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Changing My Name

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Active Member
Bilikisu K Member Since: May 11, 2019
1 of 13

Hi there,

 

I'm new to Upwork and made my account today. I made my profile with my prefered name and not my legal name. I didn't know this would be an issue until I tried to set up the payment option. I receievd a name missmatch message and I was wondering how do I manually change my name to my legal. I've been searching for an email or telephone contact but I haven't had much luck. I'm able to provide a government ID to verify my identity. 

 

I'd really appreciate any help you can offer. 

 

Many thanks

Shewa 

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Ace Contributor
Abrar A Member Since: Jan 9, 2019
2 of 13
 
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Active Member
Bilikisu K Member Since: May 11, 2019
3 of 13

Hi Abrar,

 

Thank you for your response. I tried to initially edit the name before I posted my enquiry, however I got a response saying my name change request is under review. My worry is that I was not asked for my ID and thus I feel like the review might be rejected for lack of ID. Can you send me a link to the place where I can upload my ID as I cannot find it. When I go into settings and click the contact info tab, there's no option to upload my ID. 

 

Thank you in advance for your help.

 

Shewa 

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Ace Contributor
Abrar A Member Since: Jan 9, 2019
BEST ANSWER
4 of 13

Shewa If your name change request is under review then your name should change. Becasue I also chage my name. After review upwork change my name it takes few days.

View solution in original post

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Active Member
Bilikisu K Member Since: May 11, 2019
5 of 13

Thank you so much for your responses. 

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Active Member
Tushar C Member Since: May 20, 2019
6 of 13

Hey Shewa, have you change your id? because I am also going through this same problem. 
If you did, please share your experience so that I can get the solution. 
Thanks in advance. 

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Active Member
Bilikisu K Member Since: May 11, 2019
7 of 13

Hi Tushar,

 

Yes my name was changed. In settings, under contact info, I was able to change my name. This was approved and I was asked to upload a form of photographic ID which I did. 

 

I hope that helps.

 

Shewa

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Ace Contributor
Abrar A Member Since: Jan 9, 2019
8 of 13

& Where is Question of ID check. When upwork need to check your ID they will send you ID check request. You cannot verify your ID. There is no option to verify your ID without upwork notification.

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Active Member
Muzammil H Member Since: Dec 24, 2017
9 of 13

I am facing the same issue. I had changed my name in my profile few days ago and added my legal name. Today, when i added my payoneer account, i received mail in which it was showing that my payment method has been added to my financial account, appearing my old/fictitious name.

How can this issue be solved.

 

Your valuable guidance will be highly appreciated.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
10 of 13

Hi Muzammil,

 

One of our team members will reach out to you directly via a support ticket to assist you with your concern. 

 

Thank you!


~ Bojan
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