannot link my facebook and google account.
Best regards,
GT
Apr 5, 2019 02:00:10 PM by Bojan S
Hi Georgi,
One of our team members will reach out to you directly via support ticket to assist you with your request.
Thank you.
Apr 9, 2019 05:08:21 AM by Ihor S
Hello. I can not add my facebook accaunt to profile. Please help me.
Apr 9, 2019 05:37:11 AM by Goran V
Hi Ihor,
One of our team members will reach out to you via ticket as soon as possible and assist you further, thank you.
Apr 9, 2019 07:05:11 AM by Ihor S
Thank for answer. I tried all the options in the letter but it did not help me.
Apr 9, 2019 09:35:41 AM by Mayra H
Hi, Goran,
Me too, I cannot link an account.. May I also be contacted by someone who could instruct me how to do it?
Kind wishes, and thank you!
Apr 9, 2019 10:39:49 AM by Bojan S
Hi Mayra,
One of our team members will reach out to you directly via support ticket to assist you with your request.
Thank you.
Apr 10, 2019 01:06:42 AM by Ihor S
Hello. How about my problem? I followed the recommendations from the letter but the account facebook was not attached. Thanks in advance for your time and attention.
Apr 10, 2019 01:14:04 AM by Goran V
Hi Ihor,
I`m sorry about the inconvenience this had caused you and just to confirm that our engineering team is working on resolving this as soon as possible.
If you have any additional questions feel free to follow up on your ticket and our team will assist you further, thank you.
Apr 11, 2019 01:02:28 AM by Sarwar A
Same problem . I created my Upwork account 2 days ago and I am trying to link it with my Facebook account.a window will open, ask me sign in, then close. After that, if I try to connect again, Upwork will open a window then close automatically. My facebook account is still not linked.
Apr 11, 2019 01:47:12 AM by Goran V
Hi Sarwar,
One of our team members will reach out to you via ticket as soon as possible and assist you further, thank you.
Apr 11, 2019 09:36:59 AM by Alyssa D
I am also having the same issue, both with facebook and google.
Apr 11, 2019 11:24:54 AM by Bojan S
Hi Alyssa,
We'll have one of our agents reach out to you via support ticket to assist you with your request.
Thank you for reaching out to us.
Apr 13, 2019 05:30:54 PM by Eric S
I need someone to get ahold of me about this, too. All it's doing is opening a window then automatically closing.