I didn't receive a text message verification code

[danielle_kress]

**Edited to Update - this thread has been closed from further replies due to its size.**

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

[BojanS]

Hi Shaunalee,

Could you please click on my name and send me a PM with more information about your old account. I'll check that for you and assist you accordingly.

Thank you.

[kmbowers17]

Hi - I am trying to apply for freelance work, but I am unable to complete my application. When I enter my phone number for verification, I get an error message that says "This number is being used by another account."

I don't remember having ever signed up for an account (unless it was years ago when I had a different last name/email address, but I have no memory of that) and need to be able to apply. I saw in looking back at the forum that other people have run into the same problem. Can someone please help? Thanks!

[AveryO]

Hi Kaylea, 

I"ll go ahead and share your account information with the Customer Support Team so that they can reach out to you and assist you further with your concern. I apologize for the inconvenience this has caused you. 

[danielle_peter52]

I went back through my email history and found the email address I had used to apply to Upwork in 2018, but then never did anything with my profile. I figured out how to log back into the old account and erase it. Once so erased the old account I was able to successfully activate my new account with my cell number. Hope that helps! Good luck!!

[alexia-woodward]

I set up my account a few months back but I did not finish everything. I went to work on it today, and turns out I put the wrong phone number as my contact number. The account wants to verify the number, but I can not do that since it will not let me change the number. 

[BojanS]

Hi Alexia,

One of our team members will reach out to you directly to assist you with your phone verification process. 

Thank you!

[ji001]

I am not receiving the text verification code either.

[AveryO]

Hi Jonathan, 

A member of the Customer Support Team will reach out to you to assist you further with your concern. 

[whitneydubose]

Hi, I am trying to set up my account, but when I click the button to send a verification code to my number, nothing pops up on my phone. I've double checked that it is the correct number, but even after hitting the button multiple times, I still haven't received a text.

[AveryO]

Hi Whitney, 

A member of the Customer Support Team will reach out to you to assist you further with your concern. 

[spiesar]

I am trying to verify my phone number, but it keeps telling me that I failed to verify that number and I have to use a different number. I have no other number to use. So unless this is fixed, I will NEVER be able to start an UpWork account.

[BojanS]

Thank you for reaching out to us, Amanda.

One of our team members will reach out to you directly to assist you with your phone verification process.

[alexia-woodward]

The link sent to me via my original post took me to the same page that I have been on. When in my profile, it asks me to verify my number before moving on to the next step. When the phone number pops up, there is already a number entered in the box and it is the wrong number, making it so that I cannot verify it. When I go to enter the correct number, it does not save it and go back to the wrong number.  

[BojanS]

Hi Alexia,

A member of our team reached out to you already via email and is awaiting for your response. Kindly check the inbox of the email you used to register your Upwork account and follow up with our agent. Once they have more information about the issue you're experiencing, our agent will assist you accordingly.

Thank you.

[5ef1883d]

Hi,

I'm trying to sign up to be a developer on UpWork. I've submitted my phone number

**Edited for community guidelines**but I never received a text verification. Please advise.

Thank you,

Jeff Hill

**Edited for community guidelines**

[BojanS]

Hi Jeff,

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

Thank you for reaching out to us. 

[morrisonwux]

Hi, Bojan Can someone reach out to me too? I recently have a new number and want to finish my profile, but attempting to send a verification code to my new number is impossible and upwork still has my old mobile number. Thanks,

[AveryO]

Hi Morris, 

A member of the Customer Support Team will reach out to you to assist you further. 

[morrisonwux]

Hi Avery, unfortunately. I am still awaiting for someone to reach out to me. Will this be via email? or in a private message. I am looking to get this resolved as soon as possible. 

[BojanS]

Hi Morris,

A member of our team reached out to you already via email and is awaiting for your response. Kindly check the inbox of the email you used to register your Upwork account and follow up with our agent. Once they have more information about the issue you're experiencing, our agent will assist you accordingly.

Thank you.

[scotpagevo]

trying to verify. number is used w a different account, that is correct. I have 3 different jobs I perform. Can you allow this same phone number for verification?

[AleksandarD]

Hi Scot,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[6eab9726]

I am trying to register an account. However, I am stuck at the creating profile stage (https://www.upwork.com/ab/create-profile/v1/baseline/) as I do not have a cell phone to receive text message to verify my account. Is there any other way to verify the account? Please help.

[AveryO]

Hi Yuhua, 

A member of the Customer Support Team will reach out to you to assist you further with your concern. 

[millielindsey]

I’ve been trying for months and once I click verify it does nothing. No texts were received to verify, I don’t even have that email anymore to get responses sent to.

[AveryO]

Hi Mikaylah, 

A member of the Customer Support Team will reach out to you to assist you further with your concern. 

[AveryO]

Hi Savana, 

It looks like you are going through an issue with phone verification. Could you please share more information about your concern so that our team can assist you further? 

[80796124]

Hello all - I'm a client on Upwork, but I'm also trying to add a freelancer account for myself; however, when I get to step 10 of 10 (phone number verification) and input my cell phone number to receive a code by text, I get an error message stating the number is already associated with another account. Well, of course it is, since I'm already a client...does anyone know how to resolve this? Until this is fixed, it appears I cannot even log into my client account, because the site keeps redirecting me to step 10. Your help is appreciated.

[BojanS]

Hi Scott,

I checked this for you and it looks like you were able to successfully verify your phone number. Feel free to reach back to us if you still need any assistance.

Thank you!

[mattrrawlings]

I can't complete my profile.  Can you help?  The site will not except my phone number so I can move on

[BojanS]

Thank you for reaching out to us, Matt.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[0544f480]

Hello! I'm experiencing the same issue and would love to verify my phone number so I can complete my account.

[BojanS]

Hi Vanessa,

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

Thank you for reaching out to us. 

[craigbossley]

I'm also experiencing a phone number verification problem!

[g_vasilevski]

Hi Craig,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your phone number. Thank you.

[newschoolseo]

I need to verify my phone, but it sends me computer language instead of a code to my SMS. 

[AveryO]

Hi Betsy, 

A member of the Customer Support Team will reach out to you to assist you further with your concern. 

[shingloomy]

I can't insert my personal phone number to have my code security.

The message is:

You have exceeded the number of send attempts for this phone number. Please add a different number or contact Customer Support for assistance.

[g_vasilevski]

Hi John,

One of our customer support will reach out to you via ticket as soon as possible and assist you further with your phone number. Thank you.