I didn't receive a text message verification code

[#1]

**Edited to Update - this thread has been closed from further replies due to its size.**

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

[#2]

It keeps asking to verify my phone number to submit a proposal, but no code is sent to my phone. Any help? Thanks!

[#3]

Thank you for reaching out to us, Georgia.

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.

[#4]

I'm trying to verify my phone number but it says it's already being used by another other account/user, I haven't got any other accounts, please help! 

[#5]

Hi Miran,

Could you please click on my name and send me a PM with more information about the issue you're experiencing. I'll check that for you and assist you accordingly.

Thank you.

[#6]

I tried the phone verification the other day, and never received the text.
I need to know when someone is going to actually call me and the number
that you will be calling from. I'm not always available to answer my phone.
So I need to set up an actual time for the call.

[#7]

Thank you for reaching out to us, Alison.

One of our team members will reach out to you directly via email to assist you with your phone verification process. 

[#8]

After creating my Profile, I entered my phone number in order to receive a verification code. When I select the "Verify Phone Number", nothing happens. I have tried deleting history, restarting, trying different browsers...nothing seems to help. Will someone from the support team please contact me and correct this?

**Edited for Community Guidelines**

[#9]

Hi Rebecca,

Thanks for reaching out to us. Please update your phone number to include the country code as well. For more information, please check out this help article.

Thank you.

[#10]

I received an email on Oct 4, 2019 indicating the below message, however nobody has reached out to me with a support ticket. And yes I have checked my junk folder. And FYI including a country code in the phone number hasn't resolved the issue.

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

[#11]

Hi Rebecca,

I`m sorry about the delay with this. Our team is reaching out to you as we speak and will assist you further directly via ticket/email. Thank you.

[#12]

On the online application, the button 'Verify Phone Number' on the 'Set a security phone number' doesn't seem to be working in either Chrome or Safari.

[#13]

Hi Dan,

Thanks for reaching out to us. I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further with phone verification.

Thank you.

[#14]

I live in the UK but I have a US phone number. When creating a profile and entering a phone number for verification, the site automatically adds +44 in front of my phone number and I can't change it.

I also can't temporarily change my country so that I can verify my number either. 

Consider adding the ability to change the country code on the registration form for phone numbers.

[#15]

Hi Tanner,

One of our team members will reach out to you directly via a support ticket to assist you further with verifying your phone number. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

Thank you.

[#16]

I have a cell phone from outside the country and it's not receiving the verification text from Upwork. How can I get around this?

[#17]

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Edward H wrote:

I have a cell phone from outside the country and it's not receiving the verification text from Upwork. How can I get around this?

---

Set your location to your real country.

[#18]

Hi Petra,

I'm in the US and I've got myself set up in the US, but the phone # itself is from Poland. When I tried to change over to my old address Poland, it just told me that it can't find my location.

[#19]

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Edward H wrote:

Hi Petra,

I'm in the US and I've got myself set up in the US, but the phone # itself is from Poland. When I tried to change over to my old address Poland, it just told me that it can't find my location.

---

Edward, if you live in the US, would it not make sense to have a US phone number?

[#20]

Hi Edward,

One of our team members reached out to you to assist directly in verifying your phone number. Thank you!

[#21]

My phone number says it cannot be verified saying it is being used by another account but this can't be correct because this is my first time creating an account.

[#22]

Hi Jen,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

Thank you.

[#23]

I cannot verify my phone number. button does not seem to work. I add my phone number and nothing happens when I click on verify button

[#24]

Hi Rita,

I'm sorry about the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

Thank you.

[#25]

Hi! It says a different account is connected to my phone number even though I don't remember making another account? Could you unattach the number?

[#26]

Hi Ashleigh, 

A member of the Customer Support Team will reach out to you to assist you with your concern. I apologise for the inconvenience this has caused.