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mauricio007
Community Member

My Balance is 0 and my contractor cant pay

My contractor tried making payment and she's not able to proceed

Under my contracts it says my balance is $0

Can I get support from Upwork?
3 REPLIES 3
AndreaG
Moderator
Moderator

Hi Mauricio,

 

Are you referring to your Hourly Contract? If so, you are paid based on the Weekly Billing Cycle:

 

Week 1 – You log time using the Upwork desktop app and Work Diary.
Week 2 – Hours within the weekly limit invoice to your clients on Monday. They have until Friday to review the work. Then the review period ends.
Week 3 – Earnings become available on the following Wednesday.

 

Your client doesn't need to manually verify the work you completed, they can only file a dispute during the review period. If no action is taken on their end, your funds will be released to you as detailed above.

~Andrea
Upwork

It appears as pending during my transaction details

That's right, Mauricio! Pending funds become available to withdraw after the 5-day Security Period, which means from Friday to Wednesday on Hourly Contract payments.

~Andrea
Upwork
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