Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Feb 1, 2020 05:58:20 AM by Nabil K
I had a created an account sometime ago that i never use, it's tied to my phone # . i can't access that account and I need it deleted, to continue the setup of my new account.
how do i get help from somone that can help, and stop being routed around to usless forums and helpcenter??
Feb 1, 2020 06:22:30 AM by Martina P
Nabil K wrote:I had a created an account sometime ago that i never use, it's tied to my phone # . i can't access that account and I need it deleted, to continue the setup of my new account.
how do i get help from somone that can help, and stop being routed around to usless forums and helpcenter??
You can't have 2 accounts at the same time or consecutively, so just request a password reset and use the old one.
Feb 1, 2020 07:24:12 AM by Aleksandar D
Hi Nabil,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Feb 1, 2020 01:55:03 PM by Emily T
Feb 1, 2020 04:46:57 PM by Joanne P
Hi Emily,
One of our team members will reach out to you directly via a support ticket to assist you further. Thank you.
Feb 3, 2020 12:10:02 PM by Christina M
Phone number is registered to another account. Just created an account and cannot verify it without getting an error message that my cell phone exists already with another account...
Feb 3, 2020 12:54:01 PM by Bojan S
Hi Christina,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you!
Feb 4, 2020 06:27:15 PM by Christina M
Feb 4, 2020 07:29:08 PM by Avery O
Hi Christina,
It looks like a member of the Customer Support Team has reached out to you through Support Ticket #27709464. You should be able to access it here, and directly through your email's inbox. Kindly refer to the ticket thread for more information on how this issue can be resolved.
Feb 3, 2020 06:50:03 PM Edited Feb 3, 2020 06:50:48 PM by Sara-Beth T
I am trying to create a new account for my business, but cannot get past the phone number section because it says that my phone number is associated with a previous UpWork account. I need to close whatever accounts were active before (which I don't recall there being any or what email they're associated with), so that I can open this one with no issues.
Any suggestions?
Feb 3, 2020 08:06:55 PM by Avery O
Hi Sara-Beth,
I'll share your concern with the Customer Support Team so that they can reach out to you and assist you with resolving this issue.
Feb 4, 2020 04:20:34 PM by Meagan G
For some reason, when I try to verify my phone number it says it is linked to another account. I don't recall having another account. Can you help please?
Feb 4, 2020 05:45:30 PM by Avery O
Hi Meagan,
A member of the Customer Support Team will reach out to you to assist you with your concern.
Feb 4, 2020 09:28:17 PM by Michael P
I may have created an upwork account but don't recall. I'm unable to complete my account due to my mobile number already being registered. Please help
Feb 4, 2020 10:09:35 PM by Avery O
Hi Michael,
I checked your account and it looks like you have already completed phone verification. Are you still being requested to verify your number?
Feb 4, 2020 10:12:53 PM by Michael P
Feb 4, 2020 10:33:48 PM by Avery O
Hi Michael,
For privacy reasons, I wouldn't recommend sharing your number here. I'll share your concern with the Customer Support Team so that they can reach out to you and assist you further.
Feb 5, 2020 11:41:55 AM Edited Feb 5, 2020 11:46:59 AM by James C
Hi
I don't receive a text message when registering. I've tried numerous times. Can you help?
Thanks
James
Feb 5, 2020 12:39:38 PM by Bojan S
Hi James,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you!
Feb 5, 2020 05:31:03 PM by Adam Z
I can't verify my phone number. I'm getting this message: You failed to verify this phone number. Please provide a different number.
Feb 5, 2020 06:56:58 PM by Avery O
Hi Adam,
I'll go ahead and share your concern with the Customer Support Team so that they can assist you further with your concern.
Feb 6, 2020 05:59:57 PM by Serkan U
I am trying to verify my number but I am seeing this whole time "
Feb 6, 2020 08:12:20 PM by Avery O
HI Serkan,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
Feb 8, 2020 04:09:08 AM by Collins C
Hi community 🙂
I'm trying to complete my profile, but I'm stuck when I get to the phone verification. It only gives me the option to get a text message to a US number. I'll currently living outside of the US (in Jordan), and will not be able to get text messages sent to my US number.
How can I move forward? Is there another way to verify my account? Could a verification code be sent to my email instead, and how would I set that up? I also have a Jordanian number, if there's an option to verify me through that. Any recommendations?
Feb 8, 2020 04:34:21 AM by Aleksandar D
Hi Collins,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.
Thank you.
Feb 9, 2020 09:12:28 AM by Collins C
Feb 9, 2020 11:29:04 AM by Martin M
I too am not receiving the code to complete my phone verification.
Please help!
Feb 9, 2020 01:14:51 PM by Joanne P
Hi Martin,
One of our team members will reach out to you directly via a support ticket to assist you further. Thank you.
Feb 10, 2020 09:37:48 PM by Bruno G
can't verify my phone number: sms didn't came. And now it's too many attempts error. Please help me with that?
Feb 10, 2020 10:47:22 PM by Avery O
Hi Bruno,
A member of the Customer Support Team will reach out to you and assist you further with your concern.
Feb 11, 2020 09:32:56 AM by Ronnie M
Feb 11, 2020 02:11:51 PM Edited Feb 11, 2020 02:29:09 PM by Bojan S
Hi,I am unable to verify my phone number in Upwork, so I cannot finish my profile.I am in the USA and my number is a US number.
**Edited for community guidelines**
Feb 11, 2020 02:42:48 PM by Bojan S
Thank you for reaching out to us, Edward.
One of our team members will reach out to you directly to assist you with your phone verification process.
Feb 11, 2020 05:15:37 PM by Emmanuelle L
Feb 11, 2020 07:30:29 PM by Avery O
Hi Emmanuelle,
A member of the team will reach out to you to assist you with more information about your account.
Feb 12, 2020 08:54:25 AM by Burnie B B
Hi,
My permanent address is in the US but I live abroad in Vietnam for a large part of the year. My phone number is a Vietnamese number so, I can't get verification code. Can this be done by other means?
Feb 12, 2020 09:46:02 AM Edited Feb 14, 2020 10:00:39 AM by Bojan S
Hi Burnie B,
It looks like you were able to successfully verify your phone number. Feel free to reach back to us here if you still need any assistance.
Thank you!
Feb 12, 2020 09:21:51 AM by Bob M
The site will not accept my phone number. It says the number belongs to another account. This is not true.
Feb 12, 2020 10:20:40 AM by Bojan S
Hi Bob,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you!