Oct 12, 2020 11:58:07 PM by Mark Adrian L
Hi,
Need someone who can help me. I want to change my old mobile number, since it was already deactivated this morning. However, I couldn't, coz everytime I click my profile settings, a page where I should put the code sent to the deactivated number appears. No additional option is shown just a confirmation & a log out button.
Thanks in advance for the asssistance.
Oct 13, 2020 12:21:51 AM by Goran V
Hi Mark,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your phone number. Thank you.
Oct 19, 2020 09:44:53 PM by Jannat K
I need help with this as well. I had changed my number on my account but after clearing my browser's cache I can't sign in as it's sending the sms to the old number
Oct 19, 2020 10:54:29 PM by Joanne P
Hi Jannat,
One of our team members will reach out and assist you directly via a support ticket.
Oct 21, 2020 07:26:47 AM by Jannat K
I did not receive any help so far. Infact the number was changed on my profile but the Sms are still going to the old number. It is very frustrating because Upwork is taking 20% and we should be given proper support. Infact there is no way to contact Upwork unless you're logged in from a browser.
Oct 21, 2020 08:30:23 AM by Andrea G
Hi Jannat,
I'm sorry to hear you're still experiencing issues with your phone verification. I checked your account and it looks like you've been communicating with our support team. Please allow some time for our team to review and they will continue to assist you via your ticket.
Thanks!
Oct 22, 2020 12:30:03 PM by Yoon S
I need help! I had to create a new account so I can get support. I changed my number and now I can't log into my old account because of the two-step verification.
Oct 22, 2020 12:44:35 PM by Andrea G
Oct 22, 2020 12:55:35 PM by Andrea G
Hi Yoon,
I apologize for any confusion, you should be able to send private messages as soon as you become an Active Member.
Thanks!
Aug 29, 2021 01:22:49 AM by Zaniel John B
Hi! I am also experiencing this at the moment. I edited my contact setting but the OTP still goes to my old number.
Aug 29, 2021 02:30:33 AM by Nikola S
Hi Zaniel,
One of our team members will reach out to you directly via email as soon as possible to assist you further.
Oct 22, 2020 12:55:25 PM by Yoon S
When I click on the image to message you it says I do not have sufficient privileges for this resource. What can I do?
Nov 23, 2020 01:49:26 AM by Arya W
Hi Joanne, i have the same issue with my old number since my phone was lost along with my number
How can i change my number to let me log in into my pc nor processing my workin payment?
Because i'm working on a project right now and i can't progress any payment without moving my account number into my new number.
Hope thereis a customer support for this issue, Thank you
Nov 23, 2020 02:19:22 AM by Aleksandar D
Hi Arya,
I checked and it seems that another Moderator already escalated your issue and one of our agents reached out to you directly via email to assist you further. I suggest following up on that email so that our team can assist you.
Thank you.
Dec 3, 2020 11:57:10 PM by Cylzeu C
Hi Aleksandar,
I have similar issue, I cannot log in my account (so had to create new one to write here), because my old phone number was deactivated. Can you help me please?
Dec 4, 2020 12:31:56 AM by Goran V
Hi Cylzeu,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your original account. Thank you.
Jul 13, 2021 06:20:20 PM by Jery J
Hello,
It seems like I get the same issue to update my old phone number.
Please kindly help, thank you.
Best regards.
Jul 13, 2021 08:01:34 PM by Joanne P
Hi Jery,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Oct 22, 2020 02:14:17 PM by Naheed M
Hi Mark,
Many of us at times need to change our number for some reason, we seek help from the Upwork team members. It's a little issue and can be solved easily as soon as the team members get to know it.
Best of luck.
Thanks
Oct 22, 2020 04:16:10 PM by Mark Adrian L
Hi Sir,
The Upwork team has already fixed this issue. Thank you