Nov 8, 2018 08:44:08 PM by Alistair L
Hi. I have started work on Upwork and received my first milestone payment, which should be released tomorrow for payment next Wednesday. However, I have encounrtered a message saying "Action required: To avoid additional account restrictions, you must complete your identity verification video call with Upwork." I am working from my old laptop and will be doing so all winter. It doesn't have video capability. My phone does, but it is an old small Samsung and doesn't connect to the internet well, certainly not to have video chats. So I would like to confirm my identity in another way. I can send my passport photo, a photo of me holdiing my passport and a code number I've been given, anything that doesn't need video. Please help me sort this issue out.
Cheers,Alistair
Solved! Go to Solution.
Nov 8, 2018 09:53:22 PM by Joanne P
Hi Alistair,
You can access the ticket by going here once logged in to your account. To update your email address on file, go to Accounts menu > Settings > Click My Info. Here's the help article for more information.
Nov 8, 2018 08:52:57 PM by Preston H
Alistair:
You live in the United Kingdom. Not on Mars.
Borrow somebody else's cell phone.
Borrow somebody's laptop computer.
Go to the home of a friend or relative who has a desktop computer with a video camera.
Go to an Internet Cafe.
Buy a small USB video camera.
Rent a laptop with built-in video cam.
If necessary, you can contact Upwork Support and work with them to figure something out. They're not filming an IMAX movie. They just want to briefly talk to you and see that you really are who you say you are.
Nov 8, 2018 09:12:20 PM by Alistair L
Oh dear. Why have you posted this "answer"? Really, why? I am looking for an answer, not a sneer. You have nothing to offer as a solution, so why write this?
Nov 8, 2018 09:17:38 PM Edited Nov 8, 2018 09:21:13 PM by Petra R
@Alistair L wrote:Oh dear. Why have you posted this "answer"? Really, why? I am looking for an answer, not a sneer. You have nothing to offer as a solution, so why write this?
He gave you an answer, and a solution. That is why he wrote this. You are in Somerset for crying out loud. NOT the back of beyond in a third world country. You could get this sorted in an hour or two.
Your local Argos store will be thrilled to sell you a lil webcam for less than 10 quid.
Nov 8, 2018 10:35:25 PM by Alistair L
I am currently in my isolated holiday home deep in the Rhodopes in southern Bulgaria, 17 kilometers from the nearest small town, in bear country where I carry bear spray when I walk and collect firewood. I will be here for weeks. I have no access to anything but my old laptop, so my problem was real, not invented or stupid, as you'd expect from a high-powered Oxford academic like me. But don't worry, all is well, a genuinely helpful person has completely resolved my problem by giving me the correct answer and the help I asked for. Genuinely unhelpful people are no longer a nuisance! Cheerio!
Nov 9, 2018 11:43:00 AM by Petra R
@Alistair L wrote:I am currently in my isolated holiday home deep in the Rhodopes in southern Bulgaria, 17 kilometers from the nearest small town, in bear country where I carry bear spray when I walk and collect firewood.
I am very jealous 🙂
Do you get to see bears? Bison? Vultures? Eagles? Wolves (not sure there are wolves there?)
Nov 9, 2018 01:01:36 PM by Rene K
@Alistair L wrote:I am currently in my isolated holiday home deep in the Rhodopes in southern Bulgaria,
You still have Internet obviously. Mobile? How could one live without Internet? No fiber in the village I guess? Must be a hell.
And bears, you mean actual bears? Like not bears in a video game?
What have you done wrong to be sent to isolation? Did Upwork do that to you?
Nov 9, 2018 08:09:32 PM by Petra R
@Rene K wrote:
@Alistair L wrote:And bears, you mean actual bears? Like not bears in a video game?
The Rhodopes are one of the most glorious places for wildlife in Europe. Bears, nearly extinct wild horses (Tarpans), vultures, several types of eagle, bison etc etc.... I think wolves and lynx but would have to google and that would be cheating.
Nov 8, 2018 09:07:42 PM by Joanne P
Hi Alistair,
It looks like our team has reached out to you directly via email regarding the video verification process. You can respond to the ticket explaining that you do not have a laptop or a cellphone that is capable of video chatting so that they can suggest other options you can do to complete the process.
Nov 8, 2018 09:14:34 PM Edited Nov 8, 2018 09:34:56 PM by Alistair L
Thanks for your helpful reply. How do I access that ticket from my online account? I created an ODesk account 5 years ago but never used it. I've only just become a full-time freelancer and this is my first ever Upwork job. I've used my old account but that email is not active and I can't see how to change my contact email on my profile.
Nov 8, 2018 09:53:22 PM by Joanne P
Hi Alistair,
You can access the ticket by going here once logged in to your account. To update your email address on file, go to Accounts menu > Settings > Click My Info. Here's the help article for more information.
Nov 8, 2018 10:24:01 PM by Alistair L
Thank you Joanne, you are genuinely very helpful. I appreciate this a lot.
I have one final thing to ask. To begin with, each message has the tag '0 kudos'. When I click 'like' to say thank you for your help, the tag now says '1 kudo'. As a classically educated Oxford academic this makes me wince. 'Kudos' means 'glory' in Ancient Greek, in the sense of personal triumph and praise, as for an Olympic winner. It is not the plural of 'kudo'! Is there any way of relaying this information to the website designers?!
Nov 8, 2018 10:31:33 PM by Valeria K
Thanks for your feedback, Alistair. I'll share it with the team and the provider of our Community platform.
Nov 13, 2018 02:58:58 PM by Alistair L
Nov 13, 2018 06:50:39 PM by Valeria K
Hi Alistair,
We've followed up with the team about your ticket. Please, refer to the most recent reply the agent posted on your ticket.
Thanks!
Nov 8, 2018 09:51:27 PM by Alistair L
Edit: I was being daft. Contact email successfully changed. Now, how do I get them to resend their ticket to the good address?!