Jan 20, 2018 10:29:19 PM by Prachi T
Hi,
I am in a fixed price contract with a client. He had assigned me a milestone without any deadline. I have completed it in parts till now. I received the below notification from Upwork:
We recently contacted your client, <ABC> about <JOB NAME>, which has been idle for over 76 days. Per the escrow instructions for fixed-price contracts and for your security, we notified your client that they need to take action on this contract in order for it to remain open. If no new milestone updates, payments or refunds are made in the next 2 weeks, this contract will be closed on Upwork. If the contract is closed, you will receive a refund request for $45.00 (the funds still in escrow). You will have 7 days to dispute this request.
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I wish for the contract to remain open. Please advise what my client needs to do. He is clueless about what action needs to be taken from his side. Please can someone help regarding this? Thanks!! |
Solved! Go to Solution.
Jan 21, 2018 12:56:18 AM Edited Jan 21, 2018 12:58:40 AM by Petra R
Just tell your client to release a part of the milestone, in line with the work done so far. Then set up a new milestone (which will be funded by the funds still in Escrow)
So - let's say the amount in Escrow is $ 45, get the client to release $ 20 (or whatever) and set up and fund (from Escrow) a second milestone of $ 25.
That'll stop the autoclosing process, and you'll get some money for the work completed.
The client has a green "Pay Now" button. He should click on that and then edit the amount to pay to you. The rest will be used to fund milestone 3 which he should set up straight after.
Jan 20, 2018 11:18:35 PM by Valeria K
Hi Prachi,
Thanks for reaching out. Your client also received a notification about this contract and needs to follow the instructions in it in order to keep it open.
Jan 21, 2018 12:37:40 AM Edited Jul 5, 2020 12:09:16 AM by Prachi T
Thanks for your reply.
Problem is, he has no idea what to do. The notification he has received has no links to take an action, according to him. Attaching how the contract looks to him. Please advise.
Jan 21, 2018 12:56:18 AM Edited Jan 21, 2018 12:58:40 AM by Petra R
Just tell your client to release a part of the milestone, in line with the work done so far. Then set up a new milestone (which will be funded by the funds still in Escrow)
So - let's say the amount in Escrow is $ 45, get the client to release $ 20 (or whatever) and set up and fund (from Escrow) a second milestone of $ 25.
That'll stop the autoclosing process, and you'll get some money for the work completed.
The client has a green "Pay Now" button. He should click on that and then edit the amount to pay to you. The rest will be used to fund milestone 3 which he should set up straight after.
Jan 21, 2018 02:03:44 AM by Joanne P
Hi Prachi,
Please send me a PM with more information regarding this contract. Thank you!
Aug 9, 2019 02:58:02 AM Edited Aug 9, 2019 03:14:54 AM by Goran V
Hi Guys,
I have a similar problem:
**Edited for Community Guidelines**
so I wanted to ask what I should do next?