I still haven't received a confirmation mail for my payoneer card

[bdavidovikj]

As the title says, after one and a half weeks, I still haven't received a confirmation mail if my upwork payoneer card has been approved and if it has been approved, when will it arrive.

How can I check this information out or find out if I have been denied ?

Thank you

[g_vasilevski · Accepted solution]

Hi Bojan,

Please reach out to Payoneer Customer Support directly so that they can assist you further with your card. Thank you.

[bdavidovikj]

Thanks

[bdavidovikj]

Two weeks ago I made a terrible mistake and because of it I can't receive an upwork card and I can't access my funds. Instead of ordering a card, I ordered a USD currency balance.

Is there a way to reverse this and order the card in my payoneer account?

Thanks

[g_vasilevski]

Hi Bojan,

Please reach out to Payoneer Customer Support directly so that they can assist you further with your account, card, or anything else you need. Thank you.

[bdavidovikj]

I contacted them and they said that I need to ask UpWork, if they would allow me to change my payment method from USD currency balance to a card.

[g_vasilevski]

Hi Bojan,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your payment method. Thank you.