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Manual name review request



Could I please request a manual name review?  My bank account uses my full name "Robert" rather than "Rob", which is the name I use everywhere else.  According to the help pages Upwork will accept this discrepancy but the link to speak to customer support only directs me to the forums.


Many thanks!

Community Manager
Community Manager

Hi Rob,


Thanks for reaching out to us. Please go to Settings > Contact Info and issue a name change request.


Thank you.

~ Aleksandar

Hi Aleksander,


Thanks for your reply.  However I am not looking to change my name on Upwork, I just need to have my bank accout manually verified because it does not exactly match my Upwork name.





Hi Rob,


One of our agents will reach out and assist you directly via a support ticket. Thank you!

~ Joanne

Thank you Joanne!

I am having a similar issue and need help from support please as nobody is answering my forum post and it is a technical issue.

Hi Thema, 

I apologize for the delay. It looks like your location verification went through. If you need further help, please don't hesitate to post a reply so that I can assist you further.

~ Avery
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