I didn't receive a text message verification code

[danielle_kress]

**Edited to Update - this thread has been closed from further replies due to its size.**

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

[stewart_scott]

Hi,

I'm trying to set up an account, but when I click the verify phone number button, nothing happens--no text, no indication that it worked, nothing. I've tried a number of different browsers too, and that doesn't help. Thanks for your help,

Stew

[kochubei_valeria]

Hi Stew,

I'm going to forward your concern to the team so that they could reach out to you directly and assist. You'll receive an email notification when they do. 

Thanks!

[783a6258]

Hello,

I am not receiving the verification text message. Please help.

[kochubei_valeria]

Hi Adrian,

We'll have one of our agents reach out to you directly and assist. Thanks for your patience.

[edwardsanthony]

On your application process, it requires a cell phone for a confirmation code but I only have a landline. How can we overcome this obstacle? is there a number so that I may call you or give you my landline number for you to call me?

[JoanneP]

Hi Anthony,

I shared your concern with the team, and one of our agents will reach out and assist you directly in completing the phone verification process. Thank you!

[benshult]

I am not receiving the verification code that's supposed to be texted to me during my profile creation

[JoanneP]

Hi Benjamin,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[9d3ccd6e]

Hi, I am not recieving the text message verification code so I'm unable to finish creating my account. 

[BojanS]

Hi Shani,

It looks like you were able to successfully complete your phone verification process. Feel free to reach back to us if you still need any assistance.

Thank you!

[james_iserman]

Not off to a great start here. Didn't even get through profile submission before the buggy system refused to cooperate.

I got an error message when I submitted the code to verify my phone number, and now when I log in it gets stuck at the page https://www.upwork.com/ab/create-profile/v1/submit with no content.

[BojanS]

Hi James,

I checked this for you and was not able to replicate the issue you're describing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

Let us know if the issue persists.

Thank you.

[roncorneywall]

Hi guys, I'm not receiving a verification SMS either. Could you maybe check on your side?

Attached are API request responses (maybe it could help you to check).

Thanks, Ron

// Software developer

[AveryO]

Hi Ron, 

Thanks for sharing these here. I'll go ahead and share it with the team. In the meantime, I've shared your account with the Customer Support Team and they will reach out to you to assist you further wither your concern.

[jacky925]

Not able to set a security phone number - create a profile

Need help

[AveryO]

Hi Jacky, 

A member of the Customer Support Team will reach out to you to assist you further with your concern. 

[letgarcia]

I get this error message: 

This number is being used by another account. Please provide a different number.

[BojanS]

Hi Leticia,

A member of our team reached out to you already via email. Kindly check the inbox of the email you used to register your Upwork account and follow up with our agent. Once they have more information about the issue you're experiencing, our agent will assist you accordingly.

Thank you.

[ksheemah]

Hi

I didn't receive a verification code on cellphone after clicking on verification. No matter how many times I try.

Thanks,

Sheemah

[AveryO]

Hi Sheemah, 

 A member of the Customer Support Team will reach out to you to assist you further with your concern. 

[nataliauxd]

I'm having the same issue.

[BojanS]

Thank you for reaching out to us, Natalia.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[pedro_pais]

Hello Community,

I have been trying to very my phone number without success. 

My location is UK but my phone number is SPAIN. It does not allow me to change the international code for UK... How can I do this ? It is the last step to finish my profile ?

Thank you

pedropais@yahoo.com

[AleksandarD]

Hi Pedro,

Thanks for reaching out to us. I checked and it seems that you already verified your phone number. Could you please let us know if you still experiencing issues with this?

Thank you.

[5485f8e2]

Hi . I changed some info in my account but now can't save it because of pone confirmation.Thanks

[AleksandarD]

Hi Jef,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[sjspencerdesign]

I am being told by the system that my phone number is in use by another account. I don’t know which account but if it’s an old one of mine, I would like it closed and my current account to have the correct number assigned to it.

[AleksandarD]

Hi Stacy,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[melkatec]

Hi. I am trying to set up an account on Upwork but when I get to the part where it needs my phone number to verify, I don't receive a verification code. I have triple checked to make sure my number is right and everything else. I am not sure what is going on. Please help!

[JoanneP]

Hi Melissa,

I've shared your account details with the team, and one of our agents will reach out to you via ticket to assist you directly. Thank you!

[ccampcarol]

I'm not receiving the verification text in order to finish setting up my account. 

[AveryO]

Hi Carol, 

A member of the Customer Support Team will reach out to you to assist you further with your concern. 

[danielle_peter52]

Hi,

Please help!

I just set up a new account. I reached the last step: to enter my phone number and receive a code so I can verify my new account.

I am receiving an error message saying that my number is being used by another account. How can I fix this situation?

I tried setting up a Google Voice account so I could enter a different phone number, but I am not receiving the verification code at the Google Voice number I set up.

Thank you in advance for your help!

[AveryO]

HI Danielle, 

A member of the Customer Support Team will reach out to you to assist you further with your concern. 

[danielle_peter52]

That's great. Much appreciated. I am available to talk most of today.

Thank you,

Danielle

[ryan_rpw]

When I try to verify my phone number it won’t send me a code- so frustrating! Does anyone know how to fix this?

[BojanS]

Thank you for reaching out to us, Ryan.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[huangkenni]

Hi, I'm experiencing some problem with getting a verification code via text message. How would I go about this?

Thank you.

[BojanS]

Hi Kenni,

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

Thank you for reaching out to us. 

[raillion]

When setting up my profile information, it told me my phone number was in use by another account and will not let me proceed.
I had previously set up an account here as recommended by my instructors at Independence University in Utah. I don't think I had my profile finished before I lost power. I don't know if that would have anything to do with this or not but I am very confused and frustrated.

**Edited for community guidelines**