Nov 22, 2018 09:26:08 PM by Grigorii A
Dear support team
Trying to solve this trouble while week, with no success.
So:
1. Login to may account.
2. Trying to read a message (there is a sign thereis new message - green smal square).
3. After 5-7 seconds the browser shows:
Unable to load messages
Reload the page to try again.
4. Tryin in various brousers (Chrome, Opera, Yandex). Tring to clear the cash. All the same - no able to read the message.
5. The only way is use Android Application. Trying 3-4 times I'll be able to read the message.
So any suugestions to fix the issue?
Greate thanks for any advise.
Nov 22, 2018 09:49:40 PM by Abdul R
Hi Grigorii,
Is your internet speed is Okey? Sometimes it does not load messages box because of slow internet speed.
Kind Regards,
Abdul
Nov 22, 2018 10:17:02 PM by Grigorii A
Hi, Abdul.
Thanks for attempting to help me.
To tell the truth I watch the soccer mathces or some movies vie internet. To prove the speed, have just tested the speed:
I hope it rathe fast enoght for upwork.
Any other suggestions?
Nov 22, 2018 10:22:49 PM by Abdul R
Hi Grigorii,
You are absolutely right. It's enough speed for proper Upwork functioning. Have you checked with different times because sometimes, rarely it happends but mostly it works fantastic.
I hope that Upwork assistance team representative will check it soon,
Best Regards,
Abdul
Nov 22, 2018 10:37:46 PM by Grigorii A
My wife advised me to try the upwork about 3 weeks ago. And we both created seperate accounts. She meets the same trouble - unable to see the messages. Of course, she has her own laptop (Windows 10, Chrome).
Last week I checked my message box every day 4-5 times. There is no results.
Nov 22, 2018 10:38:04 PM by Avery O
Hi Grigorii,
I've shared your account information with the team and they will get in touch with you to assist you further.
Nov 22, 2018 10:53:11 PM by Grigorii A
Hello, Avery
There a short movie, explayning our trouble:
Best regards,
Grigorii
Nov 26, 2018 07:02:00 AM by Grigorii A
After a lot of manipulations and adjusting the messages begin to be showing in Opera browser. In Crome they still NOT showing.
Thanks for helping.