Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Nov 12, 2019 03:42:54 PM by Clare Q
I've been trying to set up an account and I got through all of the steps to set up my profile except the last one. When I tried to enter in my phone number, it says, "This number is being used by another account." I have never set up an Upwork account in the past. How do I fix this? I don't have any other numbers to send a code to.
Nov 12, 2019 04:57:22 PM by Avery O
Hi Claire,
I checked and was able to locate another account with a similar name to you. I'm not sure if you may have created this account, but I'll share this with the Customer Support Team so that they can reach out to you and assist you further with your concern.
Nov 12, 2019 05:21:05 PM by Avery O
Hi Matt,
I've shared your account information with the Customer Support Team and they will reach out to you to assist you further with your concern.
Nov 12, 2019 07:38:58 PM Edited Nov 12, 2019 09:37:40 PM by Avery O
Hi Team,
my mobile no is not updating it is showing that it is using in another account, so please remove from other account for update in this account.
**edited for Community Guidelines**
Vipin Garg
**edited for Community Guidelines**
Nov 12, 2019 09:42:26 PM by Avery O
Hi Vipin,
I will go ahead and share your concern with the Customer Support Team so that they can get back to you and assist you further.
Nov 15, 2019 02:06:44 PM by James C
I have not recevied a tet message verification code and cannot find an email address for customer support.
Nov 15, 2019 02:55:07 PM by Bojan S
Hi James,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you!
Nov 16, 2019 05:22:17 AM by Michael Y
I'm trying to set up a new profile. I'm at the phone number verification step. After entering my phone number I never receive a text message with a 5 digit code.
Nov 16, 2019 05:40:12 AM Edited Nov 16, 2019 05:40:42 AM by Aleksandar D
Hi Michael,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Nov 16, 2019 09:30:43 AM by Kamau S
I tried to verify my phone number but it said that my number is being used by another account. I tried my other emails, but I don't have another account. So I think someone else may have my number connected to their account but I don't know what to do about it
Nov 16, 2019 04:35:45 PM by Joanne P
Hi Kamau,
One of our team members will reach out and assist you directly vis support ticket. Thank you!
Nov 16, 2019 11:07:00 AM by Arcy F
Hello!
I have been attemting to create a freelancing profile but am unable to get my telephone number verified.
I haven't received a text and can't get to the next page of the initial profile set up.
Attached is a screenshot of the step I'm stuck in, I've inserted my phone number many times but never received a verification text to proceed with the profile creation process.
Thank you!
Nov 16, 2019 07:36:20 PM by Joanne P
Hi Arcy,
We'll have one of our team members reach out and assist you directly via support ticket, thank you.
Nov 17, 2019 06:03:01 AM by Chrisel T
Nov 17, 2019 06:49:22 AM by Aleksandar D
Hi Chrisel,
Thanks for reaching out to us. I checked and it seems that you successfully verified your phone number. Let us know if you need further assistance.
Thank you.
Nov 17, 2019 12:58:05 PM by Joanne P
Hi Patrick,
One of our agents will reach out and assist you directly via support ticket, thank you!
Nov 17, 2019 12:43:12 PM by Courtney P
I seem to be having the same issue, I’ve tried 3 devices and 2 browsers and still can’t get the verification code. Please help
Nov 17, 2019 01:03:07 PM by Joanne P
Hi Courtney,
One of our team members will reach out and assist you directly via support ticket, thanks!
Nov 17, 2019 08:03:06 PM by Cody S
I have also not received my verification message after two days of trying
Nov 17, 2019 09:31:19 PM by Avery O
Hi Cody,
A member of the Customer Support Team will reach out to you to assist you with your concern. I apologise for the inconvenience this has caused you.
Nov 19, 2019 11:34:01 AM by Barbara W
When I tried to verify my phone number, it said it was being used by another member, but it's my cell phone number, so how do I handle that?
Nov 20, 2019 10:56:15 AM by Edward P
Avery,
Can you help me please? I can't seem to complete my profile setup. I get to the part with the phone number, enter my number and nothing happens. I don't get any texts. I went to enable phone verification in privacy settings and it told me that too many text were attempted to be set to my number and need to have it reset by customer support. Can you help me complete my setup please?
Thanks very much.
Nov 20, 2019 11:50:01 AM by Bojan S
Thank you for reaching out to us, Edward.
One of our team members will reach out to you directly to assist you with your phone verification process.
Nov 20, 2019 11:54:30 AM by Audrey C
Hello,
I am new to Upwork and am trying to create a profile, but it says my number is already in use. However, I have never made another account and only discovered this website today. If I could get some assistance that would be wonderful.
Audrey Casadonte
Nov 20, 2019 12:45:07 PM by Bojan S
Thank you for reaching out to us, Audrey.
I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.
Nov 20, 2019 07:08:27 PM by Avery O
Hi Jacob,
I have shared your account information with the Customer Support Team so that they can assisg you further. While waiting for an email from them, I would suggest that you try filling in your number in this format - 1234 123456, to see if the issue persists.
I would also like to suggest that you fill-in your address by typing in the "Start typing your address" field, and choosing your adddress from the options in the drop-down. This should auto-populate all fields of the address section. If the city field does not auto-populate after following the steps above, please type-in your city before submitting your profile for review.
Nov 21, 2019 09:42:24 AM by Molly G
Nov 21, 2019 11:19:11 AM by Bojan S
Thank you for reaching out to us, Molly.
One of our team members will reach out to you directly to assist you with your phone verification process.
Nov 21, 2019 01:07:15 PM by Erika B
Nov 21, 2019 02:01:03 PM by Bojan S
Hi Erika,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Nov 24, 2019 05:27:30 AM Edited Nov 24, 2019 07:29:37 AM by Aleksandar D
I am receiving this message in trying to get to the next page for Phone Verification: This number is being used by another account. Please provide a different number. All of my other numbers other than the one I have put in are landlines! What can I do?
**Edited for Community Guidelines**
Nov 24, 2019 07:32:11 AM by Aleksandar D
Hi Daniel,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Nov 25, 2019 08:57:50 AM by Joshua A
I dont have texting right now, how do i complete the verification process?
Nov 25, 2019 09:10:34 AM by Preston H
Have you tried using a free service that provides texting functionality? Such as Google Voice?
I have used that for many authentication and web-based services as a substitute for "true" text messaging.
Nov 25, 2019 09:36:29 AM by Bojan S
Hi Joshua,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you!