ID VERIFICATION

[c84c2ae7]

I signed up for Upwork with my email which has a different name from my ID Card, I tried to verify my ID card but it was rejected saying that the name in my profile should be the same as my ID card so I have changed the name in my profile to match ID name but still getting rejected ... please can anyone help in this matter ... thank you

[PradeepH]

Hi Wafa,

Thank you for your message. I am sorry to hear about your ID verification status. I see that the relevant team has already notified you via a support ticket here. Please don't hesitate to follow up with them on your support ticket if you have additional questions regarding your concern. 

Thank you

Pradeep

[c84c2ae7]

Still, the problem is not solved, because I have just tried to add a payment method but it says that it is successfully added to the previous name I used (Zubair Ahamed), even though I have edited it and the name appears in my profile is WAFA ZUBAIR ABDULLAH ALDYANI

[c84c2ae7]

Yes, sir, I have already uploaded an ID document that matches the name for my Upwork account and the date of birth also there. 

[PradeepH]

Hello Wafa,

Thank you for your message. Please allow 24-48 hours for our team to review your submission. 

Thank you

Pradeep

[c84c2ae7]

I signed up for Upwork with my email which has a different name from my ID Card, I tried to verify my ID card but it was rejected saying that the name in my profile should be the same as my ID card so I have changed the name in my profile to match ID name but still getting rejected ... please can anyone help in this matter ... thank you