It's one month and i am not getting any connects.

[eb523973]

My billing cycle is Jun 20, 2022 — Jul 19, 2022 and I am not getting any connects. Please help me. 

[PradeepH · Accepted solution]

Hi Rubina,

Thank you for your message. Sometimes, it may take up to 24-48 hours from the start of the new billing cycle. Your new billing cycle starts on the 20th of every month. Feel free to reach us if you do not receive the free monthly Connects by July 23rd. 

Thank you,

Pradeep

[eb523973]

ok, Thank you sir for your response.

[eb523973]

Hello, I didnot received any free monthly connects up to now.

[PradeepH]

Hi Rubina,

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

Thank you,

Pradeep

[eb523973]

I have received connects now, thank you 🙂