Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Aug 9, 2021 05:00:48 PM Edited Aug 9, 2021 05:01:42 PM by Dylan P
Aug 9, 2021 05:01:45 PM by Jennifer M
I get that error for everything I do now lol Submit a milestone? Error. Close a contract? Error. Open a contract? Error.
Aug 9, 2021 07:00:16 PM by Joanne P
Hi Dylan,
I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.
Aug 30, 2021 04:59:38 PM by Regina M
I was a Freelancer on Elance (prior it becoming UpWork). Now, I am unable to create a new profile on Upwork due to the message "This number is being used by another account". How can I resolve this matter quickly,
Aug 30, 2021 07:50:14 PM by Joanne P
Hi Regina,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
May 25, 2022 12:25:44 PM by Chloe M
Hi there, I've tried various browsers but the text message to verify my account is not coming through. Can someone help me with this so I can complete my profile?
Thanks so much.
PS. It seems as though hundreds of people have had this same issue... https://community.upwork.com/t5/New-to-Upwork/I-didn-t-receive-a-text-message-verification-code/td-p...
Should this be looked into by the developers rather than making support tickets each time? I feel sorry for the folks in the support team having to fix this on an individual basis. That's some serious triaging mis-management.
May 25, 2022 03:42:19 PM Edited May 25, 2022 03:42:39 PM by Arjay M
Hi Chloe,
We appreciate you reaching out and I'm sorry to hear that you're having difficulties receiving the text verification code. I'll have one of our team members reach out to you via support ticket to assist you further on how to proceed with the verification. We seek your patience and utmost understanding while we address this issue. Thank you!