Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Mar 21, 2020 08:26:29 PM by Nalani F
Trying to add my phone number to my account and it says it is already connected to an account.
Mar 21, 2020 09:49:44 PM by Aleksandar D
Hi Nalani,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Feb 11, 2020 05:15:38 AM by Nurlan K
Hello!
I've spent all attempts to get a message to verify my phone accidentally.
Feb 11, 2020 05:24:10 AM by Goran V
Hi Nurlan,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your two-step verification. Thank you.
Feb 26, 2020 02:44:40 AM by Julien D
Hello!
Same issue here, if you could help me out!
Kind regards,
Julien
Feb 26, 2020 03:00:23 AM by Goran V
Hi Julien,
Yes, our team will reach out to you via ticket as well and assist you further. Thank you.
Mar 18, 2020 05:55:14 AM by Hammad A
Hey, I am having trouble while logging in. I have enabled two-step verification. But from 2 days i am not getting any code on my mobile phone or on my email.
Thanks
Mar 18, 2020 06:23:06 AM by Goran V
Hi Hammad,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your code. Thank you.
Mar 22, 2020 08:19:16 PM by Avery O
Hi James,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
Mar 23, 2020 06:12:19 PM by Steven H
I'm setting up my profile and I cannot verify my phone number -- I never receive the text message code. Tried in Safari, Chrome and Firefox
Mar 23, 2020 09:50:04 PM by Avery O
Hi Steven,
I'm sorry for the inconvenience this has caused you. A member of the team will reach out to you to assist you further with your concern.
Mar 24, 2020 11:55:26 AM by Kalai S
Hi
I didn't receive a text message to verify my phone number. I tried different browsers and clearing my cache. I entered a random code and now it isn't letting me verify my phone number.
What should I do now?
Mar 24, 2020 12:20:52 PM by Bojan S
Thank you for reaching out to us, Kalai.
One of our team members will reach out to you directly to assist you with your phone verification process.
Mar 24, 2020 12:24:52 PM by Megan H
I'm setting up my profile and I cannot verify my phone number -- I never receive the text message code. Tried in Safari, Chrome and Firefox
Mar 24, 2020 01:01:46 PM by Bojan S
Hi Megan,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Mar 24, 2020 01:20:10 PM by Meaghan B
Hi there,
I'm having trouble setting up my freelance account. I'm getting a prompt asking me to verify my phone number. I entered it and then clicked verify, but then recieved an error message - "You failed to verify this phone number. Please provide a different number." I don't have a different phone number to use. Can you help me troubleshoot this?
Thanks!
Meaghan
Mar 24, 2020 03:05:05 PM by Bojan S
Thank you for reaching out to us, Meaghan.
I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.
Mar 24, 2020 01:04:02 PM by Stanislav S
The title is fairly self explanatory. I'd liketo use a non-UK number, even though I'm in the UK. I understand this is needed for identity verification but are there no other ways ?
Mar 24, 2020 03:06:18 PM by Bojan S
Hi Stanislav,
It looks like you were able to successfully verify your phone number. Feel free to reach back to us if you still need any assistance.
Thank you!
Dec 11, 2019 04:56:04 AM by Abdul Moeed S
hi i am not able to add my phone number it says This number is being used by another account. Please provide a different number. I did not use my number for any upwork account
Dec 11, 2019 05:16:13 AM by Goran V
Hi Abdul,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your phone verification. Thank you.
Mar 24, 2020 03:43:19 PM by Jake S
Hello, I am experiencing this as well and need help to set up my account.
Mar 24, 2020 05:14:37 PM by Avery O
Hi Jake,
A member of the Customer Support Team will reach out to you and assist you further with your concern.
Oct 13, 2020 08:43:02 AM by Andrea G
Hi Jessica,
We tried to replicate the issue you're referring to but were not able to. Could you please try using a different browser or a computer/laptop to enter your phone number?
Let us know if the issue persists,
Thanks!
Mar 24, 2020 06:44:25 PM by Sarah T
I am having this same issue as well. I already tried in a new browser, logging out and logging back in, and clearing and re-entering my number.
Mar 24, 2020 08:21:46 PM by Scott M
I am also having this issue while trying to set up my account. It wont send the text message to my number. No errors or anything, just nothing arrives. thanks!
Mar 24, 2020 10:18:01 PM by Avery O
Hi Sarah, and Scott,
A member of the team will reach out to each of you to assist you further with your concern.
Feb 18, 2020 12:04:09 AM by Clemence L
Hello!
I'm having trouble finishing setting up my freelance account. After adding the work experience, I get a prompt asking me to verify my phone number. When I type it in and then click verify I recieve this message - "You failed to verify this phone number. Please provide a different number." I don't have an alternate phone number to use.
Is there anything I can do?
Thanks,
Clemence
Feb 18, 2020 12:27:30 AM by Goran V
Hi Clemence,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Mar 24, 2020 06:46:01 PM by Galang P
Hi I am having the same issue with my account. When I try to verify my phone number, there is a network/request error.
Mar 24, 2020 08:49:44 PM by Avery O
Hi Galang,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
Mar 25, 2020 08:56:09 AM by Nichole S
I'm not getting the required text code to complete my profile...
Mar 25, 2020 10:36:48 AM by Bojan S
Hi Nichole,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you!
Mar 25, 2020 12:12:44 PM by Alex D
I am stuck on the last step of setting up my profile. I have not received a text with a verification code and have tried typing my number in multiple times.
Mar 25, 2020 01:33:06 PM by Bojan S
Hi Alex,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Mar 25, 2020 07:56:33 PM by Neeraj J
When I enter my phone number I get the message that the number is used by another account and to please enter another one. This is my phone number. I cannot complete my application. Please advise.
I don't ever remember using up work before. I might have