ID verification

[jackwilson32]

I need to verifiy my ID, i cant find it in my settings. please i need it to be there

[akm_iftakharul63 · Accepted solution]

Hi Jack.I understood Your Problem.

It Is only available when you need to verify you ID.Unless,You Don,t Need It.When

you become eligible to gain the id verification Bagde,you can get it Setting or

help and support.

[jackwilson32]

Alright. Thanks

[azazelo]

Hallo,

I am constantly receiving message about ID verification. But I cant find the form where can I uplode my IDs.

Pleaee where in menu/=setings or anywhere I can finsd it?

[g_vasilevski]

Hi Tomas,

You can go to Settings > Identity Verification > and click on the green button. Or follow the instructions shared with you on your ticket with number 28187616. Thank you.

[albapss]

Hey,

I'm trying to make my ID Verification video but it goes to support and I do not find any link to start a call.

How can I verify my account?

Thanks

[AndreaG]

Hi Alba,

Someone from our team will reach out to you via support ticket in order to assist you further.

Thanks!

[38ed1d35]

Hi!

I want to verify my identity, with Government ID & visual verification. I received a notification from Upwork today but got accidently cancelled by me. Can you please help me out to verify my number as well as identity.

Regards,

[NikolaS]

Hi Muhammad,

Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[c2b182cc]

What if I only have 2 government issued ID and do not have any billing statement that is under my name since we are just renting a house. How will I able to get verified? Thank you

[g_vasilevski]

Hi Charlotte,

Once you're required to verify your profile, our team will guide you through the process and will assist you with both steps of the verifications. Thank you.

[c2b182cc]

When I will be required to verify my profile? And what are the steps to be eligible for that badge? Thank you

[g_vasilevski]

Hi Charlotte,

Once you're eligible, our team will reach out to you directly. To learn more about the badge, check out this Help Article. Thank you.

[56271165]

Hello,

  I have uploaded my ID, which was approved to receive the ID verification badge.  However, when I was prompted to upload my ID for a job submission, I received a message saying the image could not be verified.  I used the exact same image I did for the ID verification badge.  I have now reached the maximum amount of ID submissions and no longer can apply to any jobs.  I submitted a service ticket 4 days ago, but have not received any response.  How long does it normally take for customer service to respond?  Any feedback would be greatly appreciated. 

Thank You

[BojanS]

Hi Lauren Elizabeth,

We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you!