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Manual name review request

robframpton
Active Member
Rob F Member Since: Jan 19, 2020
1 of 7

Hi,

 

Could I please request a manual name review?  My bank account uses my full name "Robert" rather than "Rob", which is the name I use everywhere else.  According to the help pages Upwork will accept this discrepancy but the link to speak to customer support only directs me to the forums.

 

Many thanks!

djondinium
Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
2 of 7

Hi Rob,

 

Thanks for reaching out to us. Please go to Settings > Contact Info and issue a name change request.

 

Thank you.

~ Aleksandar
Upwork
robframpton
Active Member
Rob F Member Since: Jan 19, 2020
3 of 7

Hi Aleksander,

 

Thanks for your reply.  However I am not looking to change my name on Upwork, I just need to have my bank accout manually verified because it does not exactly match my Upwork name.

 

Thanks

 

Rob

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4 of 7

Hi Rob,

 

One of our agents will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
robframpton
Active Member
Rob F Member Since: Jan 19, 2020
5 of 7

Thank you Joanne!

ballerinapointe
Active Member
Hope D Member Since: Jun 9, 2018
6 of 7

I am having a similar issue and need help from support please as nobody is answering my forum post and it is a technical issue.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
7 of 7

Hi Thema, 


I apologize for the delay. It looks like your location verification went through. If you need further help, please don't hesitate to post a reply so that I can assist you further.


~ Avery
Upwork