Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Jul 3, 2020 11:38:52 AM by Bojan S
Hi Audrey,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Aug 15, 2020 08:06:46 AM by Jacob O
Aug 15, 2020 10:54:56 AM by Aleksandar D
Hi Jacob,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Aug 24, 2020 10:10:37 AM by Matthew T
Aug 24, 2020 01:19:05 PM by Bojan S
Hi Matthew,
One of our team members will reach out to you directly to assist you with your concern.
Thank you for reaching out to us.
Aug 16, 2020 10:34:14 AM by Lydia H
I am having the same issue. Can someone please reach out to me too?
Aug 16, 2020 01:39:18 PM by Luiggi R
Hi Lydia,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Aug 16, 2020 01:47:05 PM by Abbie J
I haven't had anyone contact me. Can you please have someone reach out? Thank you!
Aug 16, 2020 03:20:09 PM by Luiggi R
Hi Abbie,
I'm sorry to hear you're also experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Jul 17, 2020 06:28:15 PM by Kevin T
I am having the same issue and I have never made another Upwork account!
Jul 17, 2020 10:38:52 PM by Aleksandar D
Hi Kevin,
One of our team members will reach out to you directly via a support ticket to assist you further with your phone verification.
Thank you.
Jul 24, 2020 09:44:53 AM Edited Jul 24, 2020 09:45:47 AM by Kimberly J
Hi,
I am having the same problem. I remember making an account when I was with my previous employer, however, I used my work email to sign up as a client and I no longer have access to that email account an I have forgotten the password. I would like to set up a new account as a Freelancer but I can not complete the registration because of the error message that I am recieving.
Please help.
Thank you,
Kimberly J
Jul 31, 2020 05:21:53 PM by Chad D
Hi,
My business partner used my phone number when she created her freelancer profile a while back and now I'm making my own profile. I asked her to change her number on her profile so that I can use mine on my profile, but I'm still getting "This number is being used by another account" error. How can I fix this? Thanks
Jul 31, 2020 06:01:59 PM by Joanne P
Hi Chad,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Aug 10, 2020 06:26:45 AM by Abbie J
I am also having this issue. 😞 I even tried a different phone number, but it still says the same thing.
Aug 10, 2020 06:45:30 AM Edited Aug 10, 2020 06:45:45 AM by Goran V
Hi Abbie,
Please keep in mind that freelancers are allowed to have only one account. Opening more than one account is a violation of our TOS. I would suggest to close your new account as soon as possible and continue with your original account. Thank you.
Apr 28, 2020 01:59:09 AM by Jatin S
Hi,
I was trying to verify my mobile number but I am not receiving any verification code and now it pops up that It has exceeds the limit of receiving code.
Kindly help me out on this,
Regards
Apr 28, 2020 02:21:57 AM by Goran V
Hi Jatin,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your phone number verification. Thank you.
Jun 7, 2020 04:50:22 PM by Andrew P
I am also having this problem, I have just signed up and the verfication code is not coming through.
Jun 7, 2020 04:52:48 PM by Aleksandar D
Hi Andrew,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.
Thank you.
Aug 29, 2020 08:31:19 AM by Oleksandr K
I have the same issue, no code on my phone, and I really need to withdraw my earnings 😞
Aug 30, 2020 01:42:42 PM by Talaat R
Hi
I downloaded Time Tracker and tried to log in but I faced the same Issue, I've tried what Vladimir advised, cleared the cashe and cookies, changed the browser, and removed/added the phone number, but still didn't receive a code message to my phone or my e-mail.
That stopped me from logging to Time Tracker, I'd really appreciate if you could solve it soon in order to start working on an exisitng hourly job.
Aug 30, 2020 05:00:45 PM by Luiggi R
Hi Talaat,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Aug 31, 2020 04:08:05 AM by Cosmin A
Hi!
I tried to submit a proposal for a job and the system required me to check my phone number.
However, the message never arrived and I tried to resend the code multiple times. Now, it says that I should contact support since I have too many resends. Could you help me please?
I mention that I am from Romania and I checked that the phone number has the appropriate prefix
Aug 31, 2020 04:52:22 AM by Aleksandar D
Hi Cosmin,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Sep 1, 2020 01:31:42 PM by Gabriela T
Hi! when i click on settings it ask me for a verification code, which i dont have because i lost my phone
Sep 1, 2020 02:07:03 PM by Bojan S
Hi Gabriela,
One of our agents will reach out to you directly to assist you with this concern.
Thank you for reaching out to us.
Sep 1, 2020 02:17:10 PM by Tommy P
I am trying to complete my Upwork profile. When asked to verify my phone number, I am told my phone number is already in use for another account.
Sep 1, 2020 03:33:06 PM by Bojan S
Hi Tommy,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Sep 2, 2020 03:42:27 AM by Lakin D
I have re-entered my phone number several times but have not receieved a verification code via text. Can someone please help?
Sep 2, 2020 03:48:00 AM by Goran V
Hi Lakin,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your phone number. Thank you.
Sep 2, 2020 07:23:30 AM by Amor B
Hi there,
I lost my contact number attach to my account, how can I retrieve it? my problem now is that I cannot successfully request for payment since I cannot view the code.
thanks a lot for the help
Sep 3, 2020 04:06:26 AM by Francesca F
Hello, I am trying to verify my phone number by clicking on the "send text" button. It hasn't arrived. I have also tried resending the code, but it doesn't seem to work.
Please advise.
Cheers,
Francesca
Sep 3, 2020 04:09:05 AM by Aleksandar D
Hi Francesca,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Sep 4, 2020 10:59:53 AM by Jamie S
Hello! I'm at the end of setting up my account but I do not own a phone with which to receive text messages. Can I have a verification code emailed to me instead please?
Sep 4, 2020 12:29:18 PM by NikolaS N
Hi Jamie,
I shared this with our team and one of our agents will reach out to you via a email to assist you further with your phone number verification.
Sep 7, 2020 08:24:59 AM by Ian C
You have exceeded the maximum number of attempts to add this phone number. Try a different number or contact support