Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Jun 28, 2018 09:58:17 AM by Helene S
I am also not recieving my 5-digit verification code. Can someone help me, please?
Jun 28, 2018 11:48:17 AM by Valeria K
Hi Helene,
It looks like you have already successfully verified your phone. Please, let us know if you have any further questions.
Jul 18, 2018 11:34:17 PM by Avery O
Hi Suresh,
The Customer Support Team is looking into your account, and I will get back to you with more information once I receive feedback from them.
Jul 16, 2019 05:15:30 PM by Jasvant D
I am also having issues with verifying my phone number. But, no code is being sent to it. So, I am not able to create an upwork account. Please help!
Jul 16, 2019 08:00:39 PM by Avery O
Hi Jasvant,
I can confirm that you have already completed the phone verification. Let me know if there is anything else we can help you with!
Jul 7, 2019 11:13:16 AM by Rupesh M
Hello,
I cant seem to verify my phone number. I'm getting the following message: " You failed to verify this phone number. Please provide a different number."
I created my profile a while ago and at that time, I used my number for verification but never actually went ahead with the verification process.
Please help.
Thank you.
Jul 7, 2019 11:18:40 AM by Petra R
Rupesh M wrote:
I created my profile a while ago and at that time, I used my number for verification but never actually went ahead with the verification process.
It probably has something to do with the fact that you are not located where your profile claims that you are located...
Your profile must be entirely truthful, including your location. You are no more in "woodbridge township, United States" than I am.
Jul 7, 2019 11:21:26 AM by Rupesh M
I created my profile while I was overseas but I'm back home. Just trying to complete the profile now. Bold of you to assume that I'm not where I claim to be.
Jul 7, 2019 11:46:22 AM Edited Jul 7, 2019 11:48:51 AM by Petra R
Rupesh M wrote:Bold of you to assume that I'm not where I claim to be.
Well, you clearly aren't, are you?
You also weren't where your profile claims you are in February this year, when you created your profile.
Jul 7, 2019 12:10:08 PM by Rupesh M
Thats exactly what I'm saying. I created my profile while I was overseas. Now I'm back home (NJ).
Jul 7, 2019 12:48:33 PM by Joanne P
Hi Rupesh,
I checked your account and it looks like our team reached out to you regarding your account. Please check the email and follow the steps provided by our team so that they can assist you in completing the phone verification step. Thank you!
Jul 16, 2019 09:13:46 PM by Agathe S
Hello,
I have tried everything - using Chrome, Firefox, both apps on iOS, correcting the address, etc and I still have the same issue - can't verify the number. I'm trying to be done with setting up the profile so I can close my account (I don't use upwork at all never have). Please allow my number to be verified or better yet please close my account. Thank you.
Jul 16, 2019 11:33:36 PM by Avery O
Hi Agathe,
Kindly confirm if you would like us to close your account from our end, and our team will assist you further.
Jul 14, 2019 04:38:09 PM by Tamara C
Jul 14, 2019 04:49:22 PM by Lauren C
I entered my phone number incorrectly and now I can't receive the verification code. Is there a way I can change it? I can't access my Contact info to edit it myself.
Jul 14, 2019 05:59:57 PM by Avery O
Hi Tamara, and Lauren,
The Customer Support Team will reach out to each of you to assist you with your issue. I apologise for the inconvenience.
Jul 17, 2019 05:25:13 PM by Brandon F
I have an issue also I put in the wrong phone number by accident is there a way this can be fixed?
Jul 17, 2019 11:04:21 PM by Avery O
Hi Brandon,
The Customer Support Team will reach out to you to assist you with your concern.
Jul 18, 2019 11:58:32 AM by Christine D
Hey everyone!
I've been trying to set up my UpWork profile and I am getting stuck on the part where I have to verify my phone number. After typing it and hitting the verify button, I get no messages on my phone nor do I get any update on the webpage. I have tried logging in and out on multiple devices to see if that was the problem but to no avail. I also have checked the number I entered every time. Plus I added my country code to see if that was the issue.
Thanks for your help!
Jul 18, 2019 12:55:22 PM by Bojan S
Thank you for reaching out to us, Christine.
One of our team members will reach out to you directly to assist you with your phone verification process.
Jul 18, 2019 01:03:56 PM by Shaheer W
Hi Christine, there can be only several reasons for this problem.
Are you using a phone number that is registered under your name by the network provider? In some cases, the SMS gateway does not respond due to mismatched information. Another reason can be if you have a phone number that is shifted to another network provider, it is one of the most common reasons why automated messages which land on SMS gateway do not reroute to the receiver. If none of the above cases matches your case. Then just wait a while and try again.
Thanks,
Shaheer
Jul 19, 2019 02:24:25 PM by Johnny M
Hello All,
just got a message while trying to create my account the the phine number is in use with another account? i tried using one of my other numbers but i realize the phone is no longer working, how can i get my number changed ?
Jul 19, 2019 09:40:44 PM by Aleksandar D
Hi Johnny,
I'm sorry for the delay in getting a response to you. One of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
Jul 20, 2019 03:16:31 PM by Aspire M
I would like to change my phone number, but I can't. I am required to send a verification code, but I got a new cellphone and can't receive verification code.
Jul 20, 2019 04:40:10 PM by Joanne P
Hi Aspire,
One of our team members will reach out to you directly via support ticket and assist you in verifying your phone number. Thank you.
Jul 21, 2019 08:40:40 PM by Jason W
I'm having the same issue. Can someone please reach out to me and help? The error message keeps saying "You failed to verify this phone number. Please provide a different number.", but I never received any message.
Jul 21, 2019 09:41:11 PM by Avery O
Hi Jason,
A member of the Customer Support Team will reach out to you to assist you with your concern.
Jul 22, 2019 10:40:06 AM by Alexia I
My husband used my Phone number on his UW account all last month.
We got him a new phone with new number, CHANGED HIS UW account info
(We double checked, he removed my number for sure) ... now I go to make my UW account and I enter in my number and i am told 'This number is being used by another account'. How can we get my number to MY account?
Jul 22, 2019 11:57:00 AM by Bojan S
Hi Alexia,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you.
Jul 22, 2019 11:30:28 AM by Cesar P
I did not receive a text message verification no matter how many times I put in my phone number or resend the message. I literally cannot do anything else on my account until I verify my phone number, I can't even submit a proposal until my "profile is complete". Could an administrator please help me?
Jul 22, 2019 12:46:10 PM by Bojan S
Hi Cesar,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Jul 23, 2019 07:50:48 AM by Ken D
Does anybody know how you can connect with a live person to addres questions. All the help tools lead you to an article or a robot chat but how do you connect with a real person?
Jul 23, 2019 07:54:28 AM by Ken D
Jul 23, 2019 08:42:05 AM by Preston H
Some fields get locked.
Read this:
I think you will need help from Customer Support.
Jul 23, 2019 08:51:05 AM by Bojan S
Thank you for reaching out to us, Ken.
One of our team members will reach out to you directly via support ticket to assist you with your request.
Jul 24, 2019 08:15:34 AM by Gaelle H
Hello,
I made a mistake when I put my phone number.
I will never receive the confirmation code
Could you help me to change it ?
Thank you
Gaelle
Jul 24, 2019 08:27:10 AM by Bojan S
Thank you for reaching out to us, Gaelle.
One of our team members will reach out to you directly via support ticket to assist you with your request.
Jul 24, 2019 08:27:31 AM by Rene K
Gaelle H wrote:Hello,
I made a mistake when I put my phone number.
I will never receive the confirmation code
Could you help me to change it ?
Thank you
Gaelle
It doesn't matter that much. Considering your profile overview you are bound to waste your time on Upwork.