Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Feb 18, 2019 11:51:42 AM by Bojan S
Hi Erdem,
One of our team members will reach out to you directly to assist you with your phone verification process. Thank you for reaching out to us.
Feb 18, 2019 12:07:53 PM by Abigail B
Hello! I received two verification pins to my phone and neither worked. I've tried to clear my cache/cookies, use safari instead of Chrome, resend etc and it keeps saying "Sorry, something went wrong, please contact support."
Feb 18, 2019 12:20:43 PM by Bojan S
Hi Abigail,
We'll have one of our agents reach out to you via support ticket to assist you with your phone verification process, thank you for reaching out to us.
Feb 18, 2019 11:39:37 AM by Gerard P
Hello,
I am trying to create an account but when I am about to verify my phone number this error shows up: "We're sorry, but something went wrong. Please try again or contact support"
What can I do to complete this process?
Thank you.
Feb 18, 2019 12:29:39 PM by Bojan S
Thank you for reaching out to us, Gerard. I've escalated your issue to our support team and one of our agents will reach out to you directly via support ticket to assist you further.
Feb 18, 2019 09:17:21 PM by Arnold V
Hi there!
I hope somebody could help me. I no longer can received my 5 digit code when making a proposal to a job either call or text when i resent it, after I failed to listen to the first one i received through call.
Feb 18, 2019 11:27:44 PM by Avery O
Hi Arnold,
A member of the Customer Support Team will reach out to you to assist you further with your phone verification.
Feb 19, 2019 07:51:38 AM by Greg G
My phone number is being used by a different account. Someone else is using my phone number and I am unable to use this service. This is the second inquiry. Please advice.
Feb 19, 2019 08:47:38 AM by Bojan S
Hi Greg,
We'll have one of our agents reach out to you directly on your existing support ticket to assist you with your phone verification process, thank you for reaching out to us.
Feb 19, 2019 09:23:30 AM by Sarah S
Hi,
I am having the issue where, when I try to enter my phone number in the setup stage, the "Verify Phone Number" button turns green but nothing happens when I click it. I have tried going through the setup on different browsers and clearing my cache, but nothing works. I'm sure my number is entered correctly, it's just that the button doesn't work. Could I get some help with this?
Thanks.
Feb 19, 2019 11:09:36 AM by Bojan S
Hi Sarah,
One of our agents will reach out directly to you to assist you with your phone verification process, thank you for reaching out to us.
Feb 19, 2019 03:12:36 PM by Nargis Z
Hi Everyone.
I had used my phone number for the verification purpose. I need to create a new account since my old one does not work. Can I use the same phone number to Phone verification for the new one?
Thanks
Feb 19, 2019 09:00:28 PM Edited Feb 20, 2019 10:14:22 PM by Avery O
Hi Mst Nargis,
I'll go ahead and check your account with the team and get back to you once I have more information.
ETA: Hi Mst Nagris, the team has confirmed that you should be able to use your old number for your profile verification. If you go through any issues, you can come back here and update this thread, and our team will assist you further.
Feb 21, 2019 09:50:49 AM by Margarita T
Feb 21, 2019 10:22:04 AM by Bojan S
Hi Margarita,
One of our agents will reach out to yo directly to assist you with your phone verification process, thank you.
Feb 22, 2019 07:02:45 AM by Devin T
As stated in the title. Upon entering my new phone number and clicking the verify button it immediately switches back to my old number and asks me to use a different number.
Feb 22, 2019 07:20:42 AM by Bojan S
Hi Devin,
One of our agents will reach out to you directly to assist you with your phone verification process, thank you for reaching out to us.
Feb 22, 2019 01:03:39 PM by Gleb L
Hello,
I am trying to create an Upwork account, but I am currently unable to verify my phone number because I am outside the United States. I live and work in the US but currently I am in Russia visitig family and my US phone number won't work while I am here. Is there any way to bypass the phone verification until I get back to the US?
Thank you.
Feb 22, 2019 01:20:44 PM by Bojan S
Hi Gleb,
We'll have one of our agents reach out to you directly to assist you with your phone verification process, thank you for reaching out to us.
Feb 22, 2019 12:34:05 PM by Joey M
Hey team,
Been 5+ minutes without getting an SMS code to verify my phone to create my account. Might be a problem?
Feb 22, 2019 01:32:37 PM by Bojan S
Hi Joey,
One of our team members will reach out to you shortly to assist you further with your phone verification process, thank you.
Aug 7, 2020 06:11:02 PM by Joanne P
Hi M,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Feb 25, 2019 08:28:55 AM by Bojan S
Hi Pete,
We'll have one of our agents reach out to you directly to assist you with your phone verification process, thank you for reaching out to us.
Feb 25, 2019 09:14:13 AM by Jennifer R
I started my profile weeks ago and I opted out of the verification step, and I still cannot get my account approved. I am extremely frustrated!
Feb 25, 2019 10:02:40 AM by Bojan S
Hi Jennifer,
One of our team members will reach out to you directly to assist you with your phone verification process. Thank you for your patience.
Feb 25, 2019 12:01:22 PM by Jesse V
When I reach the phone verification in my profile, I enter number, click on button and nothing happens. I do this in Chrome, Edge, Firefox, and get the same result. I can't move passed this so I am at a stand still.
Help?
Feb 25, 2019 12:21:52 PM by Bojan S
Hi Jesse,
We'll have one of our agents reach out to you directly to assist you with your phone verification process, thank you for reaching out to us.
Feb 26, 2019 06:56:45 AM by Anna T
Hello! I am from the US residing in the UK for a few months. I began creating a profile but when asked to verify my phone number I couldn't enter my UK phone number because my country of residence is locked to the US. Because of this, I can't complete my profile setup. Can this be fixed?
Thank you!
Anna
Feb 26, 2019 07:41:28 AM by Bojan S
Hi Anna,
I've shared your request with our support team. One of our team members will reach out to you directly to assist you with your phone verification process. Thank you for reaching out to us.
Feb 26, 2019 07:12:52 PM by Jessica F
Hi. I am trying to verify my phone number. My permanent address is in America however, I am currently residing in Taiwan with a Taiwan phone number. Every time I try to verify my number, I do not receive the text message code. Thank you for your help.
Feb 26, 2019 08:42:19 PM by Avery O
Hi Jessica,
The team will reach out to you to assist you with your phone verification verification.
I would like to clarify that you may need to update your address and country of residence if you are going to be away from your country of residence for an extended period. Also, it's recommended that you check with a legal adviser if you need a certain type of visa or a work permit to be able to work on Upwork while travelling.
Feb 27, 2019 05:26:07 PM by Avery O
Hi Jordan,
A member of the Customer Support Team will get in touch with you to assist you with your phone verification.
Feb 28, 2019 11:22:12 AM by Romane F
I am french but I live in England and my phone number is still french so I can't get the phone code to verify my profile because I can't change the country !
How can I do ?
Feb 28, 2019 12:17:58 PM by Bojan S
Hi Romane,
We'll have one of our agents reach out to you directly to assist you with your phone verification process. Thank you for reaching out to us.
Mar 1, 2019 01:29:44 PM by Ian S
Hi, i keep trying get the phone verification but it not send , how i can verify my account
Mar 1, 2019 01:46:24 PM by Bojan S
Thank you for reaching out to us, Ian.
One of our team members will reach out to you directly to assist you with your phone verification process.
Mar 3, 2019 02:06:20 AM by Jan-Michel K
I am attempting to verify my phone number, but I am not receiving the code. Due to the fact that I still have a German number , but just moved to London I cant change the prefix +44 to 49. Could you help me please.