Sep 22, 2020 06:58:45 AM by Zeerak I
Solved! Go to Solution.
Sep 22, 2020 07:27:55 AM by Michael J
Hi Zeerak,
Thank you for your message. Connects may be returned under the following circumstances:
In this case, as shown in your screenshot, the client has hired a freelancer for this role. As such, Connects will not be refunded. You can learn more about Connects here.
Sep 22, 2020 07:27:55 AM by Michael J
Hi Zeerak,
Thank you for your message. Connects may be returned under the following circumstances:
In this case, as shown in your screenshot, the client has hired a freelancer for this role. As such, Connects will not be refunded. You can learn more about Connects here.
Dec 1, 2020 09:56:20 AM by Kristin S
Hi Mike,
What if a poster creates a job but doesn't look at it again? Is there a deadline for the poster to take action, either by hiring someone or closing the post? In the attached example, the poster hasn't looked at the job since he/she first posted it.
Thanks,
Kristin
Dec 1, 2020 11:20:13 AM by Andrea G
Hi Kristin,
Yes, there is. Job posts expire after 30 days due to a lack of activity. “Activity” includes editing the job post, hiring a freelancer, and sending messages.
Thanks!
Dec 1, 2020 11:44:36 AM by Kristin S
Dec 1, 2020 01:24:17 PM by Andrea G
Hi Kristin,
There needs to be some interaction in the job post for it to be considered activity, for example, receiving new proposals can also count as activity. If a client doesn’t hire and closes their job post, any Connects used to submit a proposal will be returned to you. However, if they do not close the job and it expires, no Connects will be returned. We understand this isn’t ideal, and we regularly reach out to clients who have open job posts to encourage them to close them if they don’t intend to hire.
Thanks!