Milestone released by client but no balance change

[vidja]

My client released a substantial milestone but my balance remains zero so I cannot withdraw anything

I can see the invoice

Whats going on ?

[colettelewis]

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Vic D wrote:
My client released a substantial milestone but my balance remains zero so I cannot withdraw anything

I can see the invoice

Whats going on ?

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If your client has released the payment, then there is a five-day (about) security period before your payment is actually in your account. You should see the amount in "pending" if you click on "Reports" on your jobfeed page. 

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[BojanS]

Hi Vic,

In order to check the status of your payment, please go to your account > select the Reports tab > Overview and you'll see the funds under the Pending tab. That means they are currently subjected to a standard five-day security period and will become available for withdrawal on the date shown under the date details.

Once they become available in your account balance, you'll be able to use the Get Paid Now button under the available tab and withdraw the funds to the payment method you set up on your Get Paid page, under Settings. 

Please read more about working and getting paid on Fixed-Price contracts in this Help article.

Thank you!