Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Apr 7, 2019 08:37:39 PM by Avery O
Hi Kumar,
A member of the Customer Support Team will reach out to you to assist you with your phone verification.
Apr 8, 2019 06:06:29 AM by Kelsey P
I am having the same issue. I have tried to verify my phoen number from my app and from desktop. I am not receiving a code, and cannot seem to move from the "verify phone number" page.
- Kelsey
Apr 8, 2019 06:31:04 AM by Goran V
Hi Kelsey,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your phone verification. Thank you.
Apr 9, 2019 07:52:12 PM by Collin J
Hi, I am having the same problem with the Verify Security Phone Number Screen on the website. I've tried in Safari as well as Chrome browsers. Is there a fix for this? I cannot complete my profile since I can't get past the phone verification. Thanks.
- Collin
Apr 9, 2019 11:03:53 PM by Avery O
Hi Collin,
I apologise if this has caused you any inconvenience. The Customer Support Team will reach out to you to assist you with your phone verification.
Apr 9, 2019 10:16:29 PM by Ivan Z
You have exceeded the number of send attempts for this phone number
Apr 9, 2019 11:17:21 PM by Avery O
Hi Ivan,
A member of the Customer Support Team will reach out to you to assist you further.
Apr 11, 2019 12:52:29 PM by Austin R
Apr 11, 2019 01:31:27 PM by Bojan S
Hi Austin,
A member of the team has reached out to you already regarding your concern. You should be able to see the email. Please check your inbox and spam folder, check the settings for your email provider and make sure emails from Upwork aren't being blocked.
Thank you.
Apr 12, 2019 01:02:05 AM by Austin R
Hello! I searched spam, trash and inbox and I have gotten no reply!! Can you please send someone else again! I would really love to become a member of Upwork today!
Apr 12, 2019 04:01:43 PM by Justin M
Hello I'm having an issue proceeding from the phone number verificaiton. My profile is complete AFAIK and I'm not receiving any errors but when I input my phone number and click verify, nothing happens
Apr 12, 2019 05:59:20 PM by Riri A
Hi Justin,
Thank you for letting us look into this. We have escalated your concern to the appropriate team. One of our representatives will reach out to you shortly. Let us know if you need anything else.
Apr 13, 2019 04:06:40 PM by Joanne P
Hi Loreto,
I've shared your concern with the customer support team and one of the team members will reach out and assist you directly via email. Thank you!
Apr 15, 2019 01:07:54 PM by Andrea F
I can't verify a new account because I only have a landline. There's no way to verify if you can't received text messages which seems incredible.
Could use some help here, thanks.
Apr 15, 2019 02:02:09 PM by Bojan S
Thank you for reaching out to us, Andrea.
One of our team members will reach out to you directly to assist you with your phone verification process.
Apr 17, 2019 12:03:44 AM by Erica C
I'm not getting my text verification code. I try different things as suggested in this thread but nothing is working. Please advise.
Apr 17, 2019 12:27:33 AM by Goran V
Hi Erica,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Apr 18, 2019 11:50:04 AM Edited Apr 18, 2019 11:50:44 AM by Wayne P
I am trying to set up account but I get message that my number is being used for another account. How do I sort this out?
Apr 18, 2019 12:28:42 PM by Bojan S
Hi Wayne,
Please be reminded that Upwork does not allow users to have multiple accounts. The phone number that is associated with one account cannot be associated with another account. Please close your new account in order not to violate Upwork's ToS.
Thank you.
Apr 18, 2019 12:34:29 PM by Wayne P
Apr 22, 2019 02:11:50 PM by Meredith B
Hello,
I am stuck in the create profile section because the very last task is to verify my phone number. Each time I type my phone number and click 'verify', nothing happens. I was able to go into my account settings and verify my phone number successfully that way, however, Upwork will still not let me complete my profile. Please advise!
Apr 22, 2019 02:59:34 PM by Bojan S
Hi Meredith,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Apr 23, 2019 02:09:57 PM by Maelys L
Hello!
I started register on this website, as I am living in England, but to complete the registration, I need to confirm my number. But, I have a french number, and I don't have the possibility to insert it.
That's why, I'm stuck at this page:
https://www.upwork.com/ab/create-profile/introduce-yourself/
Wherever I click, I'm always redirected on this page, so I can't close the account, any idea about how I can finally close it?
Thanks
Apr 23, 2019 02:32:04 PM by Bojan S
Thank you for reaching out to us, Maelys.
One of our team members will reach out to you directly to assist you with your phone verification process.
Apr 24, 2019 06:55:46 AM Edited Apr 24, 2019 07:14:54 AM by Bojan S
hi, I am having trouble completing my account application. I have filled out all areas on the profile page however i am unable to verify my 'phone number for added security'. I recieved the verification code however it does not let me proceed to the next page when clicking the green button that says 'verify phone number'. When i click on this button nothing happens.
Please help me.
Thank you
**Edited for community guidelines**
Apr 24, 2019 07:17:50 AM by Bojan S
Hi Maisie,
One of our team members will reach out to you directly to assist you with your concern.
Thank you for reaching out to us.
Apr 24, 2019 11:52:28 AM by Reza Y
Hello,
I click the 'verify phone number' button , but i do not receive anything. so i can't move forward.
Thanks.
Apr 24, 2019 12:54:55 PM by Bojan S
Thank you for reaching out to us, Reza,
We'll have one of our agents reach out to you directly and assist you with your phone verification process.
Apr 26, 2019 10:35:38 AM by Elizabeth Z
I didn't receive a text message verification code. I've been stuck on this page and nothing is happening.
Apr 26, 2019 11:36:11 AM by Bojan S
Hi Elizabeth,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Apr 26, 2019 06:32:36 PM by Riri A
Hi Lance,
Thank you for letting us look into this. We have escalated your concern to the appropriate team. One of our representatives will reach out to you shortly. Let us know if you need anything else.
Apr 29, 2019 09:35:58 AM by Valentina L
I received three different codes when i put my phone number and no one of them worked. Then the sistem told me that I failed to verify my phone number and to provide a different one, but I don't have another number. How can I solve the problem?
Apr 29, 2019 10:30:25 AM by Bojan S
Hi Valentina,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
May 1, 2019 12:29:53 PM Edited May 1, 2019 12:30:34 PM by Valentina L
I'm still waiting, hope you will solve it soon.
Thank you for your time,
Valentina