Conversation cannot be found

[4dcd4022]

I was corresponding with a client and then I got this error:

serviceName: 'roomsDS', commandName: 'GetRoomStoriesSimplifiedHysCmd', error message: 'Room record not found by id: room_2416c5358267dd4183974ab2727b82fb'

What does it mean? Please help me solve the problem. 

[JoanneP]

Hi Anna,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.